Sara Otman

Field Development Specialist / Sales Manager – Mediterranean Region (Spain, France, Italy, Portugal)

• Owned commercial performance across the Mediterranean region (Spain, France, Italy, Portugal), leading strategic growth and expansion initiatives
• Increased regional sales by 10% in the first year through targeted field strategy, leader development, and customer acquisition initiatives
• Drove new customer acquisition and developed key sales leaders to accelerate market growth and long-term retention
• Planned and delivered high-impact sales events to boost brand visibility, engagement, and performance across priority markets
• Provided direct field development support to associates, helping align activity with company goals and optimize conversion and sales execution
• Collaborated closely with Marketing and Operations to ensure smooth rollout of promotions and consistent product availability across markets
• Analysed regional KPIs and performance trends, creating action plans to drive revenue growth and improve market share
• Strengthened communication between corporate and field teams, ensuring alignment on targets, strategy, and brand values

• Focused on international markets and export logistics
• Implemented risk mitigation strategiesduring the shipping process.
• Managed over 30 customer calls per day, increased sales by 10%
• Managed export documentation process, ensuring compliance with international trade regulations.
• Tracked all export consignments meticulouslyto ensure transparency in operations.
• Managed the end-to-end export process and ensured timely global shipments
• Strengthened customer relationships through responsive support and service excellence
• Coordinated with cross-functional teams and contributed to strategic sales planning
• Streamlined export procedures to improve efficiency in cargo handling.

Part of the Customer Experience, Sales, and Buyer Protection teams for a global design marketplace

• Ensured exceptional client satisfaction through tailored service and multilingual support
• Collaborated closely with the Buyer Protection team to manage sensitive, high-value transactions
• Member of the Sales team, responsible for lead follow-up, client relationship management, and supporting conversion strategies.
• Handled inquiries, resolved issues promptly, and optimized the overall customer journey
• Facilitated effective problem-solving meetings for quick resolution of client issues.
• Enhanced team performance with regular training sessions.
• Ensured high-quality customer service through rigorous quality check protocols.

• Negotiated contracts with major accounts to secure profits.
• Conducted market research for improved product understanding.
• Strengthened client connections, resulting in long-term business partnerships.
• Monitored performance metrics diligently, enhancing overall productivity.
• Managed key accounts and developed new business in the maritime sector
• Negotiated contracts and tailored service solutions to client needs
• Ensured strong communication between internal teams and clients to deliver on deadlines

Multilingual communication support in business and customer settings

• Facilitated accurate and culturally sensitive interpretation in various professional contexts
• Supported cross-language communication in meetings, negotiations, and team discussions
• Translated research material for academic papers; supported scholarly contributions to field studies.
• Proofread and edited translated documents to enhance their accuracy and readability.
• Aided social workers in communicating with non-English speaking clients; improved service delivery.
• Assisted expatriate employees with document translations, easing their transition process into new roles abroad.