Sarah Brengman-Clark
Musselburgh,Scotland
Summary
Highly creative ideator and business developer with strong problem solving, research and writing abilities. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in building relationship networks and exceeding targets with a results-driven approach.
Overview
25
25
years of professional experience
Work History
Director
Café Kawai
Musselburgh, East Lothian
03.2022 - Current
- Developed comprehensive business plan with additional plan for a brick and mortar establishment with three, five and ten year financial projections.
- Created the logo and graphics for website.
- Wrote all creative copy for website, advertising and promotions.
- Managed daily operations by overseeing financials and key performance indicators.
- Negotiated with suppliers to reduce costs and achieve stable supply chains.
- Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements.
- Designed business strategies to obtain short and long-term goals for company.
- Developed strategic partnerships to expand client base.
- Supported marketing strategy and advertising initiatives that built brand awareness and reputation.
- Established professional relationships with business partners and shareholders to promote trust, rapport and reliability.
- Advertised merchandise on Facebook, Instagram and Google to grow customer reach.
- Optimised online sales by reviewing category growth opportunities and stock strategies.
- Drove weight of purchase per customer by evaluating conversion tactics for subscribers and non-subscribers.
- Created email marketing campaigns to enhance customer engagement and solicit feedback.
- Researched and followed current online shopping trends for ordering new stock.
- Oversaw storage, listing and dispatch of goods to maximise sales through different online platforms and outlets.
Buyers Agent (Director)
CC12twelve
Musselburgh, East Lothian
01.2021 - Current
- Professionally represented overseas investors in complex negotiation with listing agents.
- Developed close relationships with area realtors and promoted builders to boost referral network.
- Coordinated appointments with prospective buyers via online video conferencing.
- Ensure adherence of leases and contracts.
- Verified completion of legal formalities prior to closing dates.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Counselled new buyers to enhance sales opportunities.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Contacted and converted potential clients via telephone, email and in-person enquiries.
- Maintained client records in CRM systems, ensuring streamlined data processes for maximum efficiency.
- Closed complex, lucrative deals with new customers.
- Influenced key decision-making and established trust with stakeholders.
- Drew on understanding of key markets to push development of business strategies.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Prepared and delivered winning client proposals, business presentations and sales pitches to C-level executives.
Account Manager
Kate Somerville
Glendale, California
09.2006 - 06.2010
- Turned an underperforming cosmeceutical concession into the third highest grossing in the region in first eight months of performance, despite being one of the smaller stores.
- Served on innovation board at HQ in Beverly Hills.
- Created the concept for a SPF Makeup-setting Spray, which resulted in a permanent addition to their product line.
- Determined client needs to help tailor onboarding experience and identify cross-selling opportunities.
- Developed account growth strategy by identifying opportunities with existing accounts.
- Engaged customers in regular communications by acting as assigned point of contact.
- Visited other retail locations to determine needs, set up business and provide training.
- Contacted prospective clients and warm leads to generate new customers.
- Trained team of eight to exceed targets and effectively retain accounts.
- Established robust advisor relationships with client stakeholders.
- Collected customer feedback to help drive continuous improvement across products and service delivery.
- Proposed new solutions to meet changing customer needs and objectives to offer added value.
- Upsold and cross-sold complementary products to help boost revenue.
- Oversaw account growth sales activities from inception to contract.
- Investigated low-performing accounts and adapted strategy to support sales and retention.
- Conducted market and competitor analysis to identify growth opportunities.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Produced management team reports on account health and target delivery.
- Retained existing customer accounts through consistent engagement and sales data analysis.
College Admissions Coordinator
Glendale Career College
Glendale , California
02.2003 - 08.2005
- Provided confidential pastoral care and support to students.
- Assisted students with physical disabilities, mental health concerns and learning difficulties access learning.
- Answered incoming telephone calls and emails to clarify admissions policies and processes.
- Followed established admissions processes and procedures, escalating critical issues to management.
- Contacted prospective students via email and phone calls.
- Headed strategy meetings to gather student information by coordinating with faculty members.
- Updated and maintained admissions system and database, enabling real-time data access.
- Coordinated auditions by overseeing audition rooms, managing faculty and guiding students.
- Assisted with issuing and tracking of student communications, in line with regulatory requirements.
- Recorded and processed enquiries and applications within stringent timelines.
- Orchestrated open days to enhance mission awareness and highlight services.
- Supported prospective students by answering questions and interpreting policies to alleviate overwhelm.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collected, sorted and reviewed marketing information and produced timely corporate reports.
- Oversaw intake and outtake processing and updates records to support accuracy.
- Led streamlined scholarship auditions and managed from initial meeting to course registration.
- Collaborated to develop and implement admissions policies for high-volume intake.
- Orchestrated continued education and skills-based opportunities for staff development.
- Completed preliminary paperwork for incoming and outgoing students.
Recruitment Consultant
Great People
Redondo Beach, California
05.1998 - 12.2002
- Developed strong understanding of client companies' values, work culture, and environment.
- Expertly negotiated salary requirements and finalised arrangements between client and candidate.
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Maintained high suitability standards through diligent screening, interview and assessment processes.
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
- Attracted top candidates using a variety of marketing strategies.
- Established positive relationships with prospective candidates through networking and regular communications.
- Coached candidates through interview process to secure top roles.
- Briefed candidates about responsibilities, salary and job benefits.
- Conducted headhunting by identifying and approaching employed individuals to fill vacant positions.
- Reviewed impact of selection techniques and made necessary improvements.
- Offered advice to clients and candidates on pay rates, career progression and training.
- Used sales and marketing techniques to attract business from client companies.
- Prepared CVs and correspondence to forward to clients regarding suitable candidates.
- Interviewed, assessed and matched prospective applicants with vacancies at client companies.
- Advertised job vacancies through online platforms.
- Worked towards exceeding targets agreed on with clients regarding number of candidates placed.
Education
Bachelor of Arts - Religion, Philosophy and Ethics
The Open University
United Kingdom 02/2023 -
Foundation Degree in Arts - Special Effects Make-up Artistry Film/TV
Joe Blasco Hollywood
Los Feliz 09/2001 - 09/2002
HNC - Communications in Europe
Edinburgh College (former Edinburgh’s Telford College)
Edinburgh 08/1996 - 08/1997
Highers - English, Art, Modern Studies, Media
Portobello High School
Edinburgh 08/1994 - 08/1995
Skills
- Relationship management
- Business development
- Brand-building strategies
- Promotional activity analysis
- Proposal writing
- Networking ability
- Content writing
- Research
Languages
Spanish
Intermediate
Additional Information
As a Freelance Make-up Artist from 1998-2022, any gaps in employment during these times are due to working in Film, TV and Events.
Timeline
Director
Café Kawai
03.2022 - Current
Buyers Agent (Director)
CC12twelve
01.2021 - Current
Account Manager
Kate Somerville
09.2006 - 06.2010
College Admissions Coordinator
Glendale Career College
02.2003 - 08.2005
Recruitment Consultant
Great People
05.1998 - 12.2002
Bachelor of Arts - Religion, Philosophy and Ethics
The Open University
02/2023 -
Foundation Degree in Arts - Special Effects Make-up Artistry Film/TV
Joe Blasco Hollywood
09/2001 - 09/2002
HNC - Communications in Europe
Edinburgh College (former Edinburgh’s Telford College)
08/1996 - 08/1997
Highers - English, Art, Modern Studies, Media
Portobello High School
08/1994 - 08/1995
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