Sara Morris
Littlehampton,West Sussex
Summary
Dedicated, compassionate and caring coordinator with expertise in coordination and client relationship building, adept at managing administrative support tasks and prioritising effectively.
Skilled in Microsoft Office, Charitylog, Microsoft Excel, Microsoft Outlook, Xero, Teams, Net call (Converse CX) and healthcare services referrals, and signposting, ensuring seamless client assessments and service delivery to keep independence and improving quality of life.
Committed to enhancing organisational efficiency through strategic task management and developing strong client connections.
Known for building meaningful relationships with clients, families resulting in supportive and collaborative environment.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work history
Independent living coordinator
Age Uk West Sussex Brighton and Hove
, West Sussex
01.2022 - Current
- Hybrid Working to offer support to Customers over 50 years of age or vulnerable adults. Offering support at home for cleaning, gardening social support for loneliness and isolation and many other services.
- Travelled extensively across West Sussex region , mainly Worthing and Adur to carry out comprehensive home visit assessments, identifying individual needs advising what support can be offered or signposting to correct service.
- Helped with recruitment of new home helper's ensuring guaranteed high-quality service.
- Safeguarding and referrals to Adult care point, and other important services if customer struggling and in need of extra support when cases are complex.
- Coordinating and setting up service's, administration, telephone calls, monitoring calls, customer service, Invoices, providing cover and advice when needed.
- Provided emotional support during challenging times especially with grief , mental health, new health diagnosis.
- Conducted risk assessments to maintain safety at all times for clients and staff alike within customer homes.
- Attended regular training and supervision workshops for improved service user support.
Technical Colour Director
Vanilla White Hairdressers
Rustington, West Sussex
02.2008 - 12.2021
- Providing colour advise and service to all customer as well as Performing administrative duties efficiently leading to seamless operations within the salon.
- Prioritised hygiene in workstation maintenance keeping client health paramount.
- Provided professional advice on home hair care to enhance clients' appearance between appointments.
- Achieved customer satisfaction by delivering high-quality, colours and styles.
- Completed advanced training courses in hairstyling, improving personal expertise and skill set. Competitions and training staff.
- Managed bookings effectively to accommodate as many clients as possible during peak hours. Dealing with any unhappy customers, to ensure great customer service.
- Conducted thorough consultations before each appointment providing personalised services.
Technical director
Toni and Guy
Worthing, West Sussex
06.1998 - 02.2008
- Developed strong relationships with regular clientele through consistency in service delivery.
- Assisted in training junior staff members on basic and advanced hair colouring techniques for skill development.
- Kept up-to-date with latest trends in hair colouring techniques through continuous learning.
- Responded effectively to client concerns or dissatisfaction, ensuring customer retention.
- Managed appointments and schedules to smooth workflow.
- Answered phone calls daily to schedule appointments and advise on service options.
Education
Motivational Interviewing - People- Change and growth
National Centre for behaviour change NCBC
Brighton 10.2024 - 10.2024
Effective case management - People- Change and growth
National Centre for behaviour change
Brighton 03.2025 - 03.2025
First Aid at work -
West Sussex Learning and Developing service
Chichester, West Sussex 01.2023 - 01.2023
L'oreal Colour Specialist Degree - hairdressing
L'oreal
London 01.2001 - 03.2001
NVQ Level 3 - hairdressing
Chichester College
Chichester 09.1995 - 06.1997
GCSEs -
Littlehampton Community School
09.1991 - 06.1996
Skills
- Microsoft Office
- Project coordination
- Client assessments
- Signposting
- Healthcare services referrals
- Client relationship building
- Administrative support
- Task prioritisation
Affiliations
- Motor homing, Gardening , Gym, Walking,
Volunteering
I am part of the committee of Littlehampton Wave life saving club (Charity)based at Littlehampton Wave. Where we support the volunteer's to help teach life saving skills to the local community.
Often attending local events in the area to advertise and promote.
References
References available upon request.
Timeline
Effective case management - People- Change and growth
National Centre for behaviour change
03.2025 - 03.2025
Motivational Interviewing - People- Change and growth
National Centre for behaviour change NCBC
10.2024 - 10.2024
First Aid at work -
West Sussex Learning and Developing service
01.2023 - 01.2023
Independent living coordinator
Age Uk West Sussex Brighton and Hove
01.2022 - Current
Technical Colour Director
Vanilla White Hairdressers
02.2008 - 12.2021
L'oreal Colour Specialist Degree - hairdressing
L'oreal
01.2001 - 03.2001
Technical director
Toni and Guy
06.1998 - 02.2008
NVQ Level 3 - hairdressing
Chichester College
09.1995 - 06.1997
GCSEs -
Littlehampton Community School
09.1991 - 06.1996