Sarah Black

• Minimised conflict when handling complaints and communications in stressful situations.
• Delivered reliable housing management service of 30,000 rented properties across Yorkshire.
• Used active listening and communication skills to improve tenant satisfaction and help reduce tenant turnover.
• Facilitated smooth running of tenancy audits by completing documentation ahead of deadlines.
• Dealt with customers in a face to face manner, via email and over the phone to assist with any enquiries they may have and ensure they have the correct response.
• Managed a team of eleven and ensured that a high level of customer service was delivered at all times and the appropriate advice was given to assist our customer.

Handled customer calls to assist with day to day queries. I resolved issues that had arisen and gave customer service to all clients in an appropriate manner to their needs.

I dealt with ensuring all prisoner records were up to date in relation to their sentence.

I advised regarding release dates and ensured that all paperwork was ready when needed for court or release.

I liaised with outside agencies such as the police or criminal courts to ensure all data was processed properly.