Sarabjit Chauhan
Mumbai
Summary
Experienced and enthusiastic Consultant brings 22+ years of extensive experience from Telecommunications & IT Industry. A specialist in Digital Business Solutions with extensive experience of driving Business Strategy, Client Connects, Structuring Solutions, Building High Performance Teams and Creating Relationship. A trusted advisor to clients, recognized by business stakeholders, partners and expertise to deliver program for customer's across Consumer & Enterprise business for Transformations, Business Change, Products and Portfolio, IT Demand & Governance. Skilled communicator, persuasive skills and versatility.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Associate Director
Capgemini Invent
Mumbai
09.2021 - Current
- Respected subject matter expertise and leader for IT architecture consulting, technology, and business process optimization.
- Consistently achieved improvement and high performance in areas of presales, project setup and business expansion in Nordic and Europe.
- Redesigned and implemented dozens of processes aimed at streamlining operations from front-end to back-end of revenue cycle.
- Improved transparency through client strategies, demand management, 125% utilization of resources and achieving excellence in customer delight.
- Created lasting vendor partnerships with shared accountability in order to maximize client reconnects.
Lead Business Consultant
Tech Mahindra ltd
LONDON
01.2007 - 09.2021
- Introduced new methods, practices for reductions of 10% systems to and improve turnaround time.
- Transition of new business to department with focus on mentoring and educating new team setup.
- Rapid definition and adoption of new digital platform for service management business vertical, with clearly defined supported services and support structure.
- Effective utilization of all available technologies and aligned to business and IT architecture strategy.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Provided personalized business consulting and overhauled services to strengthen client success
Business Analyst Manager
Reliance Communications
Mumbai
06.2004 - 12.2006
- Establish operational improvement initiatives to corporate and consumer call centres, to achieve productivity and customer satisfaction, including building up strong customer support and communication structure to ensure QoS within defined SLA.
- Developed spill over metrics derived from raw company data to track improvements in organizational efficiency
- Collaborated with billing operations and customer-care departments to respond to questions and concerns regarding project details
Scheduling Analyst, Workforce Management
SITEL India
Mumbai
05.2001 - 03.2004
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Set and adjusted to schedules to maintain 100% coverage and service levels.
- Managed overtime, shift swaps, breaks for 24x7 operational coverage for US clients.
Education
Telecommunications Engineering - Telecommunications Management
Reliance Communications Software Cadre
Mumbai2006
Post Graduate Diploma in IT - Information Technology Project Management
Mumbai University
CMC LTD2000
Skills
- Organizational Transformation and Development
- People and stakeholder Management
- Recruiting and Hiring
- Strategic Planning
- Technical Supervision
- New Program Development
- Talent Agreement Preparation
- Negotiation
- Client Relations
- Strategic decision making
- Solutions architecture
- Verbal and Written Communication
Accomplishments
- Led and developed compelling proposition to improve faster delivery, business agility for Nordic and European clients.
- Managed multi releases digital BSS platform transformation of Virgin Media O2 (formerly Telefonica UK), providing consultancy to Service Management team to meet business benefit targets and KPIs of OSS and BSS.
- Managed business transformation led approach for closure of the Talk Talk UK legacy wholesale billing platform after the full transition to COTS billing system by CSGi.
- Managed cross functional designs and deliveries for Technical partners, providing governance and roadmap/resource planning for EE-MVNO program of British telecom UK.
- DI Consultancy of B2C, B2B order failures, assessed manual processes and provide corrective action that resulting in improved right first time operation execution for British telecom UK.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Director
Capgemini Invent
09.2021 - Current
Lead Business Consultant
Tech Mahindra ltd
01.2007 - 09.2021
Business Analyst Manager
Reliance Communications
06.2004 - 12.2006
Scheduling Analyst, Workforce Management
SITEL India
05.2001 - 03.2004
Telecommunications Engineering - Telecommunications Management
Reliance Communications Software Cadre
Post Graduate Diploma in IT - Information Technology Project Management
Mumbai University
Certification
- Foundation of Business Strategy
- Data-Driven Process Improvement
- Sustainable IT strategy & framework
- TOGAF® certified professional
- TMF Open Digital Frameworx
- Digital transformation strategy
- Artificial intelligence basics
- RPA Business analysis and architecture
- ITIL Foundation
- Enterprise Architecture Tooling
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