SARAH BEVAN
Dunshaughlin,Ireland
Summary
A highly skilled professional with expertise in crisis management and problem solving, demonstrating exceptional proficiency in booking systems and ICT. Strong communication and organisational skills ensure seamless operations, while attention to detail guarantees accuracy and efficiency. Committed to leveraging these competencies to drive success in dynamic environments.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work history
Sales Rep
American Holidays
Dublin, Ireland
11.2007 - 05.2025
- In my role, I design, organize, and manage tailored travel packages for individuals and groups, coordinating all aspects including transportation, accommodation, guided tours, and activities to ensure a seamless and enjoyable experience.
- I liaise closely with suppliers, handle bookings, create detailed itineraries, manage budgets, and provide exceptional customer support.
- Additionally, I develop specialized tour offerings, manage travel documentation, and coordinate with the Department of Foreign Affairs.
- Maintaining strong business relationships is a key priority to drive future sales opportunities.
- I conduct site inspections of travel destinations worldwide to ensure compliance with regulatory standards and company policies.
- Following these visits, I deliver detailed presentations to the Ireland and UK Sales Teams to train them on destination features and selling points.
- I bring valuable personal experience to my role, having travelled on all major cruise lines both on personal holidays and work trips.
- This firsthand knowledge enhances my ability to recommend and sell cruise packages that align with clients' preferences.
- This position demands effective communication, strategic thinking, and the ability to advocate for the team while supporting broader organizational goals.
- I excel at quickly resolving customer issues to maximize satisfaction and consistently achieve sales targets in collaboration with team members and other departments.
- I also manage staff rosters and foster continuous improvement through regular feedback, monthly target reviews, and daily sales meetings.
Education
QQI Level 5 Certificate in Tourism - Travel and Tourism
Sallynoggin College of Further Education
Sallynoggin, Dublin 01.2003 - 01.2006
Diploma in International Travel Industry Studies - undefined
IAOT (International Academy of Travel)
Leaving Cert - undefined
St. Peters College
Skills
- Crisis Management
- Problem Solving
- Booking Systems
- Communication
- Organizational Skills
- Attention to Detail
- ICT Proficiency
Accomplishments
- Led the development of a new series of customized travel packages based on comprehensive market research and client feedback.
- Effectively managed a major itinerary disruption caused by unexpected flight cancellations for a group tour.
Personal Information
Total Experience: Experienced Sales Representative at American Holidays in Dublin, Ireland, with a proven track record since 11/01/07. Specializes in designing, organizing, and managing customized travel packages for individuals and groups. Excels in crisis management and problem-solving, efficiently handling major travel disruptions to ensure client satisfaction. Proficient in booking systems and ICT, including CRM platforms and Microsoft Office. Strong communication skills enable effective collaboration with clients, vendors, and team members. Highly organized, with meticulous attention to detail to guarantee accuracy in bookings, itineraries, and documentation. Committed to achieving and surpassing sales targets through strategic planning and by cultivating positive, long-term business relationships.
Custom
- Member of High Street Pilates
- Interior design
- Mindfulness and wellness classes
Timeline
Sales Rep
American Holidays
11.2007 - 05.2025
QQI Level 5 Certificate in Tourism - Travel and Tourism
Sallynoggin College of Further Education
01.2003 - 01.2006
Diploma in International Travel Industry Studies - undefined
IAOT (International Academy of Travel)
Leaving Cert - undefined
St. Peters College
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