Sara Johnson
Louth,England
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
23
23
years of professional experience
Work history
Team leader
Lincolnshire coop
Louth, Lincolnshire
2016.02 - Current
- As a Team Leader i am responsible for overseeing daily floor operations, ensuring high standards of customer service, and supervising a team . I drive sales performance, maintain food safety compliance, and ensure the store is well-stocked and visually appealing
- I can Coordinate staff schedules, provide on-the-floor coaching, and delegate tasks to ensure efficient service during peak and quiet periods.
- I can resolve customer complaints professionally and lead by example in providing friendly, efficient service.
- •I also Monitor stock levels, oversee deliveries, and ensure products are rotated according to FIFO (First In, First Out) principles to minimize waste..
- I have to think on my feet and handle operational challenges, such as equipment failure or staffing shortages.
- • I have a Basic understanding of food safety laws and COSHH (Control of Substances Hazardous to Health).
- • I am able to be working in a fast-paced environment that requires standing, lifting, and moving stock.
- • A positive, "can-do" attitude.
- • Reliability and a strong sense of accountability.
- • Ability to remain calm under pressure
Team leader
Lincolnshire coop
Woodhall spa , Lincolnshire
2006.02 - 2014.02
House keeper &waitress
Dower house hotel
Woodhall spa , Lincolnshire
2005.06 - 2006.05
- Met special dietary requests with careful preparation and presentation of dishes.
- Utilised professional communication skills to resolve customer complaints.
- Enhanced guest satisfaction through attentive and prompt service.
Bakery assistant
Hansons bakery
Louth, Lincolnshire
2003.06 - 2006.02
- Displayed pastries attractively, increased impulse purchases from customers.
- Stored baking ingredients properly to enhance their lifespan.
- Maintained cleanliness in bakery by regularly sweeping and mopping floors.
- Packaged baked items efficiently to expedite sales process.
- Addressed customer queries effectively, improved overall service quality at bakery.
- Handled cash register, facilitated smooth financial transactions within bakery.
- Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
- Followed baker's instructions, multitasking to complete tasks in target timeframes.
Education
GCSEs - Health and social care
Monks Dyke technology college
Louth06.2005
English -
Monks’Dyke technology college
Louth06.2005
GCSEs - Maths
Monks’Dyke technology college
Louth06.2005
Skills
- Motivational mastery
- Tolerance and patience
- Knowledge sharing
- Constructive criticism
- Customer relationship management
Timeline
Team leader
Lincolnshire coop
2016.02 - Current
Team leader
Lincolnshire coop
2006.02 - 2014.02
House keeper &waitress
Dower house hotel
2005.06 - 2006.05
Bakery assistant
Hansons bakery
2003.06 - 2006.02
GCSEs - Health and social care
Monks Dyke technology college
English -
Monks’Dyke technology college
GCSEs - Maths
Monks’Dyke technology college