Sarah Burke
Dagenham,UK
Summary
Accomplished professional with extensive expertise in business administration and financial management, showcasing exceptional skills in telephone etiquette, basic accounting, and record-keeping. Highly organised and adept at written and verbal communication, with a proven track record in prioritisation mastery and meeting deadlines. Demonstrates proficiency in material ordering, multitasking efficiency, and time organisation, complemented by a deep understanding of contract management and documentation. Known for excellence in client relations, budget control, and financial reporting, with strong capabilities in IT troubleshooting and database administration. Career aspirations include leveraging communication excellence and interpersonal skills to enhance customer service and drive organisational success.
Diligent and organised professional with proven track record in administrative roles and keen eye for detail. Possesses strong communication and problem-solving skills, ensuring smooth site operations and effective coordination between departments. Ready to drive operational excellence and contribute to success of Accounting role.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Site Administrator/Document Controller
OI Manufacturing UK Ltd
Harlow, ENG
09.2023 - 02.2025
- Opening up wait for lorry's to come in do there documents and stamp and sign, then put them all down on excel speed sheet answering calls email and teams sorting parcels communication skills good costumer service skills communication skills
- Administered payroll activities for punctual employee payments.
- Managed office supplies, resulting in smooth administrative functions.
- Delivered accurate reports by maintaining meticulous records of site activities.
- Maintained filing system, ensuring easy access to vital company documents.
- Facilitated staff training sessions to ensure compliance with health and safety standards.
- Updated software programs regularly for better data management and tracking.
- Screened incoming phone calls and relayed detailed messages.
- Scheduled meetings, conferences and appointments.
- Photocopied and printed presentations and reports for meetings.
- Created expense reports with matching receipts.
Administration
Alphatrack Systems Ltd
Harlow, ENG
02.2023 - 02.2024
- Administration working on behave of councils on London duties including work orders updates working on portal using excel sheets and word teams putting working orders updates on one serve and tesserae site and work orders for us to call to arrange for engineer to come out to tenant communication skills working with council of London
- Successfully delivered on tasks within tight deadlines.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Manage over 50 calls every day
Administrator/Customer Service
Checkmate Fire Solutions
Harlow, ESS
08.2022 - 09.2023
- 50 calls though day
- Call residents to book appointments
- Making appointments
- Talking to public
- Putting jobs on System
- Use Excel spreadsheet sheet and Microsoft word
- Writing letters to rearrange appointments
- Order equipment
- Doing live meeting with staff and bosses
- Sorted incoming mail promptly, reducing clutter and improving organisation in workplace.
- Organised important company meetings, leading to improved communication across departments.
Administration
NHS
Essex
01.2021 - 07.2022
- Working in doctors surgery
- Booking appointments
- Sorting prescription for patients
- Emails, filling, scanning, printing
- Using system one
- Writing letters
- Sending messages though system one
- Meet and greet patients and visitors
- Team building and working together
- Handled daily administrative tasks for smoother workflow administration.
- ,Completed all administration tasks promptly without compromising on accuracy or quality.
- Provided administrative assistance with general office administration duties to promote workflow within department.
- Handled administration tasks, reducing clerical backlog.
Receptionist
Virgin Care
Harlow
11.2018 - 06.2020
- Open up ready for first appointments
- Using system one
- Scanning
- Collecting post
- Tasking doctors about patients
- Writing up broad
- Sorting files
- Time management
- Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Prepared meeting rooms before and after use, maintaining neat appearance at all times.
- Handled appointment scheduling to ensure smooth daily operations.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Answer around 100 calls day
Data coordinator HR
Pearsons
, UK
01.2016 - 04.2019
- Inputting data Working with sage Update systems Using excel and spreadsheets Inputting in schools, collages on UK Gov app Using Microsoft to gather evidence to put down on Microsoft word Using oracle working under pressure time keeping management Xerox accounting and bookkeeping Payroll Involves Team player
- Conducted regular audits, ensuring compliance with data privacy regulations.
- Identified potential issues through thorough analysis of database systems.
- Assisted in creation of comprehensive reports using collected data.
- Managed data entry tasks, improving overall quality of information.
- Facilitated smooth flow of information within organisation, enhancing internal communication practices.
- Improved data collection and manipulation activity to aid ease of access and use.
Administrator
DERWENT CENTRE mental health
Harlow
07.2017 - 09.2018
- Answer calls Booking in Sorting enquiry's Using spreadsheets Working with Paris health system Writing letters Sending emails, Answering tasks, Typing letter Being team player
- Improved record keeping system with attention to detail and thoroughness.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Assisted senior administrators to effectively coordinate large-scale events.
- Streamlined office operations by implementing efficient administrative procedures.
- Oversaw database to maintain updated records and accuracy.
Education
GCSE - Mathematics
Merthyr Tydfil College
01.2012 - 01.2013
A-Level - Information Technology
Harlow College
Harlow 09.2023 - 03.2024
GCSE - English
Merthyr Tydfil College
Merthyr Tydfil 01.2008 - 02.2010
Diploma of Higher Education - Health and social care
Southwark college
Southwark, London 01.2002 - 02.2005
NVQ Level 2 - Accounting AAT
Harlow College
Harlow 09.2023 - 03.2024
Skills
- Telephone etiquette
- Basic accounting
- Record-keeping
- Highly organised
- Written and verbal communication
- Communication excellence
- Accepting responsibility
- Multitasking efficiency
- Time organisation
- Meeting deadlines
- Purchasing procedures
- IT troubleshooting
- Database administration
- Document formatting
- Customer Service
- Invoice processing
- Maintaining office records
- Interpersonal communication
- Business administration
- Data Entry
- Bookkeeping
- Microsoft Office
- Excel proficiency
Certification
- No license
- DBS Certificate, 11/01/21, Present
Timeline
A-Level - Information Technology
Harlow College
09.2023 - 03.2024
NVQ Level 2 - Accounting AAT
Harlow College
09.2023 - 03.2024
Site Administrator/Document Controller
OI Manufacturing UK Ltd
09.2023 - 02.2025
Administration
Alphatrack Systems Ltd
02.2023 - 02.2024
Administrator/Customer Service
Checkmate Fire Solutions
08.2022 - 09.2023
Administration
NHS
01.2021 - 07.2022
Receptionist
Virgin Care
11.2018 - 06.2020
Administrator
DERWENT CENTRE mental health
07.2017 - 09.2018
Data coordinator HR
Pearsons
01.2016 - 04.2019
GCSE - Mathematics
Merthyr Tydfil College
01.2012 - 01.2013
GCSE - English
Merthyr Tydfil College
01.2008 - 02.2010
Diploma of Higher Education - Health and social care
Southwark college
01.2002 - 02.2005
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