Summary
Overview
Work history
Education
Skills
Timeline
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Sara Jukes

Ashbourne,Derbyshire

Summary

Dedicated retail professional with expertise in cash handling, customer service and sales techniques. Demonstrates ability to resolve complaints effectively and maintain high standards of store operations. Committed to enhancing customer satisfaction and driving sales through service excellent.

Overview

23
23
years of professional experience

Work history

Sales assistant

FatFace
Ashbourne, Derbyshire
09.2025 - Current
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Improved customer service by efficiently handling queries and complaints.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Keyholder

Sales assistant

Ashbourne Shoe Company
Ashbourne, Derbyshire
06.2017 - 01.2020
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Assisted customers with product selection for optimal satisfaction.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Key holder

Bar supervisor

Empire Club
Ashbourne, Derbyshire
06.2009 - 09.2018
  • Maintained clean premises, promoting a welcoming atmosphere for patrons.
  • Collaborated with management on special events and theme nights generating fresh interest among patrons.
  • Checked identification of customers to enforce age restriction laws on alcohol consumption.
  • Adhered to licensing regulations, maintaining the reputation of the establishment.
  • Increased sales with effective promotional strategies.
  • Handled difficult customers tactfully, ensuring minimum disruption to other guests.
  • Managed cash flow, ensuring correct transaction procedures were followed.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Maintained bar stocks, replenishing daily as necessary.
  • Key holder

Sales assistant

Field and Trek
Ashbourne, Derbyshire
02.2016 - 03.2017
  • Trained new staff members, fostering a supportive working environment.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Assisted customers with product selection for optimal satisfaction.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.

Assistant manager

Salvation Army Charity Shop
Ashbourne, Derbyshire
02.2010 - 03.2013
  • Provided support to manager during audits, ensuring accurate reports.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Streamlined store operations with efficient scheduling.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Created a positive work environment, resulting in higher employee morale.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Key holder

Office administrative assistant

Merlin Accountancy
Darlaston, Walsall
05.2004 - 07.2009
  • Improved communication within the team with regular updates and notifications.
  • Handled incoming calls professionally whilst providing helpful assistance to callers.
  • Arranged meetings with clients, fostering strong professional relationships.
  • Handled confidential documents with utmost discretion, maintaining privacy standards at all times.
  • Key holder

Office worker

Rainbow International
Rushall, Walsall
02.2003 - 04.2007
  • Sorted mail promptly upon arrival, reduced backlog and confusion in correspondence handling procedures.
  • Streamlined filing system with an orderly arrangement of files and folders.
  • Managed incoming calls, facilitated smooth communication flow within the office environment.
  • Served as a point of contact between departments-facilitated better inter-departmental communication.
  • Handled customer queries for improved customer satisfaction.
  • Updated database records regularly for accurate data retrieval and analysis purposes.
  • Maintained professional communication for smooth workflow.
  • Responded to telephone enquiries from clients, vendors and members of public.

Education

NVQ Level 3 - Retail Skills (Management)

Derby College
Derby

NVQ Level 2 - Team Leading

Derby College
Derby

GCSEs -

Stuart Bathurst R.C High School
Wednesbury, Sandwell

Skills

  • Point of sale expertise
  • Cash handling
  • Stock control
  • Complaint handling
  • Customer Service
  • Sales techniques
  • Returns processing
  • Effective listening
  • Accurate money handling
  • Resilience under pressure

Timeline

Sales assistant

FatFace
09.2025 - Current

Sales assistant

Ashbourne Shoe Company
06.2017 - 01.2020

Sales assistant

Field and Trek
02.2016 - 03.2017

Assistant manager

Salvation Army Charity Shop
02.2010 - 03.2013

Bar supervisor

Empire Club
06.2009 - 09.2018

Office administrative assistant

Merlin Accountancy
05.2004 - 07.2009

Office worker

Rainbow International
02.2003 - 04.2007

NVQ Level 3 - Retail Skills (Management)

Derby College

NVQ Level 2 - Team Leading

Derby College

GCSEs -

Stuart Bathurst R.C High School

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