Sara Whiteley
Doncaster, South Yorkshire,South Yorkshire
Summary
Motivated and proactive professional with strong attention to detail and exceptional organizational skills. Results driven. Proven ability to negotiate effectively and lead teams while also excelling in independent roles. Flexible and adaptable, consistently willing to take on additional responsibilities to meet business needs. Committed to continuous improvement and staying updated with the latest technologies and industry innovations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Exlabesa Building Systems Ltd
Doncaster, South Yorkshire
2017.04 - 2026.01
- Managed operations within sales department to ensure efficiency and effectiveness.
- Served as primary contact for customers and area sales managers via telephone and email.
- Resolved complaints by providing quick and effective solutions to maintain customer satisfaction.
- Inputted orders accurately and swiftly with keen attention to detail.
- Updated CRM system and registered new customers on internal operating system.
- Communicated delivery statuses and informed customers of out-of-stock items and restock dates.
- Responsible for ensuring compliance to ISO 9001 through effective filing procedures and adherence to GDPR.
- Compiling an effective training manual for new starters to the business and offering training and coaching.
- Compiled detailed KPI reports for owners and directors.
- Coordinated with warehouse, transport, and suppliers to streamline operations.
- Acted as internal sales manager during area sales manager's absence due to annual leave or departure.
- Provided cover for dispatch manager during annual leave or transition periods.
Senior Sales Administrator
Designer Bathroom Concepts
2016.01 - 2017.03
- Inputted sales orders accurately onto Sage.
- Assisted customers through phone, email, and web enquiries.
- Coordinated with warehouse staff and suppliers.
- Addressed customer complaints effectively.
- Informed customers regarding delivery schedules.
Key Account Administrator
Staples
2010.09 - 2015.12
- Served as primary contact for key accounts including Kwik Fit, St. Gobain, and Doosan Babcock through phone, email, and webshop.
- Entered sales orders swiftly and accurately.
- Addressed customer complaints effectively.
Internal Sales Manager
Marcrist
2009.09 - 2010.09
Education
Bachelor of Arts - Literature
The Open University
Milton Keynes2014-01
HND - Business & Finance
Doncaster College
Doncaster1995-01
Btec National - Business & Finance
Doncaster College
Doncaster1992-01
GCSEs - Various
Hall Cross Comprehensive School
Doncaster1990-01
Skills
- Customer relationship management
- Organizational and time management
- Conflict resolution
- Team collaboration
Languages
Spanish
Intermediate
B1
Certification
- RSA 1 & 2 in Typing
Interests
- I am a voaracious reader
- I am captain of the local pub quiz
- Gardening
Timeline
Customer Service Manager
Exlabesa Building Systems Ltd
2017.04 - 2026.01
Senior Sales Administrator
Designer Bathroom Concepts
2016.01 - 2017.03
Key Account Administrator
Staples
2010.09 - 2015.12
Internal Sales Manager
Marcrist
2009.09 - 2010.09
Bachelor of Arts - Literature
The Open University
HND - Business & Finance
Doncaster College
Btec National - Business & Finance
Doncaster College
GCSEs - Various
Hall Cross Comprehensive School