Creative and detail-oriented UX/UI Designer and Visual Designer with extensive experience at Apple Inc. Skilled in translating complex customer needs into intuitive, user-friendly solutions. Proven expertise in creative problem-solving, project management, and enhancing user experiences. Seeking to leverage design skills to contribute to innovative and impactful projects.
Genius,
Technical Expert,
Technical Specialist,
Specialist,
Sales
- Achieved 99% repair success rate as a fully certified Mobile and Mac technician.
- Maintained a 97% customer satisfaction rate through effective troubleshooting and complaint resolution.
- Consistently exceeded sales targets as a top-performing Sales Specialist.
- Improved team productivity by conducting training sessions for new hires and current team members.
- Built a successful business by capturing personal stories in a documentary style.
- Expanded customer base through high-quality, personalized photography services.
- Elevated brand identity for over 40 clients by developing and implementing strategic design concepts.
- Directed end-to-end project management, ensuring projects met quality standards and deadlines.
- Conducted UX research and usability testing to inform design decisions, enhancing user satisfaction.
- Led a team of 15+ photographers and designers, fostering collaboration and productivity.
- Created and curated digital assets including websites, mobile apps, and marketing materials.
- Supervised photo shoots and design projects, ensuring alignment with the creative vision.
- Maintained strong client relationships through exceptional service and communication.
- Enhanced user interaction by redesigning the company's website and mobile app UI.
- Increased user engagement through the development of new marketing materials.