SARA SAEED
Summary
Experienced professional with a strong background in market analysis, property maintenance, and customer service. Demonstrates expertise in effective planning, rental pricing strategies, and operational safety. Proficient in tenant relations management and skilled in using Xero finance software, CRM software, and Canva software to enhance business operations. Committed to leveraging skills for continued career growth and excellence in the property management sector.
Overview
11
11
years of professional experience
Work history
BUILDING MANAGER
Abbatt Property
London - Temporary Cover Only
2024.12 - Current
- Covering sites across London that require staff on a Temporary work basis.
- Assisted in the management of security protocols for enhanced building safety.
- Prepared reports on building condition, suggested necessary improvements to management.
- Prepared detailed reports on building cleanliness status to help management make informed decisions.
CUSTOMER SERVICE REPRESENTATIVE
Easy Jet
Gatwick Airport - Zero Hour Contract
2023.08 - Current
- Checking in passengers and boarding flights, Leasing with Pilots and cabin crew on board, Following safety and operational procedures, Responding to all complaints
- Updated and maintained database with accurate customer information and timely data entry
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
RESIDENTIAL ASSET MANAGER
AMAK Properties London Ltd
2023.02 - 2023.07
- To oversee all elements and functions of the business including: commercial/residential, Reconciling bank payments on Xero, Formatting Excel bank statement on spreadsheets, Macro, cvc formats, Chasing arrears, Keeping Arthur Software up to date, Completing Renewals, Booking maintenance, cleans, Booking inventory clerks, Reporting into Directors weekly, Leasing with Estate Agents on availability, Rent Reviews, Sorting outstanding bills, Registering Deposits, Deposit returns
RESIDENTIAL SERVICES MANAGER (Mat Leave Cover)
SAVILLS
2021.02 - 2022.09
- Carrying out viewings and securing lettings, Managing Maintenance Tech & Concierge, Updating Rightmove/Zoopla Ads, Weekly leasing, renewal, occupancy reporting, Managing cleaners, contractors, Handling customer enquiries, complaints, Hosting & arranging weekly, monthly resident events, Managing social media accounts, Arranging external building maintenance with contractors, Building Health & Safety checks, Completing Renewals, end of tenancy, Completing inventories, deposit returns, Carrying out viewings, completing application process, Creating move in/move out packs
CONCIERGE/ RESIDENTIAL SERVICES MANAGER
LIV GROUP
2018.05 - 2021.02
- Carrying out viewings and securing lets, Managing on site maintenance/ PT concierge, Creating Move in/move outs packs, Inventory reports, Managing contractors/ booking services, Maintaining cleanliness of the building, Keeping occupancy levels high, Reporting to clients weekly, Handling customer enquiries and complaints, Providing outstanding customer service, Health & safety checks, Fire Compliance, Organising and hosting resident events
SALES EXECUTIVE
CURRY'S PC WORLD
Crawley Branch
2017.09 - 2018.05
- Engaging with customers face to face, Upselling/meeting daily targets individually and as a department, Team work, Selling products and services, Spending time with customers, finding products to fit their needs, telling them about available services, Keeping eye on daily promotion/sales and maintain store/products
SALES ADVISOR
SUPERDRUG
2014.12 - 2017.07
- Completing opening and closing cash handling procedures, Processing payments of goods, Meeting star buy targets, Dealing with customer enquiries and complaints, Knowledge on fragrance, Engaging with customers to increase sales, Setting daily targets, Taking part in team time meetings to improve customer service skills, Keeping up to date with special promotions and displays, Promotion change monthly
SALES ASSISTANT
CURRY'S PC WORLD
2014.12 - 2015.01
- Completing opening and closing cash handling procedures, Processing payment for goods or service, Increasing sales by engaging with customers, Dealing with customer complaints, Meeting targets of number of happy customers per day
SUMMER SALES SUPPORT TEAM
NEXT
2014.06 - 2014.07
- Maintain cleanliness of store, Putting price tags on all sale items, Helping customers around store, Greeting customers promptly
Education
Hazel wick School
2001.01 -
undefined
Central Sussex College
2001.01 -
COMPLETED COURSEWORK TOWARDS HND DIPLOMA ART & DESIGN - undefined
University Of Creative Arts
Skills
- Market Analysis
- Property Maintenance
- Customer Service
- Effective Planning
- Rental Pricing Strategies
- Operational Safety
- Tenant Relations Management
- Xero Finance Software
- CRM Software
- Canva Software
Custom
References available upon request
Timeline
BUILDING MANAGER
Abbatt Property
2024.12 - Current
CUSTOMER SERVICE REPRESENTATIVE
Easy Jet
2023.08 - Current
RESIDENTIAL ASSET MANAGER
AMAK Properties London Ltd
2023.02 - 2023.07
RESIDENTIAL SERVICES MANAGER (Mat Leave Cover)
SAVILLS
2021.02 - 2022.09
CONCIERGE/ RESIDENTIAL SERVICES MANAGER
LIV GROUP
2018.05 - 2021.02
SALES EXECUTIVE
CURRY'S PC WORLD
2017.09 - 2018.05
SALES ADVISOR
SUPERDRUG
2014.12 - 2017.07
SALES ASSISTANT
CURRY'S PC WORLD
2014.12 - 2015.01
SUMMER SALES SUPPORT TEAM
NEXT
2014.06 - 2014.07
Hazel wick School
2001.01 -
undefined
Central Sussex College
2001.01 -
COMPLETED COURSEWORK TOWARDS HND DIPLOMA ART & DESIGN - undefined
University Of Creative Arts