Sara Davies

• Ensured smooth day-to-day operations of store, delivering excellent customer service, and supporting the store's strategic goals.
• Supervised and supported colleague during shifts.
• Provided training, coaching and feedback to team members.
• Motivated the team to achieve performance targets (sales, service, compliance)
• Handled complex / escalated customer queries and complaints effectively.
• Monitored and maintained compliance with health and safety policies.
• Ensured staff adhered to GDPR and data protection policies.
• Acted as duty manager when required, maintaining responsibility for the store.
• Used IT systems effectively to complete checks and update records.
  

• Worked 1:1 with a child who had global delay, whilst also assisting with classroom duties and other groups of students.
• Assisted in preparing materials for lessons and organising resources.
• Monitored students during class activities ensuring all stayed on task and followed classroom rules.
• Worked with small groups of students to provide additional instruction or support.
• Helped manage classroom behaviour, enforcing rules to maintain a positive learning environment.
• Assisted in resolving conflicts between students and addressed behavioural issues.
• Maintained records of students' attendance, grades and progress.
• Communicated with parents and guardians as needed.
• Provided support to students with additional needs, adapting materials and activities to meet their individual requirements.

- Assisted in organising extracurricular activities, such as school trips, events and after-school programmes.

• Handled cash transactions accurately, ensured balanced till at end of shift.
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Utilised professional communication skills to resolve customer complaints.
• Optimised workflow in busy periods through successful coordination with kitchen staff.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Ensured compliance with health regulations through effective cleaning practices in dining area.
• Advanced team efficiency by assisting in training new waitstaff members.
• Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.