Sara Kwiatkowska
Bristol,Gloucestershire
Summary
Ambitious Graduate with experience in fast-paced, customer-facing environments. Manages daily operations to ensure efficiency and customer satisfaction. Demonstrates strong decision-making and problem-solving skills while handling sensitive information with professionalism.
Overview
4
4
years of professional experience
Work History
Team Member
AirHop Trampoline Park
01.2026 - Current
- Manage customer flow, resolve issues, and maintain a positive environment during peak periods.
- Acted as key contact for queries and complaints, resolving issues and facilitating informed decisions.
- Supported day-to-day operations of high-volume leisure facility, enhancing efficiency, safety, and customer satisfaction.
- Maintained health & safety standards while collaborating across multiple functions.
- Handle sensitive customer information in compliance with data protection standards.
Delivery Driver
Amazon Flex
01.2025 - 01.2026
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Coordinated independent workload to ensure timely deliveries and adherence to strict targets.
- Applied decision-making and problem-solving skills to resolve challenges in a fast-paced delivery environment.
- Handled merchandise carefully to provide safe delivery.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
Sales Assistant
NEXT Retail Ltd
01.2022 - 01.2023
- Provided exceptional customer service, ensured accurate transactions, and contributed to store performance by adhering to operational standards and collaborating effectively with the team.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Kept shelves neat, clean and organised through visual merchandising.
Education
BA (Hons) - Animation
University of the West of England
Bristol, BST04-2026
Level 3 Extended Diploma - Distinction
Boomsatsuma College
Bristol, BSTSkills
- Customer service
- Client management
- Basic IT skills
- Health and safety awareness
- Attention to Detail
- Task prioritisation
- Time management
- Working under pressure
- Adaptability
- Problem-solving
- Decision-making
- Team collaboration
- Communication
- Punctuality
- Handling cash
Languages
Polish
Proficient
C2
Hobbies and interests
- Horseback riding
- Art & design
- Car enthusiast
Timeline
Team Member
AirHop Trampoline Park
01.2026 - Current
Delivery Driver
Amazon Flex
01.2025 - 01.2026
Sales Assistant
NEXT Retail Ltd
01.2022 - 01.2023
BA (Hons) - Animation
University of the West of England
Level 3 Extended Diploma - Distinction
Boomsatsuma College