Sarah Armstrong

• I started at Milexia as the Receptionist & Repair Administrator but quickly progressed to Import/Export Co-Ordinator and later Senior Customer Service Administrator before taking my current role as Compliance Executive:
• Responsible for administering the company quality system.
• Carrying out internal departmental audits.
• Ensuring due diligence is followed in regard to suppliers, international trade and ISO 9001 accreditation.
• Logging, investigating and progressing customer complaints, product and process non-conformances.
• Overseeing Import/export function to ensure legal compliance and adherence to HMRC guidelines
• Producing monthly company stats and issuing them via PowerPoint presentation to all colleagues
• Collating all monthly stats into an annual management review and presenting & minuting the annual meeting in line with ISO standards.
• Reviewing and updating company processes, procedures and controlled documents ensuring correct document control and revision levels.
• Completing and filing all new customer / supplier forms and supplying them with all requested certification and documentation.
• Member of the company Health & Safety committee
• Fire Warden
• Qualified First Aider

• Commercial Manager of home department
• Leading a team of 3 section managers and 30 colleagues
• Managed sales exceeding £1M
• Covering duty store manager shifts
• Maintaining the company brand
• Supporting the security team and Police in dealing with shoplifters
• Carrying out colleague reviews and appraisals
• Ensuring high standards of customer service throughout the store
• Engaging with customers to provide a memorable store experience

• Responsible for entire operation of high street branch
• Maintaining stock levels
• Reducing store wastage
• Writing staff rotas
• Engaging with customers
• Maintaining high store standards
• Implementing store plans and promotions

• Completed the Sainsbury Graduate Trainees Manager Scheme
• Continued to work in a variety of roles including:

- Checkout Manager

- Café Manager

- District Trainer