Sarah Cook

I currently work as part of the sales admin team, my main duties have been checking tailor-made bookings, which involves making sure the itinerary has been booked correctly for the right dates, every item is correct, and all prices have been loaded. I also trained new team members to perform the task of TM booking checks. I also check retail bookings for errors, load online bookings that have failed, and more recently taken on the task of loading book-on-board bookings.

Booking holidays, making amendments, and taking payments. My role as a travel agent covers everything from booking holidays to making amendments to putting together a once-in-a-lifetime holiday experience.

I worked from home as a travel consultant for the new Thomas Cook which relaunched in 2020, my role is active in every part of the business, from booking holidays to chasing payment defaulters. At the moment the business is driven by the unprecedented global travel pandemic we find ourselves in, the majority of my time is currently spent helping customers with holiday bookings that need amending due to the current travel restrictions and liaising with airlines, hotel suppliers, car hire, transfer companies and on occasion hotels direct.

I first started in Hays as a travel agent in the Canton store in Cardiff, I sold tailor-made packages, cruises, package holidays, flight only, and UK-based holidays. My role was to arrange all parts of a customer's holiday to fit their needs and wants. Once the pandemic closed most of the world, I worked from home as part of the Hays NHS call center, taking 111 calls from members of the public concerned about Covid 19. Giving government information and support. Booking covid 19 tests to be sent to home addresses or to attend a test center around the UK.

Planning and selling holidays, travel insurance, and other services as needed.Listening to clients to determine their needs. Advising them on destinations and costs to fit their needs and wants while

providing all relevant information needed. I also worked on the Foreign exchange desk, selling and buying various currencies and counting the safe to start and end the day.

.A store key holder, responsible for opening and closing the store taking on all relevant duties, which would include staff rotas, opening and cashing up, daily banking, and stock rotation. This also

included running the store while the store manager was off due to annual leave or a day off.