Sarah Athawes
Gillingham,Kent
Summary
A clerical and administrative professional with many years of experience working in various customer-focussed, time-critical, and heavily regulated financial environments, with an ability to deliver exceptionally high standards of work whilst keeping attention to detail a top priority. Able to collate, analyse and articulate results in a concise manner to a diverse audience, adapting the style and approach as required.
Energetic and friendly recent graduate with excellent communication and interpersonal skills. Eager to apply learned skills in practical settings and develop new knowledge from team. Seeking to gain deeper understanding of industry and seize opportunities for career progression.
Overview
18
18
years of professional experience
1
1
Certification
Work history
Horticulture Assistant
Elmcourt Garden Centre
04.2025 - 07.2025
- I gained and am using daily a great deal of knowledge about plant irrigation and soil evaluation for moisture levels.
- My responsibilities include moving stock from deliveries to store display area, both organising fork lift and trolley stock rotation as required.
- A large part of my role is to offer customer advice relating to plant care and seasonal demands and choices, soil types etc.
- Currently reporting directly to the horticultural manager, liaising with him on stock control and stock displays to the public on a rotational basis and soil moisture levels throughout.
Delivery Driver
Tesco
09.2024 - 04.2025
- Currently I deliver shopping for Tesco customers.
- Whilst delivering I ensure I adhere to the GB domestic driving rules but also make sure all customers receive exceptional customer service; this includes making sure they are happy with their groceries, offering any refunds for anything they are not happy with and keeping within their required time slot.
- As part of the role, I check the van is roadworthy.
- If there are any mechanical issues, I report them to the necessary staff but also load the van when required.
- Other duties include returning items to the fridge, freezers and ambient shelves.
- Achievements in my role: Ranked 54 out of just under 600 drivers within the first 5 months. This is based on driving ability and customer service performance.
Data Compliance Officer
Leigh Academies Trust
05.2019 - 09.2024
- I monitored and assessed all data breaches across the Trust and their academies and implemented measures to mitigate future risks.
- When required, I reported data breaches to the ICO due to the high level of risk to the individual and their information.
- If new software was required across our academies or LAT, I reviewed all GDPR implications to ensure if it safe.
- This also consisted of reviewing contracts such as data processing agreements, data sharing agreements, and IDTAs.
- Other duties included, DPIAs for all existing and new CCTV systems, assessing any risk and ensuring the systems were GDPR compliant before they are used.
- Data Subject Access Requests, including rectification, erasure and third-party requests. These were handled in accordance with internal LAT processes and the UK GDPR legislation.
- GDPR audits across the academies and providing guidance following any findings.
- Achievements within my role include: My IBITGQ UK General Data Protection Regulation (GDPR F) qualification.
- Successfully trained all new staff members in the Trust GDPR Data Team.
- Created our Subject Access Request Procedure Policy which all of LAT adhere to.
- Drafted several other guides for their systems which were used to assess the GDPR implications of their software.
Office Clerk
Medway Badminton Association Ltd
03.2019 - 04.2019
- 3 weeks holiday cover which consisted of various customer service, cashiering, and administrative duties.
- These ranged from bookkeeping, cash handling and booking courts for members.
KYC Analyst
Lloyds Banking Group (Randstad Contractor)
08.2018 - 01.2019
- Worked in an anti-money laundering environment, helping to protect society and the Bank from the effects of financial crime.
- Ensured accounts were fully compliant in line with current legal requirements.
- Coached new colleagues on all aspects of the role, mindful of the need to adapt coaching styles to suit an individual’s needs.
- Achieved a monthly audit grade of 100%, helping to protect the reputation of the Bank.
- Adhered to all data protection and regulatory requirements.
Office Clerk
Medway Badminton Association Ltd
05.2018 - 08.2018
- Various administrative duties which included planning, bookkeeping, cash handling, organising and liaising with the directors to ensure the smooth and efficient running of the centre.
- Actively worked on customer relationships to build rapport, ensured their needs were met in a professional and friendly manner, as well as adapted to ever-changing client demands.
- Adhered to all regulatory requirements, for example health and safety and data protection.
Mortgage Completions Consultant
OneSavings Bank plc
07.2017 - 10.2017
Customer Consultant
Yorkshire Building Society
10.2012 - 06.2017
Sports Therapist
Medway Badminton Associated Ltd
02.2010 - 12.2012
Personal Trainer
David Lloyd
05.2012 - 07.2012
Fitness Consultant and Personal Trainer
Fitness First
07.2007 - 05.2012
Education
BSc hons - Sport Health & Fitness (Sport Therapy)
University of Kent
BTEC National Diploma - Applied Science Sports Studies
MidKent College
Various GCSEs - including Maths and English
Chatham Grammar School for Girls
Skills
- Data protection GDPR
- Security
- Legislations
- Communication
- Relationship building
- Customer service
- Teamwork
- Motivation
- Adaptability
Custom
- Badminton
- Going for walks
- Socialising with friends
- Nature/landscape photography
- Gardening and growing own fruit and vegetables
- Learning about horticulture, soil, and agriculture
Affiliations
- LandScape and Nature Photography, Badminton, gardening, growing own fruits and vegetables learning about horticulture & agriculture
Certification
Charles Dowding from seed to harvest course
IBITGQ UK General Data Protection Regulation (GDPR F)
UKCC Level 2 Badminton England Coach
Lifetime - City and Guilds NVQ Level 2 Customer Service
Timeline
Horticulture Assistant
Elmcourt Garden Centre
04.2025 - 07.2025
Delivery Driver
Tesco
09.2024 - 04.2025
Data Compliance Officer
Leigh Academies Trust
05.2019 - 09.2024
Office Clerk
Medway Badminton Association Ltd
03.2019 - 04.2019
KYC Analyst
Lloyds Banking Group (Randstad Contractor)
08.2018 - 01.2019
Office Clerk
Medway Badminton Association Ltd
05.2018 - 08.2018
Mortgage Completions Consultant
OneSavings Bank plc
07.2017 - 10.2017
Customer Consultant
Yorkshire Building Society
10.2012 - 06.2017
Personal Trainer
David Lloyd
05.2012 - 07.2012
Sports Therapist
Medway Badminton Associated Ltd
02.2010 - 12.2012
Fitness Consultant and Personal Trainer
Fitness First
07.2007 - 05.2012
BTEC National Diploma - Applied Science Sports Studies
MidKent College
Various GCSEs - including Maths and English
Chatham Grammar School for Girls
BSc hons - Sport Health & Fitness (Sport Therapy)
University of Kent
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