Sarah Crabtree

• Designed and implemented engaging lesson plans tailored to all levels and learning styles of ESL learners
• Fostered a supportive and inclusive classroom environment conducive to language acquisition and cultural understanding
• Utilised various teaching methods and materials, including multimedia resources, role-playing activities, and interactive games, to enhance student engagement and comprehension
• Personalised assistance to students to improve their speaking, listening, reading, and writing skills
• Administered language assessments to evaluate student progress and adjust teaching strategies accordingly
• Actively participated in professional development workshops to stay updated on latest trends and research in language teaching methodologies
• Demonstrated flexibility and adaptability in accommodating diverse student needs and cultural backgrounds.

• Provided excellent service to guests, ensuring their experience aligned with the pub's traditional British hospitality
• Handled customer complaints, inquiries, and special requests efficiently
• Led, trained, and motivated a team of bartenders, wait staff, and kitchen assistants
• Ensured all staff followed health, safety, and hygiene regulations, and maintained high standard of customer care
• Oversaw bar operations, including serving and promoting British real ales and other beverages
• Ensured correct drink preparations, portion controls, and stock management
• Conducted regular checks on beer quality and equipment
• Supervised dining service to ensure timely and professional delivery of meals
• Coordinated between front-of-house and kitchen teams to maintain consistent service
• Managed inventory levels for drinks, food, and bar supplies
• Oversaw orders with suppliers, ensuring stock rotation and minimizing wastage
• Assisted with daily cash handling, and ensured staff followed cash-handling procedures
• Ensured compliance with all health, safety, and food hygiene regulations, including proper food handling, and cleanliness in pub and restaurant areas.

I took a health and well-being break to focus on personal recovery and growth. During this time pursued a long-standing passion for photography, which allowed me to develop my creativity, gain new skills, and return to work with renewed perspective and energy.

• Supervised staff during busy periods for smooth operations.
• Enhanced dining experience with exceptional attention to detail.
• Handled cash transactions accurately and responsibly.
• Coordinated table reservations, minimising waiting times for customers.
• Fostered team spirit amongst the staff, promoting a positive work culture.
• Ensured compliance with health and safety standards at all times.
• Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
• Resolved any issues between the kitchen and floor staff swiftly; resulting in harmony within the team.

• Provided an exceptional dining experience to every guest
• Greeted customers warmly and met their needs throughout the meal
• Professionally handled customer inquiries and complaints
• Resolved any issues that came up efficiently
• Supervised and motivated frontline staff during service to ensure they provided excellent service according to Zizzi brand standards, leading by example
• Demonstrated a positive attitude and hands-on solutions
• Oversaw the daily operations of the restaurant during shifts
• This included the opening and closing of the restaurant, managing reservations, and maintaining a smooth workflow between the kitchen and front of house
• Took accurate food and beverage orders and communicated effectively with the kitchen team
• Knowledgeable about Zizzi's food and beverages menu, including allergens and dietary requirements
• Ensured all health and safety guidelines were followed, including food hygiene regulations
• Conducted regular inspections to ensure the restaurant was clean, orderly and ready to serve at all times
• Assisted with cash management duties including end-of-shift reconciliation
• Tracked sales performances during shifts
• Reported statistics to management and identified opportunities to increase revenue through upselling and promotions
• Supported the training of new employees so that they were fully aware of Zizzi's service standards, menu, and safety procedures, and provided ongoing coaching and feedback to the team.

• Offered friendly, efficient customer service and handled challenging situations with ease.
• Applied positive customer service approach to increase satisfaction levels.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

Employers include -

Michael Caines Cafe Bar and Grill at The Abode Hotel

Trafford Park Hotel

B Lounge @ The Brunswick

Tampopo