SARAFINA MANEUS
Sheffield
Summary
A compassionate, reliable and adaptable healthcare professional with experience across physiotherapy, pharmacy and community support roles. I bring a strong understanding of both physical and mental health needs, with hands-on experience supporting individuals with disabilities, autism, dementia and complex care requirements. I am confident providing practical day-to-day support, promoting independence, supporting safe mobility, and de-escalating distress through clear, empathetic communication. My physiotherapy background strengthens my approach to wellbeing and functional independence, while my pharmacy experience has developed strong attention to detail, confidentiality and professionalism in high-pressure environments. Alongside this, my mentoring and creative workshop facilitation reflect my commitment to inclusion, empowerment and meaningful engagement. I am organised, proactive and person centred, and take pride in delivering care that is safe, respectful and responsive to individual needs.
Overview
10
10
years of professional experience
Work history
PERSONAL ASSISTANT
Friends Together (Out Of The Box Services)
Sheffield
08.2025 - Current
- Provided person-centred support to individuals with physical disabilities, autism and complex needs, promoting independence, dignity and choice in daily life.
- Supported clients with personal care, mobility and transfers, including safe wheelchair use and accompanying individuals to appointments and community activities.
- Delivered one-to-one swimming support for autistic young adults, focusing on confidence, sensory regulation, safety and mobility in the water.
- Planned and facilitated creative workshops, including art-making and cooking sessions, tailored to individual interests, abilities and support needs.
- Used calm, structured communication and de-escalation strategies to manage distress and challenging behaviour safely and compassionately.
- Monitored physical and emotional wellbeing, recognising changes and contributing to reviews and adjustments of care plans as needed.
- Encouraged skill-building and independence through graded support, positive reinforcement and consistent routines.
- Maintained safe, clean and supportive home environments through general housekeeping and adherence to hygiene and infection control standards.
- Completed accurate daily documentation and reports, ensuring confidentiality and compliance with organisational policies.
- Planned activities in advance in line with client preferences, goals and risk assessments, supporting meaningful engagement and social inclusion.
STUDENT AMBASSADOR/BLACK BRITISH STUDENT MENTOR
Sheffield Hallam University
Sheffield
05.2023 - 08.2025
- Providing personalised, one-to-one mentoring to students, offering targeted assistance tailored to their individual needs.
- Initiate new ways to encourage students of ethnic minority backgrounds to overcome academic and social challenges.
- Built student confidence by actively listening to concerns and providing appropriate advice.
- Shared experiences to nurture understanding and rapport with students.
- Built a reputation as a positive role model and trusted student adviser.
- Partnered with advertising teams to develop branded messaging.
- Assisted staff in providing campus tours for agents and prospective international students.
PERSONAL ASSISTANT
Friends Together (Out of the box services Ltd)
Sheffield
09.2022 - 11.2023
- Delivered high-quality care to clients with disabilities and challenging behaviour, achieving care plan objectives inside and outside of the home.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health, and hygiene.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored individual's physical and emotional well-being, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained confidentiality and compliance standards for optimised patient care.
- Helped service users to gain the ability to function independently in society.
- Listened to clients' current struggles to signpost relevant support.
CUSTOMER SERVICE ADVISOR
Sky Customer Contact Centre
Sheffield
03.2022 - 08.2022
- Creating connections through meaningful conversations with Care, Clarity and Confidence.
- Deescalating situations by showing patience, genuine concern and empathy.
- Providing technical assistance using electronic tools and a variety of IT systems.
- Active listening, problem solving and providing personalised solutions when required.
LOCUM PHARMACY DISPENSER
Claremont Hospital/ Hunter AHP
Sheffield
01.2022 - 03.2022
- Ensuring that the dispensary areas are kept clean and tidy according to schedule.
- Performing prompt reception duties according to procedure and good customer care.
- Performing all necessary logging in of 'in/outpatient' and discharge prescriptions and record logging out times for relevant parts of the dispensing process.
- Assisting in ensuring dispensary workload is managed in order or according to priority.
- Answering the telephone promptly and courteously, referring relevant calls efficiently where necessary.
- Participating in the topping up of stock drugs to wards and other clinical areas against a predefined stock list.
- Matching deliveries received against paperwork and querying any discrepancies with the supplier or appropriate pharmacy staff.
