Dynamic professional with expertise in campaign management, operations management, relationship management, and inventory management. Demonstrates strong organisational skills and attention to detail, excelling in scheduling and process support. Known for excellent communication skills, aiming to leverage these strengths in a challenging role that creates growth and innovation.
Build prize draws and pick winners using industry verified software
Comply to GDPR & Ofcom rules and regulations
Customer Service Manager
Co-ordinate between senior management team, presenters and producers during live competitions
Manage competition winners by protecting and guiding upon receipt of substantial winnings
Train Operations Team especially with frequent changes and new systems to learn
PA to Director & Office Manager
BBC
09.2008 - 06.2018
Company Overview: (BBC – Manchester)
PA to department director & delivered administrative assistance to a team of 12, improving productivity. Maintained communication with London office to align projects and priorities
Manage activities of an extremely busy, fast-paced office – coordinating deliveries & supplies, handling purchase order processing, submitting expenses in addition to gatekeeping and delivering prompt decisions whilst working to tight deadlines
Organise daily and weekly schedules to guarantee efficient department operations, collaborating with reception and facilities teams.
Engaging with HR and all Director PAs handling sensitive and confidential information
Organise events for clients and celebrities - book venues, send invites, organise guest lists, arrange hotel rooms and transport etc
Co-ordinate tickets and guest lists for company national exhibitions/shows – BBC Good Food Show, BBC Gardeners World Live, Master Chef Live, CBeebies Live, Match of the Day tours
Worked as part of the relocation team for Media City opening to facilitate staff and on-air talent transition from London to Manchester, managing temporary rental contracts, utilities, school details, rental vehicles, etc.
Media Planner/Buyer - (12 months maternity contract)
Heckford Advertising
, North West
06.2007 - 06.2008
Radio Specialist – oversee all media schedules using radio in their campaigns
Worked on cross media schedules with sales execs to provide creative ideas and strong campaign briefs
Building strong relationships with media owners to ensure my clients receive the best prices, discounts and offers
Researching numerous fields of media for specific clients depending on budget and target audience
Proof reading scripts, advertorials & artwork ensuring correct copy or artwork is distributed adhering to production specs and guidelines to relevant stations, outdoor media and publications
Working to tight deadlines with thorough attention to detail
Head of Radio Scheduling North West
Century FM, Capital Gold, XFM
06.1998 - 04.2007
Executed logistics for launch parties of Century FM and XFM, including VIP guest management. Arranged transportation and accommodation for celebrities to ensure their presence at events. Worked closely with team to deliver successful launches.
Co-ordinated and managed airtime scheduling on 3 radio stations liasing with on air talent and content teams
Worked with the Football Legends phone-in organising schedules on shows with ex-players - Alan Kennedy, Gary Owen, Graeme Sharp, Mickey Thomas, Lou Macari & Jan Molby
Correlated clients, on-air talent, sales and programming through relationship building, organisation of football and concert tickets, as well as signed merchandise for clients and prize winners
Organised meet & greets for competition winners when artists/bands came to the radio station for an interview or to perform a live session
Organised competition winners to meet bands at concert venues while overseeing winner experiences, distributing goodie bags and signed merchandise, and capturing photographs for station websites.
David Beckham book signing - organised listener competition and ‘Meet & Greet’ winners
Developed internal systems and guided team training
Head of Radio Scheduling & Office Manager
Melody FM
London
11.1995 - 05.1998
Commercial Traffic/Scheduling Manager
Key 103 & Piccadilly Gold
Manchester
10.1994 - 10.1995
Commercial Traffic Scheduling Assistant
Rock FM & Radio City
Preston/Liverpool
02.1989 - 10.1994
Education
A-Levels - Media Studies, English Language, Sociology
Blackburn College
Lancashire
/1986 - /1988
Skills
Operations Management
Relationship Management (external partners and internal teams)
Inventory Management
Campaign Scheduling
Strong Organisational Skills and Attention to Detail
Team Support and Enablement
Excellent Communication Skills
Passion for Sport
Timeline
Operations Manager
Bauer Media
08.2018 - 09.2025
PA to Director & Office Manager
BBC
09.2008 - 06.2018
Media Planner/Buyer - (12 months maternity contract)
Heckford Advertising
06.2007 - 06.2008
Head of Radio Scheduling North West
Century FM, Capital Gold, XFM
06.1998 - 04.2007
Head of Radio Scheduling & Office Manager
Melody FM
11.1995 - 05.1998
Commercial Traffic/Scheduling Manager
Key 103 & Piccadilly Gold
10.1994 - 10.1995
Commercial Traffic Scheduling Assistant
Rock FM & Radio City
02.1989 - 10.1994
A-Levels - Media Studies, English Language, Sociology
Operations & Logistics Manager at Bauer Media Group/a360Media/McClatchy MediaOperations & Logistics Manager at Bauer Media Group/a360Media/McClatchy Media