Hi, I’m
SARA MARTINS, CIPD Associate
London,ENG
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
years of professional experience
5
years of post-secondary education
Work history
Warner BrothersLondon
Facilities coordinator
10.2023 - Current
Job overview
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow, increasing productivity by 50%.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Performed best practices and quality standards to comply with occupational health and safety procedures.
- Completed detailed inspection audits on specified timeframe to promote satisfaction and safety.
University lecturer in Fashion, Textiles, UELLondon
Lecturer
09.2021 - Current
Job overview
- Performed lectured classes using exceptional communication techniques to enhance engagement.
- Established varied teaching strategies, catering to educational needs of young adults (50% of students) and mature students.
- Encouraged students to develop skills in reflection, critical thinking and analysis.
The Ribbing CompanyLondon
Business owner - Knitwear Designer
11.2015 - 09.2021
Job overview
- Oversaw budget management to keep to financial targets.
- Tracked industry and consumer trends to identify opportunities to boost sales.
- Enhanced new product awareness by posting engaging images to company websites and social media accounts, increasing sales by 60%.
SyftLondon, ENG
Events Assistant
01.2016 - 12.2020
Job overview
- Communicated with patrons to assist with enquiries, special requests or complaints, managing over +50 customers per event.
- Maintained safe and orderly event operations, proactively addressing crowd control issues or problematic behaviour.
- Implemented creative problem-solving and critical thinking to address unexpected challenges in absence of senior team members.
- Worked with event staff to coordinate day-of workflow and meet high-volume task loads with minimal challenges.
University of the ArtsLondon
Office Assistant
05.2016 - 12.2018
Job overview
- Oversaw daily office operations and equipment maintenance.
- Received and screened high-volume internal and external communications, calls and email.
- Maintained office files for reliable reference, including electronic and hard copies.
- Managed a comprehensive project involving over 50 artists. Responsibilities included updating each artist's profile on our platform, ensuring their information was accurate and current. Additionally, developed and organized detailed schedules for all the artists to streamline their activities and ensure seamless coordination across the project.
- Oversaw facility maintenance and allocated needed resources to meet standards.
RNT JeansLondon
Office/sales Assistant
03.2009 - 06.2011
Job overview
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Updated product labelling and pricing to reflect discounts and offers.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
FenaluLisbon, Portugal
Office assistant
01.2002 - 10.2004
Job overview
- Maintained office files for reliable reference, including electronic and hard copies, decreasing volume of work and saving time.
- Oversaw daily office operations and equipment maintenance.
- Kept inventory of office supplies and ordered new items when necessary.
MangoLisbon, Portugal
Shop Assistant
02.1998 - 12.2001
Job overview
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Fostered positive relationships with customers to enhance loyalty and retention, increasing sales by 15%.
Education
Arden University
Master of Science from Human Resources Management
01.2021 - 01.2023
InPNL
NLP from Neuro Linguistic Programming
UAL
Teacher Training Course from Teaching
University of the Arts
BA from Fashion Textiles - Knitwear
09.2012 - 06.2015
Skills
- Effective time management
- Reporting and documentation
- Operations management
- Motivational leadership style
- Data management
- Business administration
- Event coordination
- Human resources best practices
- Employee management
- Policy and procedure modification
- Project scheduling
- Ability to prioritize
- Data entry
- Public Relations
- Complaint resolution
- Customer relationship building
- Problem solver
- Customer service orientated
- Attention to Detail
- Safety compliance expertise
Languages
English
Advanced (C1)
Portuguese
Native
Spanish
Upper intermediate
Accomplishments
- CIPD Associate.
- ICF Level 2, Transformative Coaching by Animas centre.
- Volunteer coach for Yes Futures.
- Volunteer Mentor for Steps Ahead, CIPD.
References
References available upon request.
Timeline
Facilities coordinator
Warner Brothers
10.2023 - Current
Lecturer
University lecturer in Fashion, Textiles, UEL
09.2021 - Current
Arden University
Master of Science from Human Resources Management
01.2021 - 01.2023
Office Assistant
University of the Arts
05.2016 - 12.2018
Events Assistant
Syft
01.2016 - 12.2020
Business owner - Knitwear Designer
The Ribbing Company
11.2015 - 09.2021
University of the Arts
BA from Fashion Textiles - Knitwear
09.2012 - 06.2015
Office/sales Assistant
RNT Jeans
03.2009 - 06.2011
Office assistant
Fenalu
01.2002 - 10.2004
Shop Assistant
Mango
02.1998 - 12.2001
InPNL
NLP from Neuro Linguistic Programming
UAL
Teacher Training Course from Teaching
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