Sara Londa
Birmingham
Summary
Dedicated professional with expertise in customer care and compassionate caregiving. Demonstrates exceptional active listening skills and a commitment to delivering professional and smart presentations. Adept at fostering trust through empathetic communication and maintaining the highest standards of confidentiality. Seeking opportunities to contribute to roles that value precision, empathy, and client-focused service excellence.
Overview
5
5
years of professional experience
Work history
Warehouse worker
Job and talent
Birmingham, West Midlands
2024.06 - Current
- Coordinated with team members for effective task completion.
- Streamlined workflow by creating efficient goods organisation system.
- Checked incoming shipments, verifying accuracy against invoices or orders.
- Packed orders accurately to prevent damages during transit.
Customer service advisor
Farfetch
London
2023.10 - 2023.12
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Processed high-value payments with meticulous accuracy.
Customer service advisor
Foundever
London
2023.01 - 2023.07
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Recorded and processed customer data accurately.
Sales assistant
Primark
Birmingham, West Midlands
2022.09 - 2022.12
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
Supervisor
Coffee Sisters
Porto, Portugal
2022.05 - 2022.08
- Built customer retention and satisfaction by delivering top-quality service.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed staff rotas, planning workloads effectively and strategically.
- Offered instruction, coaching and motivation for enhanced team morale.
Customer service advisor
Transcom
Porto, Portugal
2022.03 - 2022.05
- Offered prompt solutions to maintain customer satisfaction.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
Customer service advisor
Armatis
Porto, Portugal
2021.09 - 2022.02
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Worked with call handling technology to respond to increased customers within target timeframes.
Health assistant
Clinic santa catarina
Porto, Portugal
2020.11 - 2021.04
- Maintained confidentiality and compliance standards for optimised patient care.
- Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Checked medication schedules and patient needs to ensure correct medication administration.
Education
High School Diploma - Health assistant
Escola Profissional Perpétuo Socorro
2018.09 - 2021.07
Diploma of Higher Education - Adult Nursing
Coventry University
Coventry, COV 2024.01 -
Skills
- Customer care
- Data confidentiality
- Compassionate care giver
- Punctuality reliability
- Active listening
Personal Information
Languages
Portuguese
Native
English
Fluent
Spanish
Fluent
French
Intermediate (B1)
Timeline
Warehouse worker
Job and talent
2024.06 - Current
Diploma of Higher Education - Adult Nursing
Coventry University
2024.01 -
Customer service advisor
Farfetch
2023.10 - 2023.12
Customer service advisor
Foundever
2023.01 - 2023.07
Sales assistant
Primark
2022.09 - 2022.12
Supervisor
Coffee Sisters
2022.05 - 2022.08
Customer service advisor
Transcom
2022.03 - 2022.05
Customer service advisor
Armatis
2021.09 - 2022.02
Health assistant
Clinic santa catarina
2020.11 - 2021.04
High School Diploma - Health assistant
Escola Profissional Perpétuo Socorro
2018.09 - 2021.07