Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

SARA SAEED

Summary

Experienced professional with a strong background in market analysis, property maintenance, and customer service. Demonstrates expertise in effective planning, rental pricing strategies, and operational safety. Proficient in tenant relations management and skilled in using Xero finance software, CRM software, and Canva software to enhance business operations. Committed to leveraging skills for continued career growth and excellence in the property management sector.

Overview

11
11
years of professional experience

Work history

BUILDING MANAGER

Abbatt Property
London - Temporary Cover Only
12.2024 - Current
  • Covering sites across London that require staff on a Temporary work basis.
  • Assisted in the management of security protocols for enhanced building safety.
  • Prepared reports on building condition, suggested necessary improvements to management.
  • Prepared detailed reports on building cleanliness status to help management make informed decisions.

CUSTOMER SERVICE REPRESENTATIVE

Easy Jet
Gatwick Airport - Zero Hour Contract
08.2023 - Current
  • Checking in passengers and boarding flights, Leasing with Pilots and cabin crew on board, Following safety and operational procedures, Responding to all complaints
  • Updated and maintained database with accurate customer information and timely data entry
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

RESIDENTIAL ASSET MANAGER

AMAK Properties London Ltd
02.2023 - 07.2023
  • To oversee all elements and functions of the business including: commercial/residential, Reconciling bank payments on Xero, Formatting Excel bank statement on spreadsheets, Macro, cvc formats, Chasing arrears, Keeping Arthur Software up to date, Completing Renewals, Booking maintenance, cleans, Booking inventory clerks, Reporting into Directors weekly, Leasing with Estate Agents on availability, Rent Reviews, Sorting outstanding bills, Registering Deposits, Deposit returns

RESIDENTIAL SERVICES MANAGER (Mat Leave Cover)

SAVILLS
02.2021 - 09.2022
  • Carrying out viewings and securing lettings, Managing Maintenance Tech & Concierge, Updating Rightmove/Zoopla Ads, Weekly leasing, renewal, occupancy reporting, Managing cleaners, contractors, Handling customer enquiries, complaints, Hosting & arranging weekly, monthly resident events, Managing social media accounts, Arranging external building maintenance with contractors, Building Health & Safety checks, Completing Renewals, end of tenancy, Completing inventories, deposit returns, Carrying out viewings, completing application process, Creating move in/move out packs

CONCIERGE/ RESIDENTIAL SERVICES MANAGER

LIV GROUP
05.2018 - 02.2021
  • Carrying out viewings and securing lets, Managing on site maintenance/ PT concierge, Creating Move in/move outs packs, Inventory reports, Managing contractors/ booking services, Maintaining cleanliness of the building, Keeping occupancy levels high, Reporting to clients weekly, Handling customer enquiries and complaints, Providing outstanding customer service, Health & safety checks, Fire Compliance, Organising and hosting resident events

SALES EXECUTIVE

CURRY'S PC WORLD
Crawley Branch
09.2017 - 05.2018
  • Engaging with customers face to face, Upselling/meeting daily targets individually and as a department, Team work, Selling products and services, Spending time with customers, finding products to fit their needs, telling them about available services, Keeping eye on daily promotion/sales and maintain store/products

SALES ADVISOR

SUPERDRUG
12.2014 - 07.2017
  • Completing opening and closing cash handling procedures, Processing payments of goods, Meeting star buy targets, Dealing with customer enquiries and complaints, Knowledge on fragrance, Engaging with customers to increase sales, Setting daily targets, Taking part in team time meetings to improve customer service skills, Keeping up to date with special promotions and displays, Promotion change monthly

SALES ASSISTANT

CURRY'S PC WORLD
12.2014 - 01.2015
  • Completing opening and closing cash handling procedures, Processing payment for goods or service, Increasing sales by engaging with customers, Dealing with customer complaints, Meeting targets of number of happy customers per day

SUMMER SALES SUPPORT TEAM

NEXT
06.2014 - 07.2014
  • Maintain cleanliness of store, Putting price tags on all sale items, Helping customers around store, Greeting customers promptly

Education

Hazel wick School
01.2001 -

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Central Sussex College
01.2001 - undefined

COMPLETED COURSEWORK TOWARDS HND DIPLOMA ART & DESIGN - undefined

University Of Creative Arts

Skills

  • Market Analysis
  • Property Maintenance
  • Customer Service
  • Effective Planning
  • Rental Pricing Strategies
  • Operational Safety
  • Tenant Relations Management
  • Xero Finance Software
  • CRM Software
  • Canva Software

Custom

References available upon request

Timeline

BUILDING MANAGER

Abbatt Property
12.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Easy Jet
08.2023 - Current

RESIDENTIAL ASSET MANAGER

AMAK Properties London Ltd
02.2023 - 07.2023

RESIDENTIAL SERVICES MANAGER (Mat Leave Cover)

SAVILLS
02.2021 - 09.2022

CONCIERGE/ RESIDENTIAL SERVICES MANAGER

LIV GROUP
05.2018 - 02.2021

SALES EXECUTIVE

CURRY'S PC WORLD
09.2017 - 05.2018

SALES ADVISOR

SUPERDRUG
12.2014 - 07.2017

SALES ASSISTANT

CURRY'S PC WORLD
12.2014 - 01.2015

SUMMER SALES SUPPORT TEAM

NEXT
06.2014 - 07.2014

Hazel wick School
01.2001 -

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Central Sussex College
01.2001 - undefined

COMPLETED COURSEWORK TOWARDS HND DIPLOMA ART & DESIGN - undefined

University Of Creative Arts

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