Sara Morley
Chester,Cheshire
Summary
Dedicated professional with extensive experience in customer service and complaint management, known for maintaining patience and composure under pressure. Demonstrates strong organisational efficiency and reliable punctuality, ensuring seamless operations in stock management, cash handling, and manual lifting. Committed to upholding health and safety protocols at all times. Has extensive use of modern technology and is quick to learn new skills.
Overview
38
38
years of professional experience
Work history
Neighbourhood Manager
Sanctuary Housing
Chester, Cheshire
11.1997 - Current
- Conducted regular property inspections, ensuring adherence to maintenance standards and housing regulations.
- Improved local amenities for enhanced community satisfaction.
- Coordinated with maintenance teams to address property issues swiftly, improving living conditions.
- Implemented recycling initiatives that contributed to a cleaner environment.
- Conducted housing inspections to determine cleaning and maintenance needs.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
Receptionist
Dept of Trade and Industry
Cambridge, Cambridgeshire
01.1995 - 01.1997
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Answered and helped resolve enquiries from clients, vendors and general public.
Sales assistant
Bejam
Chester, Chester
03.1988 - 04.1991
- Checked stock rotation frequently, reduced instances of outdated products on shelves.
- Enhanced customer satisfaction by providing exceptional service at the checkout.
- Offered assistance to elderly or disabled customers whilst shopping, enhancing their shopping experience.
- Greeted customers and offered assistance with retrieving and locating products throughout store.
- Managed till operations smoothly, reducing waiting time for customers.
Waitress
Telfords Warehouse
Chester, Cheshire
04.1989 - 01.1991
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Accommodated special event needs, provided customised services for parties.
- Collaborated with kitchen staff to ensure order accuracy.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
Education
GCSEs ENGLISH, MATHS, HISTORY, ART -
QUEENS PARK HIGH SCHOOL
CHESTERSkills
- Customer service experience
- Complaint management
- Research and reporting
- Picking and packing
- Cash handling
- Stock management
- Manual lifting
- Health and safety protocols
- Loading and unloading goods
- Patience and composure
- Reliable punctuality
- Organisational efficiency
- Flexible
- Calm under pressure
- Comfortable with technology
Timeline
Neighbourhood Manager
Sanctuary Housing
11.1997 - Current
Receptionist
Dept of Trade and Industry
01.1995 - 01.1997
Waitress
Telfords Warehouse
04.1989 - 01.1991
Sales assistant
Bejam
03.1988 - 04.1991
GCSEs ENGLISH, MATHS, HISTORY, ART -
QUEENS PARK HIGH SCHOOL