SARA IMAN SADLER
Southampton
Summary
Loyal employee, dedicated team player, proactive and hands-on in task completion. Hard-working, with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Known for calmness under pressure, experienced with people from all walks of life, including supporting individuals with diverse needs.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work history
Claims assessor
Aviva
Eastleigh, Hampshire
2025.12 - Current
- Handled sensitive personal data with discretion to ensure privacy regulation compliance.
- Maintained high standards of accuracy whilst managing large volumes of information.
- Managed disputes proactively, reducing the need for litigation actions.
- Liaised with policyholders for claim resolution and customer satisfaction.
Customer sales assistant
Ageas
Eastleigh, Hampshire
2014.06 - 2015.11
- Provided customer support by selling and servicing home and motor insurance products over the phone.
- Handling enquiries, preparing quotes, and amending policies.
- Responsibilities included data entry, producing written correspondence, and managing complaints effectively.
- This role required strong communication, attention to detail, and the ability to meet sales targets while maintaining compliance standards.
General Sales Assistant
Sainsbury's
Chadwell Heath, Barking and Dagenham
2013.01 - 2014.01
- Provided high-quality service at the checkout, managed payments and transactions with accuracy, resolved customer queries, and supported colleagues.
- Gained strong interpersonal, problem-solving, and time-management skills in a fast-paced environment.
- Followed company procedures strictly regarding payment processing and security measures.
- Enhanced customer satisfaction by providing excellent product knowledge and recommendations.
General Sales Assistant
Matalan
Southampton
2009.01 - 2010.01
- Delivered excellent customer service at the tills, processed transactions quickly and accurately, assisted with product enquiries, and supported store operations. Built strong teamwork, organisational, and communication skills in a busy retail setting.
Additional Roles
- Worked in a variety of retail and customer service roles, including Age UK, Safe Families, Waterstones, Waitrose, Pastimes, and West One Hotel & Catering Consultancy, gaining experience in serving customers, handling transactions, merchandising, stock management, and organising sales items. Developed strong transferable skills in administration, communication, problem-solving, teamwork, and organisation.
Education
BA (Hons) - Politics and Sociology
Kingston University
2010.01 - 2012.01
HND - Politics and Sociology
University of Southampton
2008.01 - 2010.01
BA (Hons) - Economics and Social Sciences
University of Manchester
2005.01 - 2007.01
A level - Biology, Sociology, Chemistry, Classical civilisation
Richard Taunton Sixth Form College
2002.01 - 2004.01
GCSE - Arabic (Evening Class)
WEA Southampton
2010.01 - 2010.01
Skills
- Communication & Interpersonal Skills
- Fluent in English, proficient in Arabic
- Empathetic and understanding, able to connect with individuals from all backgrounds
- IT & Digital Skills
- Experience with basic data entry, record-keeping, and filing systems
- Strong time management and organisational skills developed through work, study, and parenting
- Able to balance multiple responsibilities and meet deadlines
- Reliable and disciplined in both independent and team setting
- Adaptability & Problem-Solving
- Calm and flexible under pressure, with experience in diverse and challenging environments
- Quick to respond with practical solutions to problems
- Supported individuals with complex needs, showing resilience and patience
Affiliations
- Swimming, cooking, walking
Languages
English
Native
Arabic
Upper intermediate
VOLUNTEERING
- Kingston University, Teaching Support: 2010: As part of the Student’s Associates Scheme, supported teaching staff in a secondary school, assisting with Chemistry and other subjects, managing classroom administration and coordinating departmental workflows.
- Southampton General Hospital, Catering Assistant: 2009-2010, Assisted the Acute Medical Unit catering team with meal preparation and service, ensuring efficiency, teamwork, and adherence to health and safety standards.
- Gap Activity Projects Worldwide (Latitude): 2004-2005. Undertook a five-month international placement teaching English to primary school children in Thailand, followed by travel across South East Asia, developing leadership, cross-cultural awareness, adaptability, teamwork, and problem-solving skills.
References
REFERENCES PROVIDED ON REQUEST.
Timeline
Claims assessor
Aviva
2025.12 - Current
Customer sales assistant
Ageas
2014.06 - 2015.11
General Sales Assistant
Sainsbury's
2013.01 - 2014.01
BA (Hons) - Politics and Sociology
Kingston University
2010.01 - 2012.01
GCSE - Arabic (Evening Class)
WEA Southampton
2010.01 - 2010.01
General Sales Assistant
Matalan
2009.01 - 2010.01
HND - Politics and Sociology
University of Southampton
2008.01 - 2010.01
BA (Hons) - Economics and Social Sciences
University of Manchester
2005.01 - 2007.01
A level - Biology, Sociology, Chemistry, Classical civilisation
Richard Taunton Sixth Form College
2002.01 - 2004.01
Additional Roles