Sarah Bennett
Feltham,Middlesex
Summary
Accomplished professional with expertise in retail operations and staff management, adept at mentoring and scheduling teams to enhance productivity.
Demonstrates strong compliance awareness and excels in customer relationship building, ensuring a seamless shopping experience. Proficient in recruitment and hiring practices, with excellent communication skills that foster a collaborative work environment. Committed to driving operational excellence and seeking opportunities to further develop leadership capabilities within the retail sector.
Responsible for the Airport Airside passes for Boots, managing end- to- end vetting checks, completing reference packs, and ensuring full compliance with DFT and CAA regulations..
Liaising with employers and educational authorities for references, and the ID Centre for queries.
Working closely with candidates, referees for employment gap verification
Applying for Criminal record checks (UK and overseas)
Overview
18
18
years of professional experience
Work history
Assistant manager
Boots the Chemist
Heathrow, Hillingdon
08.2007 - Current
- Assisted in managing daily store operations to ensure smooth functioning.
- Led team meetings to communicate objectives and motivate staff towards success.
- Developed staff training programmes to enhance customer service skills effectively.
- Oversaw inventory management processes to maintain optimal stock levels consistently.
- Resolved customer complaints promptly to maintain high levels of satisfaction and loyalty.
- Handled customer complaints effectively, restoring trust in our brand.
- Assisted in recruitment process to build an effective workforce.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Implemented quality control measures to ensure all ID passes met organisational standards.
- Assisted in resolving discrepancies related to ID pass issuance and access permissions.
- Monitored compliance with security policies and procedures regarding ID pass usage.
Skills
- Retail operations
- Staff mentoring
- Staff scheduling
- Compliance awareness
- Customer relationship building
- Recruitment and hiring practices
- Staff management
- Excellent communication
Affiliations
- Reading, walking
References
References available upon request.
Timeline
Assistant manager
Boots the Chemist
08.2007 - Current
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