- in My spare time, I create my own artwork and have a studio at home And of course visiting art galleries for inspiration
- I love gardening, and Pottering round my veg patch, listening to the birds
Sarah Brown
Cheltenham ,Gloucestershire
Summary
Dedicated professional with extensive experience in customer service and teamwork, demonstrating adaptability and effective communication skills. Proven ability to take initiative and complete tasks efficiently while prioritizing exceptional service delivery. Strong commitment to supporting team objectives and fostering a positive workplace environment.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Foundry Technician
Castle Fine Arts Foundry
Stroud , Gloucestershire
04.2017 - 06.2026
- Collaborated with teammates to complete daily work toward set targets.
- Ensured clean, safe workplaces by adhering to procedures that mitigated accident risks.
- Delivered service time and quality targets through careful, consistent work.
- Engaged customers to understand needs and deliver consistently excellent service.
- Identified issues by reviewing information and provided workable solutions.
- Built and maintained courteous, effective working relationships with colleagues.
- Supported team operations by volunteering for extra duties to ensure workflow continuity. to support team success during busy periods.
- Listened actively to customers to clarify requests and address concerns.
- Delivered consistent hard work and dedication to achieve targets.
- Boosted customer engagement and satisfaction by delivering consistent, high-quality service.
- Promoted safe working environments by applying regulatory standards, policies, and guidelines.
- Developed strong working knowledge of industry trends to improve processes.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
Sales Assistant
FatFace
Cheltenham, Gloucestershire
02.2021 - 09.2022
- Assisted customers in selecting products, offering detailed advice to meet their needs.e
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Processed customer returns efficiently at the service desk, refunds and exchanges at customer service desk.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Organised stock room, ensuring easy access to products and efficient inventory management.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Managed stock levels on the shop floor, replenishing items to maintain availability.
Foundry Technician
Castle Fine Arts Foundry
Stroud, Gloucestershire
05.2003 - 03.2011
- Coordinated team efforts to achieve daily operational goals efficiently.
- Maintained clean, safe work environments to minimise accident risks.
- Took ownership of meeting service time and quality targets consistently.
- Engaged with customers to understand needs and enhance service delivery.
- Directed efforts to maintain courteous, effective working relationships at all times.
- Managed customer problems through structured communication and step-by-step solutions.
- Drove customer understanding through active listening and precise issue handling.
- Led training and mentoring to improve employee performance and effectiveness.
Postal Worker
Royal Mail Delivery Office
Cheltenham, Gloucestershire
09.2002 - 02.2003
- Delivered mail promptly while addressing recipient inquiries, ensuring high customer satisfaction.
- Delivered mail and parcels to residential and commercial properties, maintaining a high level of punctuality.
- Processed and delivered mail to recipients across Cheltenham.
- Delivered mail by foot, bike or car, choosing best method based on distance and delivery load.
- Planned effective and efficient delivery routes based on house location, traffic reports and road closures.
- Sorted and categorised incoming post by postcode and address, enhancing efficiency of delivery processes.
- Adhered strictly to postal regulations and safety guidelines to maintain security of mail.
- Maintained confidentiality and privacy of all correspondence, upholding the trust placed in postal services.
- Performed deliveries both on-foot and bike in severe weather conditions.
- Engaged with the community through activities that strengthened relationships between postal service and public.
- Delivered mail to designated drop-off locations within urban areas. in close urban locations by walking or pedalling between destinations.
Education
Bachelor of Arts - BA Fine Arts
University of Gloucestershire
Cheltenham01-2029
Higher National Diploma - Figurative Sculpture
Stafford College
Stafford01-1998
Foundation Degree in Arts - Art Foundation
South Lindsey College
Scunthorpe 01-1997
Skills
- Health and safety compliance
- Customer service
- Customer engagement
- Problem resolution
- Effective communication
- Team collaboration
- Time management
- Analytical thinking
Certification
- Level 2 Certificate in IT User Skills
- IAO Level 2 Certificate In Principles of Business Administration.
- Level 3 Sports Massage Therapy
- VTCT Level 3 SWedish massage
Interests
Timeline
Sales Assistant
FatFace
02.2021 - 09.2022
Foundry Technician
Castle Fine Arts Foundry
04.2017 - 06.2026
Foundry Technician
Castle Fine Arts Foundry
05.2003 - 03.2011
Postal Worker
Royal Mail Delivery Office
09.2002 - 02.2003
Bachelor of Arts - BA Fine Arts
University of Gloucestershire
Higher National Diploma - Figurative Sculpture
Stafford College
Foundation Degree in Arts - Art Foundation
South Lindsey College