Sarah Abakah Adjin
Bradford,West Yorkshire
Summary
I am detail oriented, efficient, organized and posses strong analytical and problem solving skills. I have the ability to make well thought out decisions. I also possess excellent interpersonal skills, highly trust worthy, discreet and ethical. I am seeking a challenging position where i can learn and further develop my experience
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Healthcare support worker
Catholic Care (Diocese) Leeds
Bradford, West Yorkshire
05.2022 - Current
- Supported the implementation of care plans tailored to individual tenants needs.
- Attended mandatory training courses on regular basis to keep skills updated.
- Helped tenants with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained strict confidentiality of information regarding tenants.
- Monitored tenants health conditions and reported immediate issues to manager.
- Used outstanding communication and interpersonal skills to build positive relationships with tenants for exceptional satisfaction ratings.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
Customer service representative
Santander UK
Bradford, West Yorkshire
12.2022 - 04.2024
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Provided top-notch support for increased customer satisfaction.
- Assisted customers in making informed decisions by providing detailed product information.
- Offered technical support, leading to enhanced user experience.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Participated in team meetings sharing best practices for improving service delivery.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with product complaints and logging issues for investigation.
Care assistant
Banfro Health Care Services
Leeds, West Yorkshire
11.2021 - 09.2022
- Provided emotional support to residents, improving their mental wellbeing.
- Assisted in daily living activities for enhanced residents comfort.
- Collaborated with healthcare team for effective residents care delivery.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Followed strict dietary plans tailored for each resident's health condition resulting in improved overall health status of residents.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Ensured patients took all medications as prescribed by their doctor, recording details of it timings and side effects.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
Health care assistant
Hands-On Health Care Agency
Leeds, West Yorkshire
12.2021 - 08.2022
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
Marketing executive assistant
Access Bank Ghana Limited
Accra, Ghana
08.2018 - 10.2021
- Served as a reliable point of contact for all marketing-related enquiries from staff members or external parties; ensured smooth operations daily.
- Boosted brand awareness by creating innovative marketing strategies.
- Collaborated closely with sales team, aligning marketing objectives with sales goals.
- Supported the development of new products through market analysis and consumer feedback.
- Organised trade shows and exhibitions, showcasing company's products and services effectively.
- Created compelling presentations for potential investors, resulting in increased funding opportunities.
- Conducted competitor analysis frequently; stayed ahead of industry trends consistently.
- Worked under tight deadlines whilst maintaining high standards of work quality.
- Developed marketing plans to support department strategies.
- Organised marketing plans and programmes to best support business growth and development.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Predicted and interpreted consumer trends to improve product offerings.
- Leveraged market and competitor data to identify market opportunities and gaps.
Contact centre representative
Access Bank Ghana Limited
Accra, Ghana
11.2016 - 08.2018
- Improved customer satisfaction by providing efficient and timely support.
- Handled customer queries for quicker resolution.
- Achieved high service level with regular training sessions.
- Conducted outbound calls to improve brand loyalty.
- Dealt with difficult customers, ensuring conflict resolution.
- Managed multiple channels, enhancing communication efficiency.
- Ensured smooth operations by maintaining up-to-date knowledge of company products.
- Executed customer follow-ups to ensure issue resolution.
- Boosted team morale with regular constructive feedback sessions.
- Facilitated inter-departmental cooperation, improving overall service delivery.
- Worked on shift rotations to provide 24 and 7 customer support.
- Participated in weekly meetings, fostering a culture of continuous learning.
- Addressed escalations swiftly, reducing complaints turnover time.
- Adhered strictly to Data Protection Act guidelines during all interactions.
- Collaborated closely with colleagues, fostering a supportive work environment.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Built positive customer rapport through friendly, professional communication.
- Followed up customer queries to check provided solutions met expectations.
Accounts officer
Mantrac Ghana Limited
Accra, Ghana
07.2015 - 07.2016
- Reduced processing time by efficiently managing invoices and statements.
- Conducted monthly reconciliations for accurate financial reports.
