Sara Jones
Wolverhampton,South Staffordshire
Summary
Versatile professional with extensive expertise in customer service excellence, administrative functions, and retail operations.
Demonstrates strong communication skills, decision-making abilities, and adaptability in dynamic environments.
Proficient in data entry, clerical tasks, and equipment monitoring, ensuring numerical accuracy and operational efficiency.
Skilled in conflict management, training and development, and fostering positive customer relations.
Experience within a healthcare team, delivering patient care, managing and recording sensitive information, prioritising safety and security .
Committed to continuous learning with an active mindset to drive organisational success.
Working high pressure situations with undeniable grace and poise.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
School Receptionist/Administrator
Kingswinford Academy
Kingswinford, Dudley
03.2025 - Current
- Created positive first impressions with professional and friendly demeanor.
- Use of multiple pupil profile systems including Arbor, Class Charts and CPOMS.
- Coordinated parent-teacher meetings seamlessly for improved dialogue between home and school.
- Referred complex enquiries or complaints from parents to appropriate staff members.
- Monitored visitor access to safeguard school security measures.
- Managed telephone switchboard efficiently to ensure smooth communication flow.
- Handled sensitive information appropriately, maintaining strict confidentiality at all times.
- Monitored student attendance and punctuality and raised concerns with pastoral team for investigation.
- Managed multiple meeting room calendars facilitating smooth business operation.
- Processing and distributing incoming/outgoing mail with discretion and confidentiality.
Student Midwife
NHS-West Midlands
09.2023 - 02.2025
- Learning and developing clinical skills required for midwifery including venipuncture, female catheterisation, maternal and neonatal observations, urinalysis, patient safety and handling, ALS, NLS, IM immunisations, and local safeguarding protocols
- Developed trusting relationships with patients, enhancing their comfort and satisfaction levels with maternity services.
- Supported breastfeeding initiatives by educating new mothers on techniques and benefits.
- Administered medications as prescribed, maintaining strict adherence to safety protocols.
- Documented patient information accurately for seamless transfer of care.
- Worked night shifts efficiently whilst ensuring consistent high standards of care.
- Kept abreast with latest research findings in midwifery practice for improved service delivery.
Retail Sales Supervisor
Hugs and Kisses Gifts Ltd
Wolverhampton
09.2000 - 09.2023
- Implement daily operating procedures including the opening and closing of stores independently
- Greeting and assisting customers, merchandising new and existing stock, including window dressing
- Train employees on all aspects of the daily operations including cash balancing and banking to maintain orderly and accurate accounts
- Social media and website content fulfilment
- Attend trade shows to purchase seasonal stock, completing regular inventory updates ensure appropriate and sustainable stock levels
- Ensured accurate and timely order fulfilment with strict quality control.
- Promoted up-selling techniques among staff that resulted in increased average transaction value.
- Continually updated product knowledge resulting in more confident selling techniques.
- Delegated tasks to team members, ensuring timely completion of duties.
NHS Test and Trace Call Handler
Hays Travel
Sunderland
04.2020 - 09.2022
- Remote working for NHS Test and Trace Covid-19 Testing and Vaccination Program.
- Receiving calls and data entry following correct protocols to assess eligibility for testing and vaccination.
- Offering information and support to healthcare staff and service users with changing guidelines.
- Assisted customers to understand complex information using simple language.
- Maintained confidentiality and discretion with sensitive personal information of callers at all times.
- Improved efficiency with meticulous attention to detail in data entry tasks.
- Managed high volume calls daily, Supporting other departments with overflow calls during peak periods.
- Streamlined processing by navigating multiple systems simultaneously during customer interactions.
- Demonstrated exceptional understanding of company products and services, resulting in informed client interactions.
Online Fulfilment
Wm Morrisons Supermarkets
Wolverhampton
04.2020 - 09.2020
- Managed order fulfilment efficiently, ensuring accuracy and rigorous quality control compliance
- Optimised order handling by adhering to local protocols while picking and packing store merchandise
- Reduced waste by implementing more efficient packing methods.
- Upheld health and safety standards consistently for a safer workplace environment.
- Managed high volume orders during peak times without disruptions or delays.
