Sara Greaves

• Improved customer service on shop floor and tills, operating a point of sales system to complete customer payments using card payments and handling cash effectively.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Assisted with managerial duties, including stock takes, label checks, setting up promotional displays and providing insight into sales trends to assist with ordering procedures.
• Built strong relationships with regular customers for repeat business.

• Assisted a high volume of customers in busy retail environments, effectively managing demands and minimising conflicts.
• Operated a point-of-sale system to efficiently process payments and maintain accurate inventory levels.
• Trained new staff members, and helped with motivation management and a supportive team atmosphere.
• Ensured both staff and customers adhered to health and safety standards during the Covid-19 pandemic.

• Supported daily operations at Sainsbury's Café by maintaining a welcoming environment and contributing to positive customer experiences.
• Prepared hot/cold drinks, retaining knowledge of food preparation machinery (cleaning and operating procedures).
• Guided customers with special diets and allergies on menu options and cooking methods, promoting safe dining experiences.
• Stock management (date rotation, reductions, bread slicing, some ordering responsibilities).
• Completed custom orders following company procedures and standards.
• Carried out consistent opening and closing tasks to help the establishment maintain service standards.

• Coordinated timely food deliveries to guest tables, ensuring high presentation standards.
• Acquired in-depth knowledge of menu items and specials to provide accurate information to customers, including allergen details.
• Calculated customer bills and processed payments with cash, card, or mobile payments.
• Restocked tables with condiments and utensils to enhance guest dining experience.

• Delivered face-to-face customer service, managing custom orders and preparing hot and cold food and drink, ensuring customer satisfaction.
• Managed customer service interactions and food preparation duties in a fast-paced environment.
• Trained new wait staff on customer service standards and sales techniques, enhancing team competency and service quality.
• Set up afternoon tea and party services, decorating and preparing tables and larger quantities of food to create a welcoming atmosphere.
• Cleaned furniture, high-touch surfaces, and reusable items between guests.

• 2 years completed
• During this time, I completed both coursework and exams with a 1st grade.
• My courses included biological psychology, Sociology, Data analysis, Behavioural science, and Psychology.

Grade: A*

• Achieved a certification of merit for academic achievement in business studies.

Grade: A

Grade: A

Grade: A

GPA:

• 7 A*
• And 5 A grades achieved in; Business studies, Biology, Chemistry, Physics, English Language and literacy, Mathematics numeracy and literacy, Geography, Religious Education, Welsh Language and Welsh Baccalaureate (merit)