- Collaborated with suppliers to resolve any discrepancies in billing.
- Maintained organised filing system for efficient document retrieval.
- Assisted with month-end procedures to ensure timely reporting.
- Ensured prompt payment of invoices for improved supplier relations.
- Enhanced compliance with company policies through diligent verification of expense claims.
- Improved accuracy in data entry by rigorous attention to detail.
- Dealt with supplier enquiries courteously, promoting positive business relationships.
- Managed petty cash transactions, maintaining strict financial control.
- Handled confidential information responsibly whilst adhering strictly to data protection guidelines.
- Dealt with invoice and payments enquiries, liaising with relevant departments to provide accurate answers.
- Reviewed amendments to bank details to protect against fraud.
- Generated financial reports to identify discrepancies and address past-due accounts.
- Improved cash flow by strategically timing payment and invoice processing.
Accounts assistant
Institute of Continuing and Distance Education
Accra, Ghana
10.2011 - 07.2012
- Filed tax returns accurately and on time for avoidance of penalties.
- Processed staff expenses claims, ensured fair reimbursement practices.
- Assisted in budget preparation, helped control expenditure.
- Provided administrative support to the finance team for seamless operations.
- Conducted bank reconciliations regularly to maintain accurate records.
- Improved accuracy of financial data by conducting thorough checks and balances.
- Entered financial information into corporate database for easy access and retrieval.
- Managed petty cash transactions, safeguarded company resources.
- Helped with preparation of management accounts and end-month duties.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
- Reconciled all company accounts, including credit cards and expenses.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
Education
Msc International Business and Management - Business management
University of Bradford
Bradford 09.2021 - 09.2022
The Care Certificate - Health care
The Care School
Shipley, Bradford 11.2021 - 11.2021
Bsc Admininstration -Accounting - Business
University of Ghana
Accra,Ghana 09.2012 - 06.2015
Diploma in Accounting - Business
University of Ghana
Accra-Ghana 09.2009 - 06.2011
Senior Secondary Secondary School Certificate - Business
Accra Wesley Girls High School
Accra-Ghana 05.2005 - 06.2008
Skills
- Good Team player
- Resourceful
- Mindfulness of duty
- Good communicator
- Ready to learn and share
- Discretion and confidentiality
- Negotiation mastery
- Patient safeguarding
- Data entry efficiency
- Client relationship handling
- Exceptional customer Service
Affiliations
- Reading
- Listening to music
- Going for walks
- Solving puzzles
- Watching movies
Accomplishments
Volunteer-Assemblies of God Church- Bradford-UK
Sales office-Wilgeorge supermarket, Kaneshie-Accra
Supervisor-Adjin Farms, Twerebo-Accra
Secretary-Ark of Redemption Campus Ministry, Legon -Accra
Member-Campus Women's Ministry, Legon -Accra
Executive member-Campus Women's Ministry,Legon-Accra
Languages
English
Fluent
References
References available upon request.
Timeline
Customer service representative
Santander UK
12.2022 - 04.2024
Healthcare support worker
Catholic Care (Diocese) Leeds
05.2022 - Current
Health care assistant
Hands-On Health Care Agency
12.2021 - 08.2022
Care assistant
Banfro Health Care Services
11.2021 - 09.2022
The Care Certificate - Health care
The Care School
11.2021 - 11.2021
Msc International Business and Management - Business management
University of Bradford
09.2021 - 09.2022
Marketing executive assistant
Access Bank Ghana Limited
08.2018 - 10.2021
Contact centre representative
Access Bank Ghana Limited
11.2016 - 08.2018
Accounts officer
Mantrac Ghana Limited
07.2015 - 07.2016
Bsc Admininstration -Accounting - Business
University of Ghana
09.2012 - 06.2015
Accounts assistant
Institute of Continuing and Distance Education
10.2011 - 07.2012
Diploma in Accounting - Business
University of Ghana
09.2009 - 06.2011
Senior Secondary Secondary School Certificate - Business
Accra Wesley Girls High School
05.2005 - 06.2008
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