Sara Sultana
luton,Bedford
Summary
Customer-focused professional with a strong background in aviation and customer service. Proficient in Microsoft Office and experienced in handling the passenger check-in process, Ticket Management, and flight data recording. Committed to maintaining high operational standards and enhancing customer satisfaction.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Passenger Service Agent
EasyJet
London
10.2023 - 06.2026
- Managed boarding gates while ensuring excellent customer service and communication.
- Streamlined ticket counter operations, enhancing passenger experience and encouraging repeat business.
- Verified passenger documents promptly to expedite the check-in process and communicated flight updates transparently.
Customer Service Representative
Synchrony Financial
Hyderabad, India
02.2022 - 06.2023
- - Provided telephonic support to customers, handling credit card payments and account inquiries.
- - Assisted in reporting lost or stolen cards while performing thorough verification processes.
- - Delivered excellent customer service, ensuring client satisfaction and resolving concerns professionally.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Equity Research Analyst
TheWiseMoney.in
11.2022 - 03.2023
- - Worked as a equity research analyst for list of companies to see their performance and research their ROI from different stock exchange platforms.
- Make reports based on the company's performance
Education
Master of Science - Global Business Management
University of Roehampton
London 09.2023 - 01.2025
Skills
- Effective communication
- Highly Organised
- Customer satisfaction orientation
- Action-oriented
- Proficient in Microsoft Excel, Word, Outlook, and PowerPoint
- Flight safety knowledge
- Baggage handling techniques
- Time management
- Problem-Solving
- Team collaboration
Certification
- - Digital Marketing | Issued: June 2020 | Credential ID: ACDMS112004
- - Design Thinking for Innovation | Issued: June 2020 | Credential ID: MRFN473S8STK
- - Business Analytics for Decision Making | Issued: June 2020 | Credential ID: MG7QXW2HVZ6B
Timeline
Passenger Service Agent
EasyJet
10.2023 - 06.2026
Master of Science - Global Business Management
University of Roehampton
09.2023 - 01.2025
Equity Research Analyst
TheWiseMoney.in
11.2022 - 03.2023
Customer Service Representative
Synchrony Financial
02.2022 - 06.2023