sara rhliouch
Milton Keynes,England
Summary
Reliable and dependable team player with excellent communication and organisational skills. Experienced in conducting comprehensive market research to identify key customer segments and target audiences. Creative marketer willing to think outside the box to secure impressive results. Committed and energetic individual with passion for creative marketing. Keeps up to date with and monitors market trends and new technologies to identify marketing opportunities. Seeks chance to gain hands-on experience in developing and executing marketing strategies.
Overview
5
5
years of professional experience
Work history
Marketing Manager
event director
Milton Keynes, England
09.2021 - Current
- Explored new marketing and branding partnerships with high-profile clients, enhancing company reach.
- Monitored campaign performance, adapting strategy as needed to ensure business goals were consistently met.
- Delivered sales pitches and presentations to high-profile clients.
- Developed targeted Facebook and Google Ads campaigns.
- Supervised all marketing and planning activities to achieve company goals.
- Led client meetings to scope project goals, reporting and deliverables.
- Leveraged industry trends to identify growth opportunities.
- Forged strategic partnerships to broaden customer base.
- Developed cohesive marketing strategies, identifying macro trends, opportunities and challenges to deliver successful campaigns.
- Conducted market research to better understand key customer segments.
Cafe Waitress
restaurant owner
Milton Keynes, Milton Keynes
03.2019 - 06.2022
- Maintained spotlessly clean dining environments for continued best hygiene standards.
- Resolved customer queries calmly, working with management to achieve positive outcomes.
- Took customer orders promptly, noting down specific requirements and communicating with kitchen teams.
- Performed detailed quality control inspections on outgoing orders to maintain first-class food standards.
- Communicated closely with kitchen staff to ensure accurate, timely food service.
- Rotated stock in temperature-controlled storage areas for safe food service.
- Boosted sales by suggestively selling sides, drinks and desserts.
- Maximised table turnover by assisting in setting up and clearing down tables to enable prompt readiness for next service.
- Followed prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
- Managed front counter service, ensuring attentive customer care from initial welcome to departure.
- Served food and beverages to customers in line with prescribed portioning and presentation standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Informed kitchen staff regarding order and requirements.
- Enforced social distancing policies to maximise safety of staff and customers.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Participated in staff meetings to discuss specials, menu changes and group reservations.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Provided menu and offered recommendations to complement dining experience.
Education
Skills
- trilingual
- marketing
- research
- negotiation
- leadership
- communication
- decision-making
- customer service
- Social media expert
- Social media marketing
- Social media engagement
Languages
Italian
Fluent
Arabic
Advanced
English
Fluent
Timeline
Marketing Manager - event director
09.2021 - Current
Cafe Waitress - restaurant owner
03.2019 - 06.2022
Walton High - ,
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