SARA FATIMA
London,UK
Summary
Dynamic professional specializing in customer service and relationship management with strong skills in administration and data entry. Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint. Demonstrates effective team leadership, problem-solving abilities, and time management skills. Known for adaptability, organization, and fast learning, committed to driving organizational success and pursuing professional growth.
Overview
8
8
years of professional experience
Work history
Administrator
Supreme Facilities Ltd
Uxbridge
04.2025 - 05.2026
- Assisted in reviewing and processing candidate applications accurately.
- Collected and verified employment and compliance information.
- Maintained confidential records in internal systems.
- Supported administrative tasks and meeting coordination.
- Ensured all deadlines were met efficiently.
- Successfully delivered on tasks within tight deadlines.
- Handled 40+ customer interactions daily while maintaining high service standards and efficient issue resolution.
Manager
Velvet Skin Laser Clinic
London
05.2022 - 12.2023
- Managed team of 8–10 staff members
- Increased client engagement by 20% through improved service strategies
- Handled customer complaints professionally and ensured satisfaction
- Implemented cost-saving systems reducing expenses by 15%
- Planned and executed marketing and sales activities
- Ensured smooth daily operations and team performance
Product Analyst
Adecco Working Ventures
City of London, Middlesex
08.2021 - 02.2022
- Assisted teams in analysing market trends and evaluating product performance.
- Supported branding initiatives through conducting online research for product development.
- Executed administrative tasks using Excel, Word, and data entry systems.
- Handled 40+ daily enquiries, ensuring quick and effective resolution.
Customer Service & IT Support (Team Lead)
Fresh Bite Ltd
London, Hayes
01.2018 - 07.2021
- Handled customer transactions accurately in fast-paced environment
- Provided IT support including data entry and system handling
- Managed cash operations and customer service queries
- Led and supported team members to achieve targets
- Maintained accuracy in billing and daily operations
- Resolved 90% of customer issues on first contact.
Education
BSc (Hons) - Computing
Arden University
City of LondonBTEC - IT Computing
Uxbridge College
City of LondonEntry Level - English & Maths
Kingston College
LondonGCSEs - English, maths
Villiers High School
City of LondonSkills
- Customer Service & Relationship Management
- Administration & Data Entry
- Microsoft Office (Word, Excel, PowerPoint)
- Team Leadership & Coordination
- Problem Solving & Time Management
- Communication & Interpersonal Skills
- Multitasking & Organisation
- Adaptability & Fast Learning
- Email & Office Communication
VOLUNTEER EXPERIENCE
Creative & Connected Communities, South London, 2024-01, 2025-05, IT training and digital skills support, Teaching English language, Social media training and support, Client support and counselling assistance, Administrative support tasks
LANGUAGES
English (C1 Advanced)
Advanced
Urdu
Native
Punjabi
Fluent
References
References available upon request.
Timeline
Administrator
Supreme Facilities Ltd
04.2025 - 05.2026
Manager
Velvet Skin Laser Clinic
05.2022 - 12.2023
Product Analyst
Adecco Working Ventures
08.2021 - 02.2022
Customer Service & IT Support (Team Lead)
Fresh Bite Ltd
01.2018 - 07.2021
BSc (Hons) - Computing
Arden University
BTEC - IT Computing
Uxbridge College
Entry Level - English & Maths
Kingston College
GCSEs - English, maths
Villiers High School