Sarabjeet Singh
Rugby
Summary
Dynamic Delivery Head with extensive experience at Tata Consultancy Services, excelling in cloud technologies and customer relationship management. Proven track record in driving operational excellence and revenue growth, leading teams of over 200, and implementing innovative solutions that enhance service delivery quality. Adept at stakeholder management and strategic planning.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Delivery Head
Tata Consultancy Services
Rugby, United Kingdom
06.2024 - Current
- Managing end-to-end operations for one of the key logistics customers in the UK.
- Managing a team of 200+ resources across UK and PAN India in SD, DWP, SIAM, DC, Cloud, Security, and IDAM streams.
- Managing weekly, monthly, and quarterly governance with the customer.
- Handling customer escalations and preparing responses for high-visibility issues.
- Tracking, driving, and converting opportunities into additional revenue with the help of TCS's wider capabilities/offerings.
- Acquisition and merger of small logistics companies with the parent group and ensure they are ready with customer's standard connectivity.
- Closely working with TCS Client Partner to finalise the RFPs for helping customer to achieve their business goals.
Service Delivery Manager
Tata Consultancy Services
Noida, India
09.2023 - 05.2024
- Managing Data Center & Cloud operations for one of the key logistics customers in the UK.
- Managing a team of 100+ resources across India in Data Center, Cloud, and IDAM streams.
- Managing weekly, monthly, and quarterly governance with the customer.
- Handling customer escalations and preparing responses for high-visibility issues.
- Tracking, driving, and converting opportunities into additional revenue with the help of TCS's wider capabilities/offerings.
Delivery Head
Tata Consultancy Services
Manchester, United Kingdom
09.2018 - 01.2023
- Single point of contact for Airport Customer to ensure services are being delivered as per the Master Service Agreement
- Managed a team size of 100 across India in SAP, App Support & Azure Cloud Infrastructure Support with a track record of successful project delivery and silent operations
- Conducted application cloud assessment using various tools and defined the migration strategy
- Successfully migrated from On-Premises to Microsoft Azure using the 7R strategy
- Set up a Migration Factory and automated all phases of migration
- Experienced in Scrum/Agile methodology
- Tracked, drove, and converted opportunities into additional revenue with the help of TCS's wider capabilities/offerings
- Managed and governed BAU projects to ensure flawless delivery
- Improved quality, value, operational efficiency, and alignment to customer business models
- Led MSR and QBR discussions with the customer
- Implemented proactive improvement opportunities to avoid major service impacts
- Elevated service delivery quality to top-tier industry levels through innovative process improvements
Operations Manager
Tata Consultancy Services
Gurugram, India
09.2012 - 08.2018
- Set up a Business Aligned Command Center for a Media Customer with a presence in over 100+ countries.
- Established a Major Incident Management function to address issues that could impact the customer's brand value.
- Managed a team of 25 with a track record of successful project delivery and silent operations.
- Took end-to-end ownership of the IT Service Management center within the ITIL V3 framework, ensuring ITIL processes were fit for use and purpose for both IT and business.
- Supported the Service Desk in meeting SLAs and other agreed KPIs by driving Daily Service Review (DSR) calls for key tracks.
- Worked on automation, standardization, and centralization of processes across the organization.
- Led the driving, controlling, governing, and implementation of Service Improvement Plans.
- Conducted continual reporting and reviews to ensure proper governance of operations.
Senior Network Support Engineer
Dell Services
Noida, India
03.2009 - 09.2012
- Configuring, monitoring, and troubleshooting network-related issues across 80+ global accounts supported by GNOC
- Coordinating with Internet Service Providers like AT&T, Verizon, Orange, Sprint, Bharti, and TCL to resolve network outages worldwide
- Working on various Cisco devices and related technologies
- Using Atrium Asset Management Tool to add/delete devices from monitoring
- Handling day-to-day escalations from various global clients
- Preparing and updating Standard Operating Procedures for different accounts
- Providing training to teammates on new processes introduced by customers
- Working on Problem Records to provide Root Cause Analysis (RCA) for high-severity incidents raised in BMC Remedy
- Acting as the Single Point of Contact (SPOC) for the team and representing their concerns to upper management for resolution
Desktop Support Engineer
PC Solutions India Pvt Ltd
New Delhi, India
08.2007 - 03.2009
- Handled day-to-day issues in Lotus Client, Windows, and Networks
- Installed SOE (Standard Operating Environment) on laptops and desktops using Symantec Ghost Server
- Worked on migration from Etrust Antivirus to McAfee Antivirus
- Created a Server Lab Environment for training purposes
- Managed daily network outages and assisted vendors with scheduled maintenance
Education
B.Tech - Mechanical Engineering
UP Technical University
Lucknow, UP, India07-2007
Skills
- Customer Relationship Management
- Infrastructure Planning
- Deployment and Maintenance
- Vendor and Stakeholder Management
- Agile and Waterfall Project Management Methodologies
- Budget Control and Cost Optimization
- Cloud Technologies (AWS, Azure)
- Virtualization and Networking
- Disaster Recovery Planning and Business Continuity
- Team Building and Cross-Functional Leadership
Certification
- MCSA (ID - 6282538), 2008
- CCNA (ID - CSCO11849326), 2010
- ITIL 2011 & SOA, 2012
- Six Sigma – Green Belt, 2014
- Prince2 Practitioner, 2016
- Azure AZ-900, 2020
- Google GenAI Leader, 2025
Timeline
Delivery Head
Tata Consultancy Services
06.2024 - Current
Service Delivery Manager
Tata Consultancy Services
09.2023 - 05.2024
Delivery Head
Tata Consultancy Services
09.2018 - 01.2023
Operations Manager
Tata Consultancy Services
09.2012 - 08.2018
Senior Network Support Engineer
Dell Services
03.2009 - 09.2012
Desktop Support Engineer
PC Solutions India Pvt Ltd
08.2007 - 03.2009
B.Tech - Mechanical Engineering
UP Technical University