- Monitored warehouse safety and swiftly resolved hazards.
- Performed in-store stock replenishment and merchandising to optimise product placement
- Operated handling equipment to move large and heavy loads.
- Loaded vehicles using best practices to avoid over-weight or balance issues.
Airline Cabin Crew
Virgin Atlantic Airways
Crawley
02.2005 - 04.2020
- Customer service specialist working in Upper Class, Premium and Economy cabins on all aircraft.
- Performing Safety and Security related duties.
- Competent in dealing with abnormal and emergency situations in order to minimise injury to colleagues and customers.
- Flexible with 24-hour shift patterns and alterations incurring longer working hours.
- Organising and delivering passenger services to a high standard.
- Proactively managing situations to resolve possible conflict.
- Complete annual medical and SOP assessments to remain in-check with CAA protocols.
Receptionist/Administrator
BENTLEY MOTOR CARS
Birmingham
10.2005 - 02.2006
- Maintained an organised reception area for a professional business environment.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Managed phone calls, resulting in effective communication flow within the company, directing new sales enquiries accordingly.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Provided clerical support to company employees, including copying, faxing and file management.
- Wrote professional letters, memos and emails for internal and external business communication.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Upheld confidentiality with sensitive information handling procedures.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Completed data entry tasks whilst adhering to strict deadlines.
Sales administrator
Leisurelink
Wolverhampton
03.2002 - 02.2005
- Ensured prompt delivery of orders, leading to increased customer loyalty.
- Provided comprehensive product information to potential customers, resulting in increased sales leads.
- Devised efficient filing system, ensuring easy access to critical documents.
- Maintained effective communication between sales and other departments.
- Monitored stock levels timely informing procurement on needs for replenishment.
- Streamlined order processing systems to maximise efficiency.
- Provided reliable administrative support for improved sales team efficiency.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Provided high-quality support across administrative tasks of end-to-end sales.
Education
Bachelor's Degree - Midwifery
Staffordshire University
Stafford 09.2023 - 02.2025
Certificate of Higher Education - Healthcare
Dudley College of Technology
Dudley 09.2022 - 06.2023
GCSE - GCSE
Littleover Community School
Derby 03.1998 - 06.2000
Skills
- Communication and Decision Making
- Training and Development
- Adaptability
- Customer Service Excellence
- Administrative Experience
- Data and Numerical Accuracy
- POS System Operation and Equipment Monitoring
- Active Learning Mindset
- Sensitive Information Handling
Certification
- Enhanced DBS
- Full Driving License and own my own car.
- Certificate of Higher Education in Health Care Studies (2025) Distinction
- Level 3 Admin, PA and Secretarial Diploma (2021) Home based learning to further develop and refresh skills required for office administration, personal assistant and secretary roles.
- Emergency First Aid in The Workplace (2021) Additional certification for workplace First Aid.
Additional Information
- Over 20 years experience in Customer Services, Sales Administration and the Hospitality Industries.
- Extensive medical and first aid training which includes CPR, AED and iGel.
- Trained in manual handling, conflict management and restraint.
- Diligent and enthusiastic member of the team, well organised with a meticulous eye for detail.
References
References available upon request.
Timeline
School Receptionist/Administrator
Kingswinford Academy
03.2025 - Current
Student Midwife
NHS-West Midlands
09.2023 - 02.2025
Bachelor's Degree - Midwifery
Staffordshire University
09.2023 - 02.2025
Certificate of Higher Education - Healthcare
Dudley College of Technology
09.2022 - 06.2023
NHS Test and Trace Call Handler
Hays Travel
04.2020 - 09.2022
Online Fulfilment
Wm Morrisons Supermarkets
04.2020 - 09.2020
Receptionist/Administrator
BENTLEY MOTOR CARS
10.2005 - 02.2006
Airline Cabin Crew
Virgin Atlantic Airways
02.2005 - 04.2020
Sales administrator
Leisurelink
03.2002 - 02.2005
Retail Sales Supervisor
Hugs and Kisses Gifts Ltd
09.2000 - 09.2023
GCSE - GCSE
Littleover Community School
03.1998 - 06.2000
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