Sara Roberts
Summary
Resourceful and adaptable Director with over20 years of experience in financial oversight, scheduling, bidding, protocol development and process improvements. Team-oriented leader with expertise in employee engagement, customer relationship management, time management, conflict resolution and cost reduction. Customer-focused in managing accounts and maintaining strong business relationships.
Overview
26
26
years of professional experience
27
27
years of post-secondary education
Work history
Director
Roberts of Port Dinorwic Ltd.
Y Felinheli, Gwynedd
05.1997 - Current
- Built and maintained positive relationships with employees, enhancing staff retention figures.
- Developed strategic partnerships to expand client base.
- Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
- Created clear company mission and vision statements, improving staff focus and motivation.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Established professional relationships with business partners and shareholders to promote trust, rapport and reliability.
- Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
Education
Bachelor of Science - Bi molecular Science
UCNW Bangor
Bangor, Gwynedd 09.1994 - 05.1997
MSc Food Quality Management - Food Quality Management
University of Salford
Salford 09.2001 - 09.2003
Gong practitioner -
Collage of Sound Healing
05.2022 - 05.2023
Trans personal Coaching Certificate -
Alef Trust
Liverpool University 02.2022 - 02.2023
Reflexology -
Coleg Menai
Bangor 09.1999 - 05.2020
Skills
- Operations management
- Staff development
- Customer service
- Business administration
- Business planning
- Financial management
- High-value project management
- Clientbase development
- Employee management
- Project budgeting
- Business analysis
- Data collection and analysis
- Business development
- Strategies and goals
Timeline
Gong practitioner -
Collage of Sound Healing
05.2022 - 05.2023
Trans personal Coaching Certificate -
Alef Trust
02.2022 - 02.2023
MSc Food Quality Management - Food Quality Management
University of Salford
09.2001 - 09.2003
Reflexology -
Coleg Menai
09.1999 - 05.2020
Director
Roberts of Port Dinorwic Ltd.
05.1997 - Current
Bachelor of Science - Bi molecular Science
UCNW Bangor
09.1994 - 05.1997
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