SARA FALCOMER

On career break, studying for a postgraduate certificate, renovating properties and travelling

• Delivered high-quality service across in-store and digital channels, consistently exceeding customer satisfaction KPIs
• Used tech tools to streamline stock and ordering systems, reducing waste by 50% and increasing product availability
• Managed a high-performing team: recruited, trained, and supported staff development with a focus on service excellence
• Led operational improvements to reduce shrinkage and improve merchandising of high-value items
• Collaborated with compliance and audit teams to maintain HACCP and health & safety standards
• Actively contributed to building a customer-centric culture focused on continuous improvement

• Managed multiple departments and cross-shift teams of 7–25 staff, ensuring smooth daily operations and customer satisfaction
• Delivered consistently high service standards, achieving key performance indicators tied to customer experience
• Handled customer requests, special orders, and issue resolution, balancing empathy with operational efficiency
• Supported digital processes including stock tracking, replenishment systems, and promotional rollouts
• Trained and coached staff, fostering a service-oriented culture with a focus on continuous improvement
• Contributed to the store’s success in achieving “Best Bakery of the Year” through team coordination and high service levels

• Oversaw both physical and online retail operations, including home delivery coordination and order fullfilment
• Managed digital customer interactions: responded to online feedback, monitored review platforms, and enhanced satisfaction
• Planned and executed local and online promotional campaigns in partnership with marketing teams
• Led hiring, training, and performance management with a strong focus on service KPIs and brand standards
• Handled inventory, supplier coordination, and communication with the French head office for operational alignment
• Contributed to growing the brand’s presence by ensuring consistent quality across all customer touchpoints

• Supervised service operations in premium dining venues, ensuring luxury-level customer experience at all times
• Led staffing, service logistics, and team planning for regular and seasonal operations
• Achieved high customer satisfaction scores through proactive feedback handling and attention to guest needs
• Collaborated with chefs and marketing to support seasonal menus and promotional campaigns
• Oversaw cash handling, daily banking, and ensured full compliance with administrative and regulatory standards
• Coordinated operations for high-profile pop-up events, adapting quickly to changing priorities and client demands