Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
References
Timeline
Hi, I’m

SARA MARTINS, CIPD Associate

London,ENG

Summary

Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
years of professional experience
5
years of post-secondary education

Work history

Warner Brothers
London

Facilities coordinator
2023.10 - Current (2 education.years_Label & 7 education.months_Label)

Job overview

  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Oversaw database to maintain updated records and accuracy.
  • Collaborated with different departments to maintain positive rapport and smooth workflow, increasing productivity by 50%.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Performed best practices and quality standards to comply with occupational health and safety procedures.
  • Completed detailed inspection audits on specified timeframe to promote satisfaction and safety.

University lecturer in Fashion, Textiles, UEL
London

Lecturer
2021.09 - Current (4 education.years_Label & 8 education.months_Label)

Job overview

  • Performed lectured classes using exceptional communication techniques to enhance engagement.
  • Established varied teaching strategies, catering to educational needs of young adults (50% of students) and mature students.
  • Encouraged students to develop skills in reflection, critical thinking and analysis.

The Ribbing Company
London

Business owner - Knitwear Designer
2015.11 - 2021.09 (5 education.years_Label & 10 education.months_Label)

Job overview

  • Oversaw budget management to keep to financial targets.
  • Tracked industry and consumer trends to identify opportunities to boost sales.
  • Enhanced new product awareness by posting engaging images to company websites and social media accounts, increasing sales by 60%.

Syft
London, ENG

Events Assistant
2016.01 - 2020.12 (4 education.years_Label & 11 education.months_Label)

Job overview

  • Communicated with patrons to assist with enquiries, special requests or complaints, managing over +50 customers per event.
  • Maintained safe and orderly event operations, proactively addressing crowd control issues or problematic behaviour.
  • Implemented creative problem-solving and critical thinking to address unexpected challenges in absence of senior team members.
  • Worked with event staff to coordinate day-of workflow and meet high-volume task loads with minimal challenges.

University of the Arts
London

Office Assistant
2016.05 - 2018.12 (2 education.years_Label & 7 education.months_Label)

Job overview

  • Oversaw daily office operations and equipment maintenance.
  • Received and screened high-volume internal and external communications, calls and email.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Managed a comprehensive project involving over 50 artists. Responsibilities included updating each artist's profile on our platform, ensuring their information was accurate and current. Additionally, developed and organized detailed schedules for all the artists to streamline their activities and ensure seamless coordination across the project.
  • Oversaw facility maintenance and allocated needed resources to meet standards.

RNT Jeans
London

Office/sales Assistant
2009.03 - 2011.06 (2 education.years_Label & 3 education.months_Label)

Job overview

  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.

Fenalu
Lisbon, Portugal

Office assistant
2002.01 - 2004.10 (2 education.years_Label & 9 education.months_Label)

Job overview

  • Maintained office files for reliable reference, including electronic and hard copies, decreasing volume of work and saving time.
  • Oversaw daily office operations and equipment maintenance.
  • Kept inventory of office supplies and ordered new items when necessary.

Mango
Lisbon, Portugal

Shop Assistant
1998.02 - 2001.12 (3 education.years_Label & 10 education.months_Label)

Job overview

  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Fostered positive relationships with customers to enhance loyalty and retention, increasing sales by 15%.

Education

Arden University

Master of Science from Human Resources Management
2021.01 - 2023.01 (2 education.years_Label)

InPNL

NLP from Neuro Linguistic Programming

UAL

Teacher Training Course from Teaching

University of the Arts

BA from Fashion Textiles - Knitwear
2012.09 - 2015.06 (2 education.years_Label & 9 education.months_Label)

Skills

  • Effective time management
  • Reporting and documentation
  • Operations management
  • Motivational leadership style
  • Data management
  • Business administration
  • Event coordination
  • Human resources best practices
  • Employee management
  • Policy and procedure modification
  • Project scheduling
  • Ability to prioritize
  • Data entry
  • Public Relations
  • Complaint resolution
  • Customer relationship building
  • Problem solver
  • Customer service orientated
  • Attention to Detail
  • Safety compliance expertise

Languages

English
Advanced (C1)
Portuguese
Native
Spanish
Upper intermediate

Accomplishments

  • CIPD Associate.
  • ICF Level 2, Transformative Coaching by Animas centre.
  • Volunteer coach for Yes Futures.
  • Volunteer Mentor for Steps Ahead, CIPD.

References

References available upon request.

Timeline

Facilities coordinator

Warner Brothers
2023.10 - Current (2 education.years_Label & 7 education.months_Label)

Lecturer

University lecturer in Fashion, Textiles, UEL
2021.09 - Current (4 education.years_Label & 8 education.months_Label)

Arden University

Master of Science from Human Resources Management
2021.01 - 2023.01 (2 education.years_Label)

Office Assistant

University of the Arts
2016.05 - 2018.12 (2 education.years_Label & 7 education.months_Label)

Events Assistant

Syft
2016.01 - 2020.12 (4 education.years_Label & 11 education.months_Label)

Business owner - Knitwear Designer

The Ribbing Company
2015.11 - 2021.09 (5 education.years_Label & 10 education.months_Label)

University of the Arts

BA from Fashion Textiles - Knitwear
2012.09 - 2015.06 (2 education.years_Label & 9 education.months_Label)

Office/sales Assistant

RNT Jeans
2009.03 - 2011.06 (2 education.years_Label & 3 education.months_Label)

Office assistant

Fenalu
2002.01 - 2004.10 (2 education.years_Label & 9 education.months_Label)

Shop Assistant

Mango
1998.02 - 2001.12 (3 education.years_Label & 10 education.months_Label)

InPNL

NLP from Neuro Linguistic Programming

UAL

Teacher Training Course from Teaching

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SARA MARTINS, CIPD Associate