Sarah Corrin
Liverpool ,Merseyside
Summary
A commercially driven and relationship focussed Business Development Manager with a strong passion for the skincare and aesthetics industry .
Proven track record of identifying new business opportunities , nurturing strategic partnerships and driving revenue growth , thrives on building meaningful connections that translate into long term commercial success.
Overview
21
21
years of professional experience
Work history
Business Development Manager
Guinot Uk and Ireland
North West , UK
2024.03 - Current
- Identified, prospect and secured new salon, spa and clinic accounts within designated territory .
- Built strong, long term partnerships with salon and clinic owners, providing ongoing commercial support to maximise retail sell through and treatment bookings .
- Represented brand at industry events, trade exhibitions, and networking opportunities.
- Delivered brand presentations and product demonstrations in colleges across territory to create brand awareness.
- Achieved and exceeded monthly sales targets.
Clinic Manager
Elan Laser Clinics
Liverpool , Merseyside
2023.01 - 2024.02
- Oversee daily operations of aesthetic clinic, specialising in laser hair removal , aesthetic facial treatments and injectables.
- Lead, manage and support clinical and front of house team to ensure exceptional patient experience .
- Manage complaints and patient concerns , maintaining clinic reputation and trust.
- Create welcoming, friendly client environments to increase client/patient satisfaction.
- Train and onboard new team members on clinic systems , patient and client care standards and compliance procedures.
- Track KPIs including revenue, practitioner performance , treatment conversion rates and retention .
- Increased revenue by 60% in first eight weeks .
Clinic Manager
Therapie Clinic
Manchester, Liverpool and London
2020.09 - 2023.01
- Led the successful launch and set up of brand new clinic at Trafford Center
- Managed stock control of injectables and medical consumables , ensuring correct storage and rotation.
- Work to continuously increase clinic business through effective sales, service and operations policies.
- Overseen daily operations of three very busy clinics, including employee performance and driving team to achieve demanding sales targets .
- Assessed clinical care provisions to meet required safety standards.
- Recruited, coached and trained twenty employees to enhance performance and professional development , including weekly one to ones to monitor progress.
- Maintain excellent customer service standards to win customer loyalty and retention and build customer base.
- Deliver morning team briefs to motivate , instill knowledge and set expectations.
- Administrator and organisation of Dr's clinic .
- Increase revenue by exceeding monthly targets by +20%
Customer Service Manager
British Airways
Heathrow, London
2017.04 - 2020.09
- Provided ongoing training and mentorship to Cabin Crew to maintain high service standards and safety operations .
- Completed pre-flight briefings for up to fifteen crew members, ensuring all crew were up to date with flight safety and security requirements.
- Maintained excellent customer satisfaction by managing complaints calmly, professionally and in-line with company policies.
- Attended annual training to keep up-to-date on latest aircraft and safety procedures.
- Effectively liaised with ground staff, to achieve 100% on-time departures.
- Facilitated safe flight operations, performing accurate inspections of cabin service equipment, such as safety and medical equipment.
- Line manager for team of eight, this included team trips and training days in head office to enable to coach and develop own individual team both in class room and on board.
- Resolved complaints efficiently, fostering customer loyalty.
Cabin Crew Member
Virgin Atlantic
Gatwick, West Sussex
2012.03 - 2017.03
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain highest levels of on-board security.
- Served food and beverages to cabin of up to 266 passengers, consistently complying with airline health and safety standards.
- Demonstrated use of flight safety equipment, including oxygen and life jacket, thoroughly responding to customer questions to ensure comprehension.
- Facilitated open on-board communication, delivering regular announcements on behalf of captain to update passengers on schedule changes.
- Extensive annual safety and medical training to remain compliant .
Beauty Therapy Lecturer
Southport College
Southport, Sefton
2011.09 - 2012.03
- Mentored class of sixteen first year students per academic year, holding 1:1 meetings each term.
- Designed exams, assessments and course content, including lecture material and writing assignments.
- Lectured classes using exceptional communication techniques to enhance engagement.
- Observed and graded all practical and theory exams .
- Varied teaching strategies, catering to educational needs of young adults and mature students.
Fitness Director
Steiner Transocean
Cruise Ship
2005.08 - 2006.04
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
- Developed nutrition plans to complement exercise.
- Designed and delivered fitness and nutrition seminars for up to 100 guests .
- Established and maintained positive relationships with cruise ship guests , maintaining excellent client loyalty during their cruise .
- Cross promoted luxury Spa treatments and products to maximise revenue
- Designed weekly fitness programme and training schedule .
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Used Microsoft Word and other software tools to create documents and clear communications.
Education
NVQ Level 5 - Certificate in Education
Southport College
MerseysideNVQ Level 4 - PTLLS
Riverside College
Runcorn, HaltonNVQ Level 3 - Spa Therapy
Mid-Cheshire College
Hartford, CHWNVQ Level 2 - Beauty Therapy
West Herts College
Watford, NTHNVQ Level 3 - Personal Training
Premier Global
LiverpoolSkills
- PowerPoint
- Key account management
- Training and mentoring
- Excellent communication skills
- Clean Driving licence
References
References available upon request.
Timeline
Business Development Manager
Guinot Uk and Ireland
2024.03 - Current
Clinic Manager
Elan Laser Clinics
2023.01 - 2024.02
Clinic Manager
Therapie Clinic
2020.09 - 2023.01
Customer Service Manager
British Airways
2017.04 - 2020.09
Cabin Crew Member
Virgin Atlantic
2012.03 - 2017.03
Beauty Therapy Lecturer
Southport College
2011.09 - 2012.03
Fitness Director
Steiner Transocean
2005.08 - 2006.04
NVQ Level 4 - PTLLS
Riverside College
NVQ Level 3 - Spa Therapy
Mid-Cheshire College
NVQ Level 2 - Beauty Therapy
West Herts College
NVQ Level 3 - Personal Training
Premier Global
NVQ Level 5 - Certificate in Education
Southport College