Sara Yusuf

•Support with the designing innovative products in line with market trends and customer expectations.

•Updating benchmarking information and building presentations

•Developed recipes for social media websites

•Support sample preparations as and when required.

• Supporting customer briefs ensuring that customer specific brand standards and policies are adhered to.
• Updating benchmarking information and building presentations
• Inputting recipes onto recipe management system
• Support with development of Chilled Soups and Sauces, Meal boxes, Plant Based and Italian Ready Meals.
• Calculation of nutritional and lab testing requirements
• Support with building, checking feasibility and submission forms
• Proactively keeping up to date with food trends, restaurant openings and sharing them with wider team.
• Improved product quality and nutritional value
• Packaged and sent product samples to clients and outside laboratories for testing and evaluation.
• Communicating and negotiating with ingredient suppliers.

• Handling and managing consumer and customer complaints.
• Development of recipes and organisation of shelf-life trials.
• Facilitated cost reduction through product improvements.
• Improved product quality, nutritional value, colour and texture.
• Developed new recipes tailored to customers as well as preparation of samples of these recipes for client presentations.
• Assisting with completing supplier audit questionnaires, logging consumer complaints and carry out investigations in timely manner.
• Support with creating recipes for company website
• Responsible for reviewing and updating product specifications

• Managed high volume of inbound and outbound customer calls efficiently and effectively, creating and maintaining customer call logs and resolving customer grievances and provide solutions
  accordingly.
• Accurately captured and retained information when managing customer calls to provide customers accurate information and advice via referencing product knowledge information as appropriate, and helping to resolve their complaints.
• Responded to customer calls and emails to answer questions about products and services.

• Responsible for preparing delicious food in kitchen and serving customers
• Worked within team environment to meet daily production, provide optimum customer service, stock rotation and implement health and safety practices.
• Processing cash and credit card payments