Sarah Craig

• Handled phone and email inquiries with professionalism and courtesy.
• Handled and prepared beverages and meals for a club with over 3,000 members.
• Assisted sales and administration in upselling memberships, products, and managing class bookings.
• Maintained health and safety protocols as a first aid trained staff member.
• Organised a club raffle and bake sale supporting Barnardos charity week, and ensured success through social media campaigns.
• Facilitated Macmillan coffee mornings, ensuring smooth operations throughout events.
• Managed weekly stock ordering, monitored wastage, and conducted stock counts.

• Coordinated with research interns and Crowdfunding lead as lead Researcher at the non-for-profit publishing company
• Directed research efforts for The Dyslexia Awareness and Diversity Project, engaging with three authors from dyslexic and minority backgrounds.
• Facilitated interviews with dyslexic writers to enhance public awareness across multiple platforms.
• Sourced copy printers and game companies for author book production in both UK and US markets.
• Explored partnerships with businesses and influencers to secure sponsorship, funding or publicity for production.
• Maintained professional correspondence with authors while preparing detailed reports on sponsorship findings.
• Composed sponsorship emails aimed at generating interest from local educational institutions and enterprises.

Cultivated effective communication and teamwork skills in fast-paced, customer-focused environment.

• Demonstrated flexibility and quick learning in diverse tasks, including taking orders, preparing drinks, member bookings, and event organisation.
• Handled event bookings of up to 120 people, ensuring customer satisfaction.
• Managed cash handling responsibilities with accuracy and attention to detail.
• Exhibited patience and reliability under pressure while resolving customer complaints and unexpected issues.
• Reliably carried out opening and closing duties including locking up the building