Summary
Overview
Work history
Education
Skills
Timeline
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Sarah Colwill

Plymstock, Plymouth,Devon

Summary

Customer engagement specialist with a track record in relationship building and conflict resolution. Skilled in strategic planning and resource allocation to enhance performance. Expertise in process optimization and operational management for improved efficiency.

Energetic problem solver with knack for fostering positive customer relationships and driving team performance. Demonstrates strong communication and conflict resolution skills, along with keen ability to manage and streamline processes. Committed to delivering outstanding service and operational excellence,

Overview

19
19
years of professional experience
7
7
years of post-secondary education

Work history

Head of Customer Service

Medigold Health
Plymouth, Devon
04.2024 - 12.2024
  • Resolved complaints efficiently, enhancing customer loyalty and satisfaction.
  • Devised strategies that boosted customer engagement across various channels.
  • Cultivated productive work culture by encouraging teamwork and collaboration, overseeing teams in excess of 150 heads.
  • Oversaw daily operations to ensure optimal performance and resource allocation.
  • Maintained positive relationships through effective communication with clients and staff.
  • Delivered exceptional service by promptly addressing customer queries.
  • Ensured business objectives were met through strategic planning and execution.
  • Demonstrated leadership by managing diverse teams to achieve operational goals.

Customer Services Manager

Medigold Health
Plymouth, Devon
03.2021 - 04.2024
  • Implemented training programmes to enhance team capabilities.
  • Recruited high-performing staff to boost overall productivity.
  • Collaborated cross-functionally to ensure seamless service delivery.
  • Conducted regular meetings for transparent communication and alignment.
  • Streamlined processes to optimise team efficiency.
  • Enhanced operating procedures for smoother workflows.
  • Scheduled shifts based on seasonal demands and staff availability.
  • Resolved escalated customer complaints to uphold service standards.

Operations Manager

Medigold Health
Plymouth , Devon
01.2006 - 03.2021
  • Achieved business objectives by leading teams within budget and deadline constraints.
  • Optimised workflows through strategic planning and effective team coordination.
  • Cultivated a collaborative work environment that enhanced team dynamics.
  • Analysed performance metrics to identify operational improvement areas.
  • Delegated tasks based on staff capabilities to maintain efficient operations.
  • Managed administrative staff for seamless daily operations.
  • Coordinated recruitment, hiring, and training strategies for a successful administrative team.
  • Investigated operational issues, prepared reports, and implemented corrective actions.

Education

A-Levels - Psychology / Communication Studies

St Austell Sixth Form
St Austell, Cornwall
09.1989 - 07.1991

GCSEs - Maths, English Language, English Literature, French, Combined Sciences, History, Art

Looe Comprehensive
Looe, Cornwall
09.1984 - 07.1989

Skills

  • Customer engagement and relationship building
  • Conflict resolution and mediation
  • Team collaboration and cross-functional teamwork
  • Performance analysis and metrics tracking
  • Strategic planning and resource allocation
  • Process optimization and operational management
  • Effective communication and interpersonal sensitivity

Timeline

Head of Customer Service

Medigold Health
04.2024 - 12.2024

Customer Services Manager

Medigold Health
03.2021 - 04.2024

Operations Manager

Medigold Health
01.2006 - 03.2021

A-Levels - Psychology / Communication Studies

St Austell Sixth Form
09.1989 - 07.1991

GCSEs - Maths, English Language, English Literature, French, Combined Sciences, History, Art

Looe Comprehensive
09.1984 - 07.1989

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Sarah Colwill