Sarada Ramachandrula Venkata Sesha

Project: Sales and Service Cloud for professional trainings

• Interacted with various business team members to gather the requirements and documented the requirements Interacted with scrum teams at regular intervals and worked in an agile development environment Involved working with the service cloud.
• Developed and Implemented Flows to replace process builders in order to make system more efficient.
• Managed and Resolved Cases includes Creating & Automating Support Process, Configure Web-To-Case, Case Queues, Assignment Rule, Case Escalation Rule, Workflow Rule on Case Object, Reports for Open Cases, etc.
• Established Integration with LinkedIn Sales Navigator and market for sales and marketing teams.
• Created reports and dashboards for multiple businesses within Wilmington to monitor and notify users to use salesforce lighting over classic.

Project: CPQ for Telecommunications

• Lead the functional team and successfully managed to built integration link between salesforce org and order management system which helped the project to accelerate and deliver quickly.
• Supported L1 issues and documented resolutions for future reference on confluence.
• Actively involved in functional queries and deployment requests and played the integral part with product level knowledge.
• Implemented vlocity omiscripts, Data raptors and interaction of data between vlocity and salesforce.
• Migrated 500 products, price book entries and other salesforce objects using Dataloader.io.

Project: Finance Service Cloud for Wealth Management

• Actively involved in discussions with the wealth management product owners to understand and configure Finance Service Cloud accordingly.
• Presented regular show and tell meetings, which provided product owners confidence and better understanding of my work.
• Setup security model by setting permissions for SJP users using object level and field level security best practices.
• Implemented Lead management for SJP and partner clients.

Project : Creditsafe Integration

• Implemented sales life cycle and closely worked with underwriters/deal decision makers to provide training and support.
• Developed apex classes to build Rest Integration with creditsafe to qualify leads and company house to validate business information.
• Worked on Custom objects, Static resources, Page layouts, Workflows, Validation rules, Custom settings, Custom labels, etc.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Project: NTTDATA Salesforce internal org

• Designed scripts to clean data before migration to the Salesforce cloud ecosystem.
• Created and maintained user profiles, workflows, dashboards on Salesforce and other CRM software.
• Set permissions for users using Object-Level and Field-Level security best practices.
• Implemented solutions to resolve system errors and data issues to avoid downstream effects on marketing or sales teams.
• Trained employees on the Lightning App Builder and other CRM tools/applications..

Created custom Objects, fields, page layouts, tabs, custom settings, field level security, record level security, profile settings, record types, work flows, validation rules, approval Process, Process Builder and formula fields for various standard and custom objects

• Created Reports and Dashboards to track opportunities for multiple clients.
• Files Integration with Knex SharePoint
• Setting up Connection between Secure Agent and Knex SharePoint Environment
• Created and deployed the functionality through Eclipse IDE and Change Sets from one environment to other
• Involved in Data Migration into Salesforce

Project: Vehicle Management System

• Responsible for creating/customizing custom fields, page layouts, tabs, field level security, profile settings, record types, work flows, validation rules and formula fields for various standard and custom objects
• Performed Pre and post deployment steps as per the release
• Grant/Revoke access to users
• Integration using REST webservices with RFID readers.
• Taken care of admin activities in all sandboxes including production
• Maintain data backups in production in weekly basis, code backups before production deployment
• Data migration using Data loader
• Involved in project meetings, Daily status meetings.