Energetic and service-oriented professional with a strong foundation in customer engagement and data-driven problem solving. With hands-on experience in both hospitality and academic environments, I bring a unique combination of interpersonal and analytical skills. Currently working at the café inside a gym, I’ve developed a deep understanding of member needs and daily operations—earning Employee of the Month twice consecutively for outstanding service. My academic background in Industrial Engineering, combined with practical experience in team coordination and data analysis, allows me to thrive in fast-paced, member-focused roles. I am passionate about health and fitness and eager to contribute meaningfully to the member journey in a front-facing role.
Prepared and served a variety of beverages, including coffee, smoothies, hot drinks, and fresh juices with special focus on customer service and creating a welcoming environment for customers.
Gained experience in food preparation, working both front-of-house and back-of-house. Responsible for opening and closing procedures, ensuring smooth daily operations.
Trained and supervised new employees, guiding them through store procedures.
Employee of the month for 2 months in a row