Sara Wallace
Edinburgh ,United Kingdom
Summary
Service-oriented professional with over ten years of experience in delivering outstanding customer service within the retail sector. I am friendly and enthusiastic, quickly mastering new tasks while effectively cultivating key customer relationships. I demonstrate a commitment to learning new skills and procedures and am known for supporting others as both a team player and leader.
Overview
4
4
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Self checker/Supervisor HK department
Voco Edinburgh -Royal Terrace by IHG
Edinburgh
09.2024 - Current
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Enhanced team productivity with effective scheduling and task assignment.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Fostered a positive working environment by promoting teamwork amongst housekeeping staff.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Communicated management feedback to improve team performance.
Restaurant Duty Manager
Zittos Italian winebar & Trattoria
North Berwick
09.2023 - 08.2024
- Oversaw customer-facing operations of a restaurant and wine bar, ensuring a high standard of service
- Managed and scheduled staff to maintain optimal team performance and coverage
- Hired, trained, motivated, and inspired staff, ensuring the restaurant operated efficiently and was fully staffed
- Created work schedules and delegated tasks effectively to enhance productivity
- Prioritised customer satisfaction, ensuring a consistently enjoyable experience from start to finish
- Liaised with suppliers regularly, maintaining strong business relationships.
Coach/Supervisor
Haven -Seton sands holiday park
Port Seton, Prestonpans
02.2023 - 11.2023
- Trained and coached the team to provide exceptional presentations of guest accommodations, including caravans, lodges, and chalets
- Inspected each unit and provided feedback, support, and assistance as needed to guarantee high-quality, clean, and safe accommodations for all guests
- Managed the accommodation team through clear communication, defined roles, and consistently high standards, while facilitating efficient scheduling, teamwork, and performance feedback to ensure departmental service met customer expectations
Sales advisor /floor project manager
River Island
East Kilbride, South Lanarkshire
05.2022 - 02.2023
- Maintained an upbeat and sales-focused approach while keenly following the latest fashion trends, demonstrating a genuine passion for the industry
- Delivered exceptional customer service by prioritising customers and ensuring memorable shopping experiences
- Assisted with merchandising and stock management, regularly updating display lines to reflect the latest fashion trends
- Served customers efficiently during transactions at the till and on the shop floor
Sales Consultant
Beaverbrooks
East Kilbride, South Lanarkshire
04.2021 - 05.2022
- Demonstrated pieces to customers while providing detailed information on setting types, stones, diamond cuts, and colour clarity
- Engaged with customers to foster enduring relationships through personalised clienteling
- Ensured accurate and efficient delivery of all operational processes, including the provision of personalised services
- Supported the team in maintaining a caring and supportive work environment
- Maintained a passion for customer experience, complemented by a personable approach
- Acquired extensive product knowledge of the entire collection, including both brand names and Beaverbrooks’ own jewellery
Education
Highers & GCSE - English(Higher), Maths (GCSE), Drama (Higher), Hospitality (Higher), Music(Higher), Biology(Higher)
Preston lodge high school
01.2000 - 10.2006
Diploma of higher education - Anatomy & Physiology
Mary Reid Spa Academy international
EdinburghCertification
- Diploma of Higher Education in Anatomy & Physiology, Mary Reid Spa Academy International - Beauty Therapy, 2015
- Duke of Edinburgh Award, 2006, Volunteering and Fundraising for charities i.e. Edinburgh's Sick Kids Hospital.
Custom
- Health and fitness
- Make up artistry
- Music
- Team sports
- Dancing
Timeline
Self checker/Supervisor HK department
Voco Edinburgh -Royal Terrace by IHG
09.2024 - Current
Restaurant Duty Manager
Zittos Italian winebar & Trattoria
09.2023 - 08.2024
Coach/Supervisor
Haven -Seton sands holiday park
02.2023 - 11.2023
Sales advisor /floor project manager
River Island
05.2022 - 02.2023
Sales Consultant
Beaverbrooks
04.2021 - 05.2022
Highers & GCSE - English(Higher), Maths (GCSE), Drama (Higher), Hospitality (Higher), Music(Higher), Biology(Higher)
Preston lodge high school
01.2000 - 10.2006
Diploma of higher education - Anatomy & Physiology
Mary Reid Spa Academy international
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