Summary
Overview
Work history
Education
Skills
References
Timeline
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Sarah Castle

South Woodham Ferrers ,Essex

Summary

Dynamic and highly motivated professional with excellent communication, organisational, and advanced IT skills. Demonstrated success in both collaborative environments and independent roles, consistently delivering high performance under pressure. Strong attention to detail, adaptable to changing priorities, and able to multitask effectively in fast-paced settings. Thrive on completing tasks to a high standard and take pride in achieving results efficiently.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work history

Compliance Business Support Officer

Castle Point Borough Council
Benfleet, Essex
2026.01 - Current
  • Provide Administrative support to compliance and wider business teams.
  • Maintain accurate housing records, databases and filing systems.
  • Manage diaries, appointments and team schedules.
  • Process Invoices, purchase orders and payment where required.
  • Respond to housing enquiries via phone, email and in person.
  • Act as first point of contact for tenants, residents and external agencies.

Home Safety Administrator

Essex County Fire and Rescue Service
South Woodham Ferrers, Essex
2024.01 - 2026.01
  • Process incoming referrals from residents, councils, NHS, social care and partner agencies.
  • Confirm appointments and management cancellations/bookings.
  • Deal professionally with vulnerable residents and sensitive enquiries.
  • Coordinated and responded to initial customer enquiries through telephone, email and online communication.
  • Ensure GDPR and confidentiality compliance.

Business Support Assistant

Essex County Council
Chelmsford, Essex
2023.06 - 2023.12
  • Answered and forwarded incoming calls to ensure efficient communication and support.
  • Cultivated strong relationships with customers by providing accurate information via phone and email to enhance service delivery.
  • Utilised digital calendar tools to update schedules and arrange meetings efficiently, ensuring all stakeholders remain informed.
  • Ensured office security by adhering to safety procedures and managing access control at reception, including monitoring logbook and issuing visitor badges.

Office Manager

Cube Environmental Ltd
Basildon, Essex
2013.08 - 2022.06
  • Personal assistant duties to the Managing Director.
  • Managing a team of six administrators which involved conducting annually performance reviews.
  • Supported coordination of client meetings to ensure effective communication. Assisted in minute-taking to capture key discussions and decisions. Facilitated scheduling to optimise client engagement.
  • Assisted in recruitment process for selecting candidates for interviews. Participated as member of interview panel. Supported administrative tasks related to recruitment activities.
  • Oversaw contract management to meet client deadlines and uphold service quality.

Education

NVQ Level 2 - Business and Administration

The Lightbulb Ltd
Essex
2013.09 - 2014.10

NVQ Level 3 - Business and Administration

The Lightbulb Ltd
Essex
2014.10 - 2015.12

Skills

  • Problem-solving
  • Calm under pressure
  • Communication skills
  • Time management excellence
  • Email correspondence
  • Versatile and adaptable

References

References available upon request.

Timeline

Compliance Business Support Officer

Castle Point Borough Council
2026.01 - Current

Home Safety Administrator

Essex County Fire and Rescue Service
2024.01 - 2026.01

Business Support Assistant

Essex County Council
2023.06 - 2023.12

NVQ Level 3 - Business and Administration

The Lightbulb Ltd
2014.10 - 2015.12

NVQ Level 2 - Business and Administration

The Lightbulb Ltd
2013.09 - 2014.10

Office Manager

Cube Environmental Ltd
2013.08 - 2022.06
Sarah Castle