Sara Geddes
Tividale
Summary
With over a decade of experience in the insurance industry, I excels in management and relationship-building with senior management. Demonstrates exceptional organisational and communication skills, with a proven ability to take initiative and work effectively under pressure. A team player who thrives both independently and collaboratively, adept at utilising Excel for strategic planning. Career goals include advancing to senior leadership roles within the insurance sector, leveraging extensive expertise to drive organisational success.
Overview
17
17
years of professional experience
Work history
Quality Assurance Team Leader
Markerstudy Insurance
2017.11 - Current
- Supervising, mentoring, and developing team members while assigning daily tasks
- Manage a team of 16 to ensure productivity and work efficiency.
- Deal with a number of different brands / entities within Markerstudy
- Attend senior management meeting to discuss outcomes and to improve business process and overall results
- Produce in death high level Monthly reports.
- ensure all scripts are compliant and meet business needs
- ensuring consumer duty is adhered to.
- Recommend business improvements
- Identify common trends within departments / agents
- Support the operation to help and improve customer outcomes / journey.
Quality Assurance Auditor
Markerstudy Insurance
2015.06 - 2017.11
- Achieved compliance with regulatory standards through meticulous documentation review.
- Identified potential risks, implementing necessary corrective actions.
- Fostered a culture of continuous improvement within the team environment.
- Training new staff
- Monthly reporting
- Chair monthly calibration sessions
- Build relationships with department team leaders
- provide feedback to agents
- Identify trends
Sales Supervisor
Mobilers Insurance
2009.03 - 2015.11
- Set and tracking sales KPIs, driving performance against targets.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Coaching, mentoring, and managing sales staff performance.
- Ensuring compliance with regulatory standards in all sales activities.
- Attend senior management meeting
- Work with the Sales manager to developing and executing sales plans to grow new business and retain clients.
Education
GCSEs -
Tividale Comprehensive School
West Midlands Skills
- Organisational Skills
- Communication Skills
- Ability to take initiative
- Can work under pressure
- Work well in a team or on my own
- Excel
- Management
- 10 years plus of insurance experience
- Can build relationships with senior management
- Approachable
- Team player
- Adapts well to change
Timeline
Quality Assurance Team Leader
Markerstudy Insurance
2017.11 - Current
Quality Assurance Auditor
Markerstudy Insurance
2015.06 - 2017.11
Sales Supervisor
Mobilers Insurance
2009.03 - 2015.11
GCSEs -
Tividale Comprehensive School