Bachelor Degree for Social Worker and Master Of Science In Project Management. Experienced Bartender and Waitress Supervisor with proven tracked records in costumer service and team leadership. Teaching Assistant trained and social worker with communication ,public speaking and decision making skilles.
•Administered payroll tasks accurately, ensuring punctual payments to all staff members.
• Provided constructive feedback to waitstaff for improved performance and professional growth.
• Fostered a positive work environment by resolving staff conflicts swiftly.
• Initiated weekly team meetings for better communication among staff members.
• Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
• Streamlined the ordering process with use of restaurant-specific software. Enforced strict cash handling procedures-minimising discrepancies at end-of-day tallies.
•Trained new staff on customer service protocols to enhance guest experience.
• Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
• Managed cash handling procedures, reducing discrepancies in the daily tally. Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
• Developed cocktail menus, resulting in increased beverage sales.
• Sourced products locally for improved cost-efficiency and sustainability.
•Coordinated with other health professionals to ensure comprehensive care for clients.
•Prepared reports accurately capturing each client's social history, assisted in making informed decisions regarding their care
•Enhanced client well-being by referring them to appropriate services or resources.
• Liaised regularly with social workers for coordinated case management efforts.
• Arranged suitable accommodations, helped homeless individuals off the streets.
• Facilitated group sessions to promote interaction and socialisation among clients.
•Enhanced children's understanding of complex ideas by simplifying and explaining concepts in an engaging way.
• Assisted in preparation of lesson plans, resulting in well-organised, effective classes.
• Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
• Provided special attention to students with learning difficulties for better inclusion in class activities.
• Worked closely with teachers to implement engaging lessons which improved student participation.
• Ensured consistent communication between teachers and parents about children,s progress.
• Promoted good behaviour by using positive reinforcement strategies. Managed children's day-to-day schedule including school, play dates, appointments, bedtime routines to keep life orderly.
• Received positive feedback from parents due to exceptional babysitting service provided consistently.
• Developed constructive and cooperative working relationships with others fostering a harmonious environment.
• Created fun-filled holiday programmes keeping children entertained throughout the day.
Communication excellence
Decision-Making expertise
Training coordination
Psychosocial support
Child development understanding
Administrative proficiency
Special needs care
Child protection expertise
Family dynamics understanding
Psychiatric social work
Community resource coordination
Knowledge of disabilities
Case assessment
Group work facilitation
Dyslexia interventions
Child protection awareness
Parent-Teacher liaison