Sarah Brown
Swindon,Wiltshire
Summary
Results-driven Sales Manager with talent for building high-performance teams and driving revenue growth. Expert in creating and executing strategic sales plans, leading to increased market share and improved customer satisfaction. Known for fostering long-term client relationships and delivering on business objectives.
Overview
21
21
years of professional experience
Work history
Sales Manager
Mumford & Wood
Shrivenham, Oxfordshire
2025.01 - Current
- Streamlined sales processes to enhance team productivity.
- Developed robust client relationships for improved business growth.
- Negotiated lucrative contracts to secure long-term client commitment.
- Pioneered the implementation of CRM systems for improved data management and customer relations.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Boosted gross margin percentages by initiating cost-saving measures.
- Managed key accounts, resulting in consistent revenue generation.
- Led high-performance sales teams, ensuring achievement of targets.
- Analysed sales reports to identify trends and update strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Managed team of [Number] staff, driving performance with motivational strategies to exceed sales targets.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of [Product or Service].
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Improved office efficiency by streamlining administrative procedures.
- Liaised with IT department to rectify technical issues promptly.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Prepared detailed reports for senior management's strategic planning.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Improved customer relationships by implementing effective CRM strategies.
- Led training sessions on CRM functionalities, promoting staff competence.
- Oversaw and maintained CRM system for enhanced business operations.
- Utilised CRM tools, leading to a more efficient workflow.
- Streamlined communication channels with the integration of CRM software.
- Regularly reviewed and updated CRM systems ensuring optimal performance.
- Trained team members on utilising the full potential of the CRM system.
Sales Manager
Dale Joinery
Shrivenham, Oxfordshire
2015.05 - 2025.01
- Streamlined sales processes to enhance team productivity.
- Developed robust client relationships for improved business growth.
- Negotiated lucrative contracts to secure long-term client commitment.
- Pioneered the implementation of CRM systems for improved data management and customer relations.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Boosted gross margin percentages by initiating cost-saving measures.
- Managed key accounts, resulting in consistent revenue generation.
- Led high-performance sales teams, ensuring achievement of targets.
- Analysed sales reports to identify trends and update strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Managed team of [Number] staff, driving performance with motivational strategies to exceed sales targets.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of [Product or Service].
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Improved office efficiency by streamlining administrative procedures.
- Liaised with IT department to rectify technical issues promptly.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Prepared detailed reports for senior management's strategic planning.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Improved customer relationships by implementing effective CRM strategies.
- Led training sessions on CRM functionalities, promoting staff competence.
- Oversaw and maintained CRM system for enhanced business operations.
- Utilised CRM tools, leading to a more efficient workflow.
- Streamlined communication channels with the integration of CRM software.
- Regularly reviewed and updated CRM systems ensuring optimal performance.
- Trained team members on utilising the full potential of the CRM system.
Patient Services Consultant
The Outside Clinic
Swindon, Wiltshire
2013.09 - 2015.05
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Assisted in training new staff members, fostering a supportive work environment.
- Facilitated positive customer experiences with attentive service.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Performed data entry tasks to keep records up-to-date and organised.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Managed high volume of inbound calls, ensuring swift response times.
- Documented all phone interactions for record keeping and quality control purposes.
- Handled customer queries focused on first-call resolution.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Acted as first point of contact for customer issues and queries.
Sales agent
Auto Glass
Swindon, Wiltshire
2012.10 - 2013.09
ISA Administrator
Nationwide Building Society
Swindon, Wiltshire
2012.02 - 2012.10
Supervisor
Shoe Zone
2005.05 - 2012.02
Waitress
Rat Trap Pub
Swindon, Wiltshire
2008.02 - 2009.05
Education
NVQ Level 2 - Travel & Tourism
New College
Swindon 2009.09 - 2011.05
NCFE Level 2 - Cabin Crew
New College
Swindon 2001.04 -
NCFE Level 2 - Resort Representative
New College
SwindonGCSEs - Mathematics, English, Food Technology, Drama
Highworth Warnesord School
SwindonSkills
- KPI monitoring and analysis
- Target achievement
- Profit margin enhancement
- Product knowledgeability
- Assertive leadership
- Delegation proficiency
- CRM software mastery
- Competitor analysis
- Technical sales support
- Product presentation
- Sales reporting
- Client relationship building
- Crisis handling
- Change implementation
- Pipeline Management
- Pricing strategy formulation
- Decision-Making authority
- Initiative taking
- Resilience under pressure
- Time efficiency
- CRM software expertise
- Customer Service
- Sales techniques
- Team Leadership
- Product knowledge
- Relationship Management
- Public speaking
- Project Management
- Decision making
- Computer literacy
- Office morale boosting
- Recruitment and hiring processes
- Email management
- Office administration
- Staff leadership
- Pricing expertise
- Preparing estimates
- Client Relationship Management
- Effective negotiation
- Construction and building
- Project estimation and bidding
- Technical drawing interpretation
- Blueprint and schematic reading
- Deadline management
- Numerical accuracy
- Mathematical problem-solving
- Leadership effectiveness
- Sales report creating
- Team target forecasting
- Forecasting abilities
- Accurate forecasting
- Regional sales forecasting
- Follow up management
- Follow up calling
- Sales follow-up
- Technical drawing understanding
- Contract management
Timeline
Sales Manager
Mumford & Wood
2025.01 - Current
Sales Manager
Dale Joinery
2015.05 - 2025.01
Patient Services Consultant
The Outside Clinic
2013.09 - 2015.05
Sales agent
Auto Glass
2012.10 - 2013.09
ISA Administrator
Nationwide Building Society
2012.02 - 2012.10
NVQ Level 2 - Travel & Tourism
New College
2009.09 - 2011.05
Waitress
Rat Trap Pub
2008.02 - 2009.05
Supervisor
Shoe Zone
2005.05 - 2012.02
NCFE Level 2 - Cabin Crew
New College
2001.04 -
NCFE Level 2 - Resort Representative
New College
GCSEs - Mathematics, English, Food Technology, Drama
Highworth Warnesord School