Sarah Burgess
Falmouth ,Cornwall
Summary
Highly skilled professional with expertise in effective communication and elevated emotional intelligence. Effectively understanding and responding to team members needs, fostering a collaborative environment where everyone feels valued and supported, ultimately enhancing the teams productivity and success.
Demonstrates proficiency in lean working and reporting, cross-departmental collaboration, and data analysis. Aims to leverage these competencies to drive organisational success and foster a collaborative work environment.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Team Leader
Watson Marlow Fluid Technology Solutions
Falmouth, Cornwall
2015.08 - Current
- Experienced in export documentation.
- Highly proficient in excel and data analysis.
- Customer Focus is a core value at Watson Marlow, one which I fully embrace, managing client enquires through to resolution quickly and efficiently.
- Improving my teams continuity on tasks by creating standard operating procedures for training new starters and aligning current team members.
- Selected to travel to the Wilmington office (USA) to provide training on the company's new Enterprise Resource Planning (ERP) Software.
- Been involved in several LEAN manufacturing projects, boosting productivity, reducing lead times and costs.
- Conducting monthly 1 to 1's and year end reviews with my team.
- Part of the Environmental Health and Safety (EHS) team, where I conduct monthly audits of selected locations around the factory.
- Fully trained first aider.
- Responsible for approving holiday on Kronos whilst ensuring adequate cover for workload.
Purchasing Clerk/Buyer
Fugro Seacore
Falmouth, Cornwall
2013.10 - 2014.01
- Working to extremely tight deadlines to fit rigs before departure honed my logistics and project management skills.
- Building a good rapport with suppliers, enabling negotiations with to improve cost savings.
- Took on responsibilities for all hazardous and non-hazardous waste streams.
Project Assistant and Receptionist
Resource Strategies
Milton, Queensland, Australia
2012.07 - 2013.10
- Organised flights, transfers, accommodation and car hire for all staff members.
- Proof reading of complex environmental reports, updating and formatting documents, data entry, arranging printing, packing and couriering of environmental assessments to appropriate organisations.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Ordering supplies, arranging office maintenance.
- Fully trained in fire warden duties.
Sales Assistant
Monods Sports
Banff, Alberta, Canada
2010.10 - 2012.05
- Fully trained in sales techniques, merchandising and product knowledge on high end performance brands.
- Earned top commission bracket each month due to highest monthly sales record.
Education
Marine Geography - Bachelor of Science
Cardiff University
Cardiff 2007.09 - 2010.06
ILM - Level 3 - Leadership and Management
Truro & Penwith College
Truro, Cornwall 2016.12 - 2017.12
Business Improvement Techniques - Level 2 - Engineering & Manufacturing
Excellence, Achievement & Learning Ltd (EAL)
Poole, Dorset 2018.01 - 2018.04
Certificate in Leadership Skills - Management
SSG Training & Consultancy
Plymouth 2021.06 - 2021.06
Investigations Training - Employment
ACAS
London 2024.12 - 2024.12
Skills
- Effective communication
- Emotional intelligence
- Self-motivation
- Budgeting and reporting
- Cross departmental collaboration
- Data analysis
- Customer satisfaction focused
- Cultural awareness
Accomplishments
- Awarded a first for final year dissertation.
- The Wales Branch of the Institute of Marine Engineering, Science & technology (IMAREST) presented me with a certificate of Commendation for Marine Achievements 2009/10.
Affiliations
- Hiking / Eating out / Baking / Snowboarding
Timeline
Investigations Training - Employment
ACAS
2024.12 - 2024.12
Certificate in Leadership Skills - Management
SSG Training & Consultancy
2021.06 - 2021.06
Business Improvement Techniques - Level 2 - Engineering & Manufacturing
Excellence, Achievement & Learning Ltd (EAL)
2018.01 - 2018.04
ILM - Level 3 - Leadership and Management
Truro & Penwith College
2016.12 - 2017.12
Customer Service Team Leader
Watson Marlow Fluid Technology Solutions
2015.08 - Current
Purchasing Clerk/Buyer
Fugro Seacore
2013.10 - 2014.01
Project Assistant and Receptionist
Resource Strategies
2012.07 - 2013.10
Sales Assistant
Monods Sports
2010.10 - 2012.05
Marine Geography - Bachelor of Science
Cardiff University
2007.09 - 2010.06