Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Sara Halaj

Croydon,Greater London

Summary

Bachelor Degree for Social Worker and Master Of Science In Project Management. Experienced Bartender and Waitress Supervisor with proven tracked records in costumer service and team leadership. Teaching Assistant trained and social worker with communication ,public speaking and decision making skilles.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Waitress supervisor

W lounge
Croydon, Greater London
01.2024 - Current

•Administered payroll tasks accurately, ensuring punctual payments to all staff members.

• Provided constructive feedback to waitstaff for improved performance and professional growth.

• Fostered a positive work environment by resolving staff conflicts swiftly.

• Initiated weekly team meetings for better communication among staff members.

• Handled customer complaints promptly and professionally, preserving restaurant's good reputation.

• Streamlined the ordering process with use of restaurant-specific software. Enforced strict cash handling procedures-minimising discrepancies at end-of-day tallies.

Bar manager

Triumph Resto Lounge
Tooting , Greater London
06.2023 - 12.2023

•Trained new staff on customer service protocols to enhance guest experience.

• Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.

• Managed cash handling procedures, reducing discrepancies in the daily tally. Handled customer complaints effectively, ensuring repeat business from satisfied patrons.

• Developed cocktail menus, resulting in increased beverage sales.

• Sourced products locally for improved cost-efficiency and sustainability.

Social assistant

Vis Albania
Koplik, Albania
09.2022 - 01.2023

•Coordinated with other health professionals to ensure comprehensive care for clients.

•Prepared reports accurately capturing each client's social history, assisted in making informed decisions regarding their care

•Enhanced client well-being by referring them to appropriate services or resources.

• Liaised regularly with social workers for coordinated case management efforts.

• Arranged suitable accommodations, helped homeless individuals off the streets.

• Facilitated group sessions to promote interaction and socialisation among clients.

Teaching assistant

Nik Luli
Koplik, Albania
03.2022 - 09.2022

•Enhanced children's understanding of complex ideas by simplifying and explaining concepts in an engaging way.

• Assisted in preparation of lesson plans, resulting in well-organised, effective classes.

• Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.

• Provided special attention to students with learning difficulties for better inclusion in class activities.

• Worked closely with teachers to implement engaging lessons which improved student participation.

• Ensured consistent communication between teachers and parents about children,s progress.

Babysitter

Private
Koplik, Albania
01.2020 - 01.2021

• Promoted good behaviour by using positive reinforcement strategies. Managed children's day-to-day schedule including school, play dates, appointments, bedtime routines to keep life orderly.

• Received positive feedback from parents due to exceptional babysitting service provided consistently.

• Developed constructive and cooperative working relationships with others fostering a harmonious environment.

• Created fun-filled holiday programmes keeping children entertained throughout the day.

Education

Master of Science - Project Management

University of the West of Scotland
London
01.2023 - 05.2024

Bachelor of Science - Social Work

University Luigj Gurakuqi
Shkoder,Albania
11.2019 - 07.2022

Skills

    Communication excellence

    Decision-Making expertise

    Training coordination

    Psychosocial support

    Child development understanding

    Administrative proficiency

    Special needs care

    Child protection expertise

    Family dynamics understanding

    Psychiatric social work

    Community resource coordination

    Knowledge of disabilities

    Case assessment

    Group work facilitation

    Dyslexia interventions

    Child protection awareness

    Parent-Teacher liaison

Languages

English
Proficient (C2)
Albanian
Proficient (C2)
Italian
Elementary

Timeline

Waitress supervisor

W lounge
01.2024 - Current

Bar manager

Triumph Resto Lounge
06.2023 - 12.2023

Master of Science - Project Management

University of the West of Scotland
01.2023 - 05.2024

Social assistant

Vis Albania
09.2022 - 01.2023

Teaching assistant

Nik Luli
03.2022 - 09.2022

Babysitter

Private
01.2020 - 01.2021

Bachelor of Science - Social Work

University Luigj Gurakuqi
11.2019 - 07.2022
Sara Halaj