Summary
Overview
Work History
Education
Skills
Custom Section
Professional Development
References
Interests
Timeline
Generic
Sara Flynn

Sara Flynn

Chester

Summary

Now looking to secure a challenging and rewarding new role, where skills, knowledge and expertise gained throughout previous experience in the retail sector can be transferred across and utilised to best effect for the benefit of your organisation.

I am a motivated, versatile, and results-driven professional with over 20 years' experience in retail. During my time in retail, I have gained experience working with in different teams and developing my communication skills and the ability to work under pressure.

Overview

23
23
years of professional experience

Work History

Assistant Manager

Compass Group, Costa Coffee
Chester, Cheshire
05.2021 - Current
  • Driving store sales
  • Delivering Costa brand standards
  • Ordering of stock
  • Staff Training to Costa Barista Standards
  • Opening and Closing of shifts
  • Day to Day running of shifts
  • Key Holder
  • Maintaining Store Standards
  • Trained new employees on company policies, customer service excellence, and sales techniques.
  • Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
  • Oversaw daily operations, including opening and closing procedures, to maintain store standards.
  • Monitored inventory levels, placing orders for stock replenishment to prevent shortages.

Sales and Services Manager

Clarks Chester
Chester
08.2020 - 05.2021
  • Driving Store Sales
  • Delivering excellent customer service
  • Setting staff targets
  • Coaching staff to achieve their targets and KPI`s.
  • Training and development
  • Maintain Stockroom Standards
  • Store key holder

Business Support Supervisor

Debenhams Chester
Chester
11.2018 - 05.2021
  • Lead & develop the business support team and training of new staff.
  • Responsible for managing access to the store safe & cash takings.
  • In depth understanding of office management
  • Management of till stocks & safe contents
  • Banking of the stores cash takings
  • Investigating cash float discrepancies
  • Reporting discrepancies to line manager/loss prevention for escalation
  • Retention of documentation and adhering to store policies.
  • Store stationary supplies
  • Planning of staffing resources weekly/daily

Menswear Supervisor

Debenhams Chester
Chester
11.2015 - 05.2021
  • Lead & develop the Menswear team and training of new staff.
  • Delivering excellent customer service
  • Implementing promotional activity
  • Planning of staffing resources weekly/daily
  • Merchandise and presentation of products
  • Reviewing daily figures to help with business decisions.
  • Daily communication with management team planning store resources
  • Staff investigations, Disciplinaries.

Store Trainer

Debenhams Chester
Chester
09.2015 - 05.2021
  • New starter Inductions
  • Health and safety training
  • POS training
  • Account Card Training
  • Ensure store employees training are up to date.
  • Keep Store training records up to date.
  • Communicate any training issue to management team.
  • Record employee Eligibility documentation
  • Planning of training calendar and training sessions

Online Orders, Click & Collect Supervisor

Debenhams Chester
Chester
09.2015 - 05.2021
  • Lead and develop the click & collect team and training of new staff.
  • Delivering excellent customer service
  • Reviewing daily sales figures to help with business decisions.
  • Daily communication with management team planning store resources.
  • Retention of documentation and adhering to store policies.
  • Making sure customer orders are processed within company policy.
  • Planning promotional activity
  • Managing in store online stock rooms to maximize store sales.

Travel Money Supervisor

Debenhams Chester
Chester
09.2015 - 06.2020
  • Lead and develop the travel money team and training of new staff.
  • Delivering excellent customer service.
  • Handling large amounts of cash, in varying currencies
  • Management of till stocks & float reconciliation
  • Placing currency orders & managing customer reservations
  • Fraud prevention and ensuring the bureau adhered to the Proceeds of Crime Act 2002
  • Investigating cash discrepancies
  • Retention of documentation and adhering to store policies.
  • Driving Bureau sales & margin performance
  • Weston union money transfer services

Womenswear Supervisor

Debenhams Chester
Chester
11.2005 - 10.2015
  • Lead & develop the womenswear team and training of new staff.
  • Delivering excellent customer service.
  • Implementing promotional activity.
  • Planning of staffing resources.
  • Merchandise and presentation of products.
  • Reviewing daily figures to help with business decisions.
  • Daily communication with management team planning store resources
  • Staff investigations, Disciplinaries.

Sales Advisor

Debenhams Chester
Chester
08.2003 - 11.2005
  • Customer service
  • Till operation
  • Cash handling
  • Float checks
  • Stock recovery/merchandising
  • Instore ordering

Education

GSCE - Maths, English

Skills

  • Staff scheduling
  • Outstanding customer service
  • Leadership skills
  • Teamwork
  • Commitment
  • Excellent communication
  • Decision making
  • Technical
  • Commercial awareness
  • Mentoring
  • Problem solving
  • Sales driving
  • Cash handling
  • Conflict resolution
  • Visual merchandising
  • Policy adherence
  • Time management
  • Communication skills
  • Resource planning
  • Trainer

Custom Section

JK919971D

Professional Development

  • GDPR & Data Protection Act
  • Payment Card Industry UK
  • Anti-Money Laundering Legislation
  • Employment & Diversity Legislation
  • Proceeds of Crime Legislation
  • Grievance, Discipline and Dismissals

References

Available on request

Interests

My hobbies and interests include walking, visiting historic buildings and places Kayaking, I have a strong passion for Fishing which is a hobby I share with my partner and children

Timeline

Assistant Manager

Compass Group, Costa Coffee
05.2021 - Current

Sales and Services Manager

Clarks Chester
08.2020 - 05.2021

Business Support Supervisor

Debenhams Chester
11.2018 - 05.2021

Menswear Supervisor

Debenhams Chester
11.2015 - 05.2021

Store Trainer

Debenhams Chester
09.2015 - 05.2021

Online Orders, Click & Collect Supervisor

Debenhams Chester
09.2015 - 05.2021

Travel Money Supervisor

Debenhams Chester
09.2015 - 06.2020

Womenswear Supervisor

Debenhams Chester
11.2005 - 10.2015

Sales Advisor

Debenhams Chester
08.2003 - 11.2005

GSCE - Maths, English

Sara Flynn