Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Certification
References
Timeline
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Sara Knight

Branksome,Dorset

Summary

Enjoy the thrill of giving a Customer-focused experience building customer loyalty and earning repeat business. Experienced Supervisor and Coordinator. Main role, Inventory Lead with considerable Knowledge and expertise. Achieve accurate results in a fast-paced environment. Proven ability to organize well under pressure. Have pride in doing things right and am a strong believer in not leaving things unfinished.

Overview

27
27
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Inventory Lead

DHL Supply Chain
Poole
08.2022 - Current
  • Carry out Perpetual Inventory (PI) plan for site, covering all locations over 26-week minimum
  • To ensure full completion of Inventory auditing through PI process in line with Plan, updating KPI reports with results
  • Reconciled stock counts for complete inventory records.
  • Count and record stock precisely for reliable audits.
  • To review problem inventory areas daily with site leadership team, and agree with actions to resolve within SLAs (HUMP, RE/RTW, Stock In Transit, 902, etc.
  • Complete audit put-away process, feeding back on errors to leadership team, and updating KPI reports with results
  • Support in creating action plans to maintain and improve inventory accuracy with site leadership team
  • To complete daily and weekly reports to detail site's compliance and performance, and progress on agreed actions.
  • Investigate missing items, discrepancies, and losses.

Bar, Waiting and Team Leader

GREENE KING/SPIRIT
Rustington
01.2004 - 01.2018
  • Led team to deliver outstanding hospitality operations.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Warmly greeted guests upon arrival and create welcoming atmosphere.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Prepared tables for guests and reset tables between customers.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered food and drinks to respective tables to meet timely expectations.
  • Maintained excellent service especially busy and demanding restaurant environment.
  • Maintained excellent guest satisfaction by providing attentive, proactive, and helpful service.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Cleaned, sanitised, and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Coached team members through new or difficult workflows.

Delivering and Collecting Parcels

Self Employed/Hermes
Littlehampton, WSX
03.2016 - 01.2018
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Completed over 10 deliveries per hour with warm and patient, personalised service.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Conducted deliveries between businesses, shops, and households.
  • Sorted goods for delivery based on routes.
  • Retained excellent local area knowledge to plan optimal routes.
  • Carried out day-to-day duties accurately and efficiently.
  • Improved efficiency and productivity by acquiring new skills.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Print Operator

SONY DADC
Horsham, West Sussex
01.2007 - 01.2014
  • Produced high-quality printed products using screen, and lithographic presses.
  • Followed schedule and worked efficiently to meet production targets.
  • Cleaned, maintained and adjusted machinery for proper functioning.
  • Troubleshot machine malfunctions to locate causes of issues.

Quality Inspector

ARTETCH CIRCUITS LTD
01.2005 - 01.2007
  • Defined product quality standards and assessment criteria.
  • Removed faulty products and parts for repair or recycling.
  • Carried out inspections within allotted timeframes to best maintain production line progress.
  • Kept quality paperwork accurately updated and filed for ease of reference.

Screen Print Operator

DELUXE
01.2003 - 01.2005

Assistant Manager

BURGER KING
01.2001 - 01.2003
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Trained staff on best practices to achieve optimal productivity.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
  • Oversaw daily operations of the store, including inventory and supply restocking, cash handling, and assisting customers.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Maintained store appearance, including shelving organisation, store layout, and visual merchandise planning.

Cd Replication Operator

DISCTRONICS
01.2000 - 01.2001
  • Maintained high levels of organisation and cleanliness for a-year and safe working environment.
  • Strictly followed company safety regulations, eliminating workplace accidents and incidents.
  • Cleaned equipment, identifying potential repair and maintenance needs.
  • Completed work according to schedule, helping struggling team members as required to maintain smooth-running operations.

Postwoman

Royal Mail
01.1997 - 01.2000
  • Responded to customer inquiries and escalated complaints to management.
  • Walked between mail locations carrying bags or pushing carts of mail.
  • Handled packages with care to maintain product integrity, reporting issues of damage.
  • Completed sorting and delivery tasks in line with target timeframes.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Sorted and differentiated types of packages.

Education

Level 3 Diploma in Adult Care - Adult Care

Adult Lead Care Worker
Poole

Some College (No Degree) - Care, Hospitality

In House Training (various)
Poole
09.2016 -

Bachelor of Science -

OPEN UNIVERSITY
Poole

GCSEs - English, Maths, Science, Sociology, Design technology and Religious Studies

The Littlehampton Academy
Littlehampton
09.1992 - 07.1997

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Online course on Microsoft Excel

Skills

  • Good customer service skills
  • Enjoy taking on new roles and responsibilities
  • Attention to Detail
  • Due diligence
  • Communicate well
  • Team player
  • Pc literate
  • Work lean and organised
  • Thrive on challenges and new tasks
  • Problem solver
  • Able to learn quickly
  • Keen eye
  • Trained trainer for First Aid and Moving and Handling
  • Supervising
  • Training, Monitoring, and coaching trainees
  • Cash handling

Custom

Available upon request

Affiliations

  • I love the beach and go often with my two children and small dog.
  • I great evening is either vegging in front of the TV watching BGT or going out to dinner.
  • I can be known to go to the gym,
  • My husband and I on occasion like to go watch a DJ and have a boogie.
  • Our family have a very good time at music festivals. Poole Harbour festival, Teddy Rocks and sometimes bigger ones like Latitude

Certification

Personal License

References

References available upon request.

Timeline

Inventory Lead

DHL Supply Chain
08.2022 - Current

Some College (No Degree) - Care, Hospitality

In House Training (various)
09.2016 -

Delivering and Collecting Parcels

Self Employed/Hermes
03.2016 - 01.2018

Print Operator

SONY DADC
01.2007 - 01.2014

Quality Inspector

ARTETCH CIRCUITS LTD
01.2005 - 01.2007

Bar, Waiting and Team Leader

GREENE KING/SPIRIT
01.2004 - 01.2018

Screen Print Operator

DELUXE
01.2003 - 01.2005

Assistant Manager

BURGER KING
01.2001 - 01.2003

Cd Replication Operator

DISCTRONICS
01.2000 - 01.2001

Postwoman

Royal Mail
01.1997 - 01.2000

GCSEs - English, Maths, Science, Sociology, Design technology and Religious Studies

The Littlehampton Academy
09.1992 - 07.1997

Level 3 Diploma in Adult Care - Adult Care

Adult Lead Care Worker

Bachelor of Science -

OPEN UNIVERSITY

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Online course on Microsoft Excel

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Sara Knight