- Ensuring that all pharmaceutical products are stored securely and meet safe custody requirements.
PHARMACY DISPENSER
Rowlands Pharmacy
Sheffield
06.2019 - 11.2021
- Providing exceptional quality patient service, guidance and advice.
- Fast and accurate processing of prescription information on a ProScript IT system.
- Ensuring that standard operational procedures are followed at all times.
- Dispensing, ordering and disposing of the correct medication name and quantities with high level of detail.
- Complying with the GPhC rules and regulations
- Explaining medication packs to patients and evaluating their circumstances.
- Supporting the pharmacist and technicians in a fast paced environment.
- Assisting with stock control including expiry date checking, stock checks, stock rotation and returns accurately.
PHARMACY DISPENSER
Associated Chemists Wicker Lmtd
Sheffield
01.2016 - 06.2019
- Communicating effectively and overcoming barriers particularly with challenging patients.
- Carrying out the supply of needles for Substance misuse users.
- Dispensing palliative care medication with great accuracy.
- Carrying a variety of services and adapting to the patient's needs.
- Stock control management including putting stock received from suppliers away, rotating stock whilst checking expiry dates where relevant and performing stock control counts.
- Fast and effective dispensing using an ARX Robot system.
- Controlled drug destruction with great care under the supervision of a pharmacist or senior technician.
- Carrying out basic First Aid and signposting where appropriate.
Education
Bachelor of Science - PHYSIOTHERAPY Candidate
Sheffield Hallam University
Sheffield 09/2022 - 09/2025
Level 3 Extended Diploma - Sports Massage: Sports Massage
ProActive Training ITEC
Sheffield 05/2023 - 06/2023
Certificate of Higher Education - Access to Health Science Professions
The Sheffield College
SheffieldNVQ BTEC Level 2 - QFC Pharmaceutical Science
The Sheffield College
SheffieldNVQ BTEC Level 2 - QFC Pharmacy Service Skills
The Sheffield College
SheffieldCompleted coursework towards QA Level 3 - First Aid At Work
Crystal Clear First Aid
Sheffield11 A-C GCSE's - undefined
Parkwood Academy
SheffieldSkills
- Communication Skills
- Information Processing
- Adaptability
- Client-Centric Flexibility
- Motivational Skills
- Creative Thinking
- Technology Proficiency
- Performance Under Pressure
- Problem-Solving
- Time Management
- Inventory Management
- Cultural Sensitivity
- Collaboration and Teamwork
LANGUAGES
Portuguese Beginner (A1)
WEBSITE, PORTFOLIO AND PROFILES
- Https://www.linkedin.com/in/sarafina-maneus-97b526
- Https://www.instagram.com/sportstherapina?igshid=MXdncTdiOXUyNTNicw%3D%3D&utm_source=qr
Timeline
PERSONAL ASSISTANT
Friends Together (Out Of The Box Services)
08.2025 - Current
STUDENT AMBASSADOR/BLACK BRITISH STUDENT MENTOR
Sheffield Hallam University
05.2023 - 08.2025
PERSONAL ASSISTANT
Friends Together (Out of the box services Ltd)
09.2022 - 11.2023
CUSTOMER SERVICE ADVISOR
Sky Customer Contact Centre
03.2022 - 08.2022
LOCUM PHARMACY DISPENSER
Claremont Hospital/ Hunter AHP
01.2022 - 03.2022
PHARMACY DISPENSER
Rowlands Pharmacy
06.2019 - 11.2021
PHARMACY DISPENSER
Associated Chemists Wicker Lmtd
01.2016 - 06.2019
Certificate of Higher Education - Access to Health Science Professions
The Sheffield College
NVQ BTEC Level 2 - QFC Pharmaceutical Science
The Sheffield College
NVQ BTEC Level 2 - QFC Pharmacy Service Skills
The Sheffield College
Completed coursework towards QA Level 3 - First Aid At Work
Crystal Clear First Aid
11 A-C GCSE's - undefined
Parkwood Academy
Bachelor of Science - PHYSIOTHERAPY Candidate
Sheffield Hallam University
09/2022 - 09/2025
Level 3 Extended Diploma - Sports Massage: Sports Massage
ProActive Training ITEC
05/2023 - 06/2023