Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Sara Dhatt

Telford,Shropshire

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer service representative

David Austin Roses
Albrighton, Shropshire
06.2023 - 08.2023
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.

Team member

Five Guys
Telford, shropshire
10.2022 - 01.2024
  • Use of equipment: knowledge of proper sanitization and cleaning workstations and equipment, food handling equipment used for wrapping, labelling, temperature checking and storage of food.
  • Customer service skills: patience with customers when taking orders and addressing, good verbal skills to communicate being direct and clear.
  • Multitasking skills such as working whilst communicating to other crew members to ensure their safety at all time.
  • Paying attention to small details such as entering orders on epos system correctly. Ensuring to ask customers if they have any allergies or if they have a preference and knowing how to deal with allergies correctly. Using correct sanitization process to ensure there is no cross contamination.
  • Teamwork skills such as having constant communication within kitchen area at all times and helping other crew members when assistance is needed.

Team member

Macdonalds
Telford, Shropshire
12.2021 - 06.2022
  • Food handling skills such as knowing how to cook food correctly and knowing how to ensure cross contamination does not occur.
  • Customer service skills such as speaking to customers on till, customer returns and resolved situations with unhappy customers so they had great customer service.
  • How to handle problems efficiently such as unhappy customers
  • Work at fast pace such as getting orders out within correct time needed and being very hardworking in order to get everything done in a timely manner.
  • Teamwork skills such as always helping team members when they need extra assistance and communicating with all staff to keep flow of work up to high standards.
  • Independent skills such as handling drive thru ordering by myself which entails taking headset orders and taking customer payments at window.

Education

Some College (No Degree) - A Level

Telford College
Telford United Kingdom
06.2022

High School Diploma - GSCE

The Royal Wolverhampton School
Wolverhampton United Kingdom
07.2020

Skills

  • Quality Assurance and Control
  • Complaint resolution
  • Call centre operations
  • Product knowledge
  • Cash handling
  • Customer service
  • Point of Sale
  • Closing procedures
  • Cash and card processing
  • Complaint handling
  • Telephone skills
  • Strong customer service orientation

Languages

German
Intermediate
Punjabi
Upper intermediate

Additional Information

Full driving license entitlement Am/B/BE. Access to personal car.

Timeline

Customer service representative

David Austin Roses
06.2023 - 08.2023

Team member

Five Guys
10.2022 - 01.2024

Team member

Macdonalds
12.2021 - 06.2022

Some College (No Degree) - A Level

Telford College

High School Diploma - GSCE

The Royal Wolverhampton School

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Sara Dhatt