My hobbies and interests include walking, visiting historic buildings and places Kayaking, I have a strong passion for Fishing which is a hobby I share with my partner and children
Sara Flynn
Chester
Summary
Now looking to secure a challenging and rewarding new role, where skills, knowledge and expertise gained throughout previous experience in the retail sector can be transferred across and utilised to best effect for the benefit of your organisation.
I am a motivated, versatile, and results-driven professional with over 20 years' experience in retail. During my time in retail, I have gained experience working with in different teams and developing my communication skills and the ability to work under pressure.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Compass Group, Costa Coffee
Chester, Cheshire
05.2021 - Current
- Driving store sales
- Delivering Costa brand standards
- Ordering of stock
- Staff Training to Costa Barista Standards
- Opening and Closing of shifts
- Day to Day running of shifts
- Key Holder
- Maintaining Store Standards
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
Sales and Services Manager
Clarks Chester
Chester
08.2020 - 05.2021
- Driving Store Sales
- Delivering excellent customer service
- Setting staff targets
- Coaching staff to achieve their targets and KPI`s.
- Training and development
- Maintain Stockroom Standards
- Store key holder
Business Support Supervisor
Debenhams Chester
Chester
11.2018 - 05.2021
- Lead & develop the business support team and training of new staff.
- Responsible for managing access to the store safe & cash takings.
- In depth understanding of office management
- Management of till stocks & safe contents
- Banking of the stores cash takings
- Investigating cash float discrepancies
- Reporting discrepancies to line manager/loss prevention for escalation
- Retention of documentation and adhering to store policies.
- Store stationary supplies
- Planning of staffing resources weekly/daily
Menswear Supervisor
Debenhams Chester
Chester
11.2015 - 05.2021
- Lead & develop the Menswear team and training of new staff.
- Delivering excellent customer service
- Implementing promotional activity
- Planning of staffing resources weekly/daily
- Merchandise and presentation of products
- Reviewing daily figures to help with business decisions.
- Daily communication with management team planning store resources
- Staff investigations, Disciplinaries.
Store Trainer
Debenhams Chester
Chester
09.2015 - 05.2021
- New starter Inductions
- Health and safety training
- POS training
- Account Card Training
- Ensure store employees training are up to date.
- Keep Store training records up to date.
- Communicate any training issue to management team.
- Record employee Eligibility documentation
- Planning of training calendar and training sessions
Online Orders, Click & Collect Supervisor
Debenhams Chester
Chester
09.2015 - 05.2021
- Lead and develop the click & collect team and training of new staff.
- Delivering excellent customer service
- Reviewing daily sales figures to help with business decisions.
- Daily communication with management team planning store resources.
- Retention of documentation and adhering to store policies.
- Making sure customer orders are processed within company policy.
- Planning promotional activity
- Managing in store online stock rooms to maximize store sales.
Travel Money Supervisor
Debenhams Chester
Chester
09.2015 - 06.2020
- Lead and develop the travel money team and training of new staff.
- Delivering excellent customer service.
- Handling large amounts of cash, in varying currencies
- Management of till stocks & float reconciliation
- Placing currency orders & managing customer reservations
- Fraud prevention and ensuring the bureau adhered to the Proceeds of Crime Act 2002
- Investigating cash discrepancies
- Retention of documentation and adhering to store policies.
- Driving Bureau sales & margin performance
- Weston union money transfer services
Womenswear Supervisor
Debenhams Chester
Chester
11.2005 - 10.2015
- Lead & develop the womenswear team and training of new staff.
- Delivering excellent customer service.
- Implementing promotional activity.
- Planning of staffing resources.
- Merchandise and presentation of products.
- Reviewing daily figures to help with business decisions.
- Daily communication with management team planning store resources
- Staff investigations, Disciplinaries.
Sales Advisor
Debenhams Chester
Chester
08.2003 - 11.2005
- Customer service
- Till operation
- Cash handling
- Float checks
- Stock recovery/merchandising
- Instore ordering
Education
GSCE - Maths, English
Skills
- Staff scheduling
- Outstanding customer service
- Leadership skills
- Teamwork
- Commitment
- Excellent communication
- Decision making
- Technical
- Commercial awareness
- Mentoring
- Problem solving
- Sales driving
- Cash handling
- Conflict resolution
- Visual merchandising
- Policy adherence
- Time management
- Communication skills
- Resource planning
- Trainer
Custom Section
JK919971D
Professional Development
- GDPR & Data Protection Act
- Payment Card Industry UK
- Anti-Money Laundering Legislation
- Employment & Diversity Legislation
- Proceeds of Crime Legislation
- Grievance, Discipline and Dismissals
References
Available on request
Interests
Timeline
Assistant Manager
Compass Group, Costa Coffee
05.2021 - Current
Sales and Services Manager
Clarks Chester
08.2020 - 05.2021
Business Support Supervisor
Debenhams Chester
11.2018 - 05.2021
Menswear Supervisor
Debenhams Chester
11.2015 - 05.2021
Store Trainer
Debenhams Chester
09.2015 - 05.2021
Online Orders, Click & Collect Supervisor
Debenhams Chester
09.2015 - 05.2021
Travel Money Supervisor
Debenhams Chester
09.2015 - 06.2020
Womenswear Supervisor
Debenhams Chester
11.2005 - 10.2015
Sales Advisor
Debenhams Chester
08.2003 - 11.2005